“I've been using Outlook 2016 with an Exchange server on a Windows 10 laptop for less than a month. Starting last week, I've been encountering error code 0x80070057 in MS Outlook whenever I try to send or receive emails. I'm seeking guidance on how to resolve this issue.?”

Queries like these are increasingly common, with a rising number of users encountering send/receive error code 0x80070057. This error is specific to MS Outlook and has been reported by users of Outlook 2010, 2013, 2016, and 2019. If you find yourself among those experiencing this issue, you may encounter the following error message when attempting to click the send/receive button:

error code 0x80070057

Communication tools like MS Outlook are widely used by both individual users and corporations, earning its reputation as one of the most trusted email clients worldwide. However, like any software, Outlook is not immune to occasional bugs and issues. Users commonly encounter problems such as 'Outlook Not Responding' and 'File Access Denied.' More recently, a new error code, 0x80070057, has emerged and has been reported by numerous Outlook users in the Microsoft community.

This error occurs when users click on the send/receive tab, resulting in Outlook freezing and preventing the sending or receiving of emails. Additionally, it can disrupt the connection to Microsoft Exchange. Many users, particularly those with relatively new Outlook profiles on Microsoft Exchange servers, have encountered this error repeatedly."

Causes of error code 0x80070057

This error primarily manifests during the synchronization process between MS Outlook and the Exchange server. Several known causes of this error include:

  • Selecting Auto-Account setup method instead of manually configuring the account to create a new profile in Outlook.
  • Malware attacks.
  • Missing or corrupt registry entries.
  • Abrupt system/Outlook shutdown due to power surge.
  • Corruption of PST or OST files.
  • Disruptions in the internet connectivity.
Ways to Manually Fix Error Code 0x80070057

We have devised a few ways to manually fix the error code 0x80070057 which are outlined below:

error code 0x80070057

Method #1: App Troubleshooter for Windows 10

The App Troubleshooter is capable of diagnosing and resolving various issues that may arise when transitioning from an older Windows version to a newer one.

  1. Go to the Search tab and type Troubleshooting. Troubleshooting
  2. Now click on System and Security. System and Security
  3. Next, click on Windows update and follow the instructions. Windows update
Method #2: Run System File Checker (SFC)

System file checker (SFC) is a tool from Microsoft that can repair corrupted files in a Windows installation.

  1. Go to the Search tab and type cmd. Search tab
  2. Make sure to run the command prompt as administrator. command prompt
  3. Next, type sfc/scannow in the text box and follow the instructions. sfc/scannow
Method #3: Reinstall Outlook Client

Frequently, an erroneous Outlook installation can trigger error code 0x80070057. To address this, access the Control Panel, navigate to Programs and Features, locate MS Outlook, uninstall it, and then proceed to reinstall it to assess if the issue has been resolved.

Method #4: Repair Outlook Data Files using Scanpst.exe

One can also take advantage of the inbuilt repair tool known as Scanpst.exe to repair your PST or OST files. For Outlook 356, 2019 and 2016 Scanpst.exe can be found here-

(Any version) C:\Program Files\Microsoft Office\root\office16\

Method #5: Update Drivers
  1. Go to Search and type Device Manager. Device Manager
  2. In the list of all the Devices, choose Disk drivers and expand it. choose Disk drivers and expand it
  3. Click the option Update Driver Software. Update Driver Software
Method #6: Run Outlook in Safe Mode
  1. Go to Start > Run
  2. Type outlook /safe in the text box and click OK.  Run Outlook in Safe Mode
  3. Next, in the Choose Profile dialog box, choose the default profile settings, and click OK. choose the default profile settings
  4. This will automatically open the outlook in the safe mode. Check the title bar to confirm it. Check the title bar
Third Party Tool- Kernel for Outlook PST

If you have attempted all the previously mentioned manual methods to resolve error code 0x80070057 without success, it may be prudent to explore the option of employing a professional third-party tool. Among these tools, Kernel for Outlook PST Repair stands out, offering a range of powerful features and state-of-the-art algorithms. Here are some of the notable features it offers:

  • Repair large sized PST files
  • Recover deleted email items in a jiffy
  • Can also repair ANSI and UNICODE file format PST files
  • Saves recovered PST to DBX, MBOX, MSG, EML, TXT, RTF, HTML, and MHTML formats.
  • Can export the recovered PST file to Office 365, email servers and web mails.

After successfully installing the tool, launch it. The welcome screen presents a user-friendly interface. You have the option to select either a single PST file or multiple PST files for repair (as shown in the snippet below).

Outlook PST Repair tool home page


In summary, we have provided a brief overview of the underlying causes of error code 0x80070057. Furthermore, we have examined a total of six manual methods to address this issue. Additionally, we have discussed the features of the Kernel for Outlook Repair tool as a recommended solution in case the manual methods prove ineffective. We recommend the Kernel tool for its capability to efficiently handle various Outlook data repair tasks.