Fix Outlook Error “0x800CCC13 cannot connect to the network”

You’re on the verge of sending an important work email and at that very moment, you see the Outlook error 0x800CCC13. This is a common issue arising from an improperly installed Windows OS upgrade or a conflict of Exchange profiles with POP and IMAP profiles. In this article, we will discuss everything related to the Outlook error “0x800ccc13 cannot connect to the network”, and provide multiple solutions to resolve this error.

What is the Outlook Error 0x800ccc13?

“Outlook Error 0x800ccc13 cannot connect to the network” is quite a common send/receive error that users face when their Outlook is unable to connect to the network because of a conflicting add-in or a network/firewall issue. This error inhibits users to send any new emails, even though they can receive emails without an issue.

What are the Symptoms of Outlook Error 0x800ccc13?

Before fixing the error, it is crucial to understand the symptoms of the error so that you can identify it easily.

• Issues in sending/receiving Outlook emails.
• Some Outlook Data Files become unavailable.
• Unable to save changes in Outlook PST files.
• Calendar entries, tasks, contacts, disappear or get deleted suddenly.
• Outlook crashes, fails to open, or doesn’t display mailbox upon opening.

What are the Reasons Behind Outlook Error 0x800ccc13?

Before we look at the solutions to fix this error, let’s know more about the common causes behind this issue. Apart from upgrading to a newer version of Windows, this error could occur due to other reasons as well, such as:

1. Due to bad sectors in hard drive.
2. Malware or virus attack affecting Outlook and your entire computer.
3. Faulty third-party add-in interfering with Outlook’s functionality.
4. If the PST file configured with Outlook is corrupt.
5. Sudden system crash when Outlook was running.

How to Fix Outlook Error 0x800ccc13?

There are multiple methods to resolve this error. You just need to identify what’s causing this error in your Outlook account to apply the appropriate troubleshooting method.

Method 1. Run SFC Command

Windows file checker is the simplest method to resolve this error. Follow the below steps to use this method.

1. Close all instances of Outlook application.
2. Press Win + Q and type cmd in the search bar.
3. Right-click on Command Prompt from the search results.
4. Select Run as administrator.
5. Enter the sfc /scannow command and press Enter.
6. Wait for the scan process to get finished.
7. Restart your system and relaunch MS Outlook once the process is done.

Method 2. Update Outlook to the Latest Version

Another effective method to troubleshoot this error is updating Outlook. Sometimes this error can occur if your Outlook version is outdated. Updating it can help you check if this error gets resolved or not. Follow the steps given below to fix this error:

1. Launch Outlook and go to Files > Office Account.

2. Click on Update Options and then select Update Now from the list.

Method 3. Start Outlook in Safe Mode

Running MS Outlook in Safe mode will help you access your account and send/receive emails from it. To start MS Outlook in safe mode, follow the steps below:

1. Press Window + R, and type exe/safe in the opened dialog box.
2. Outlook is in safe mode now without any additional add-ins.
3. If this does resolve the error, then there can be a problem with the Add-ins.

Method 4. Try Removing Outlook Add-ins

Add-ins allow users to perform a few actions that are ideally not possible with basic Outlook features. But add-ins often slow down an application like Outlook. So, you should try to remove the Add-ins to see if the problem is fixed.

1. Open MS Outlook and go to the File menu.
2. Click Options and then go to the Add-ins section.
3. Try removing the faulty Add-ins one by one to check which one is causing the problem.

After removing the specific Add-ins, restart MS Outlook, and you might not face the error again.

This might fix your problem. However, if you’re still facing it, then try using another solution.

Method 5. Check the Sending Settings of Your Outlook Account

If you are receiving mails normally but can’t send any emails, check whether this is the case for a single account, or all the accounts configured in Outlook. This can help you identify if the problem is with your Outlook’s outgoing mail configuration settings or not.

Check whether an Exchange account is affected or a POP/IMAP account is affected. For a POP/IMAP account, check the SMTP outgoing server and mail port settings that are configured in your Outlook account. If other Outlook accounts can send and receive emails normally but only one account has this issue, check for any kind of corruption in that profile. After implementing these changes, try to send an email without any attachments to see if the error got resolved or not.

Method 6. Check for Corruption in PST File

If the above methods are unable to fix the Outlook error 0x800ccc13, then there could be a problem with the PST file of your Outlook profile. In such cases, you need to check for corruption in the PST file.

ScanPST is an in-built utility offered by Microsoft that can easily scan and repair corrupt PST files on your system. You can easily locate ScanPST.exe tool on your computer. However, this utility can only resolve minor corruption errors in the PST file. So, if you’re facing the same error again even after repairing the PST file with the ScanPST tool, it means there is major corruption in the file.

Is it Possible to Deal With Major Corruption?

As we know ScanPST.exe is incapable of resolving severe corruption issues, then what is the ideal way out? In such corruption cases, reliable PST Repair tool can be of great help. One such tool is Kernel for Outlook PST Repair that repairs and recovers data from even highly corrupt PST files of any size and saves them in your desired location.

Conclusion

Outlook error 0x800ccc13 is usually caused by a network failure, add-in conflict, Outlook profile conflict, or an improperly installed Windows OS update. It can completely stall the productivity by stopping the outgoing of emails. Try running SFC and launching Outlook in safe mode, and if that doesn’t help, check if the problem is with the Outlook data file or the profile.

In most cases, you can resolve this error without opting for advanced fixes like registry editor or reinstalling Outlook. If corruption issues arise, go for ScanPST.exe utility or the recommended software.

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Aaruni AroraTechnical Writer

This article is written by Aaruni Arora, a technical content writer at Kernel Data Recovery. This content has been reviewed in accordance with our editorial guidelines.