It’s been a long time since you have been using MS Outlook for your daily emails, and you might have faced many errors while using it. After upgrading to Windows 10 also, you may be stuck with an error “0x800ccc13 cannot connect to the network,” which is often frustrating and annoying for users.

In this article, we will discuss everything about the Outlook error “0x800ccc13 cannot connect to the network,” and provide multiple solutions to resolve this error.

Topics Included in this Article

  • Overview of Outlook error 0x800ccc13
  • Symptoms of Outlook Error 0x800ccc13
  • Reasons behind Outlook error 0x800ccc13
  • Solutions to fix Outlook error 0x800ccc13
  • Alternate Solution to fix Outlook error 0x800ccc13
Overview of Outlook error 0x800ccc13

We all face multiple errors in Outlook, due to which the functioning of Outlook often gets interrupted. One such error is “0x800ccc13 cannot connect to the network.” If you are facing this error while using Outlook, it means you won’t be able to send and receive emails in Outlook. This error appears when you upgrade from an older version of Windows to a newer one.

Symptoms of Outlook Error 0x800ccc13

Before fixing the error, it is crucial to understand the symptoms of the error so that you could prepare yourself in advance.

  • Issues in sending/receiving Outlook emails
  • Automatic deletion of some tasks, calendars, contacts, etc.
  • Difficulty in accessing some MS Outlook files
  • Unable to save changes to the Outlook PST files
  • Problems in opening MS Outlook
Reasons behind Outlook error 0x800ccc13

As we move towards the solutions to fix this error, it’s necessary to know the various reasons behind this error. Apart from upgrading to a newer version of Windows, this error could occur due to other reasons as well, such as:

  1. Malware or virus attack on your system that affects the entire computer
  2. Due to a faulty/corrupt Outlook add-in that makes Outlook inaccessible
  3. If the PST file configured with MS Outlook is corrupt
  4. Due to bad sectors in hard drive
  5. If you shut down the PC accidentally while Outlook is running
Solutions to fix Outlook error 0x800ccc13

There are multiple methods to resolve this error. But, it depends on the reason behind the error, which method can resolve the error for you.

Using Window File Checker

Windows file checker is the simplest method to resolve this error. Follow the below steps to use this method.

  1. Close your MS Outlook application
  2. Open Command Prompt (cmd) from the Start button
  3. In the CMD, type sfc /scannow and press Enter
  4. It will take some time to complete the process. After the procedure is finished, restart your system and relaunch MS Outlook

Using this method might solve your problem.

Update Outlook

Another great method to troubleshoot this error is updating Outlook. For that, you need to install the patch from the official website of Microsoft.

Try editing the registry to fix the error

When you upgrade to a newer version of Windows or install new updates, there are chances that the registry values get changed. In such cases, you need to edit the registry values manually.

  1. Press Window + R button on your keyboard and type Regedit in the Run window.
  2. In the opened window, go to HKEY_LOCAL_MACHINE\SOFTWARE\Windows\CurrentVersion\Run.
  3. Delete the string “Outlook error 0x800ccc13” and restart your system.

Doing so will help you send and receive emails from your MS Outlook on Windows 10

Start Outlook in Safe Mode

Running MS Outlook in Safe mode will help you access your account and send/receive emails from it. To start MS Outlook in safe mode, press Window + R, and type Outlook/safe in the opened dialog box. If this does resolve the error, then there can be a problem with the Add-ins. To fix the Add-in issue, follow the below steps.

  1. Open MS Outlook and go to the File menu.
  2. Click Options and then go to Add-ins section.
  3. Try deleting the Add-ins one by one to find the faulty Add-in.

After removing the specific Add-ins, restart MS Outlook, and you might not face the error again.

Repair the PST file using ScanPST.exe

If the above methods are unable to fix the Outlook error 0x800ccc13, then there could be a problem with the PST file of your Outlook profile. In such cases, you need to repair the PST file.

There are various tools available to fix the error, but it is better to take help from ScanPST – it is an in-built utility offered by Microsoft to scan and repair PST files on your system. You can easily find the ScanPST tool in the C drive of your computer. However, this utility can only resolve minor corruption errors in the PST file. So, if you’re again facing the same error even after repairing the PST file with the ScanPST tool, it means there is major corruption in the file.

Try Removing Outlook Add-ins

Add-ins allows users to perform a few actions that are ideally not possible with basic Outlook features. But, add-ins often slows down an application like Outlook. So, you should try to remove the Add-ins to see if the problem is fixed.

This might fix your problem. However, if you’re still facing it, then try using an alternative solution.

Alternate Solution – Kernel for Outlook PST Repair

If the ScanPST tool fails to repair the PST file, then you can opt for Kernel for Outlook PST Repair tool, which is specially designed for fixing major corruption issues of PST files. You can repair and recover data from PST file of any size, and even convert to multiple file formats, such as MBOX, EML, DBX, or migrate it to Office 365 and Exchange accounts. After recovering the PST file with this software, you won’t receive any errors in the PST file.


MS Outlook is a great application to send/receive emails, but even a perfect app comes with some bugs, and that is the case with Outlook. Users face many issues while using MS Outlook, some of which are not easy to fix. Outlook error 0x800ccc13 is amongst those errors. In this article, we talked about how you can fix the error with manual solutions as well as a third-party tool – Kernel for Outlook PST Repair.