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If you have used Outlook before, at some point you must have come across issues like Outlook not responding, stuck at “processing,” stopped working. Also, it may freeze or hang. This might become overwhelmingly frustrating for some users and can also affect corporations enormously. In this post, we will discuss the causes and solutions to resolve these issues. According to Microsoft, these issues could be due to one or more of the following reasons:
Out of all, MS Outlook is the most complex and memory-intensive program. Due to this constraint, it sometimes freezes or hangs. It is therefore advisable to terminate all the memory-intensive programs before running Outlook on your machine. You can adequately terminate the required program by ending it via Task Manager, as explained earlier.
Outlook comes with an inbuilt repair tool called as Scanpst.exe to repair your Outlook data files (.PST or .OST) if damaged. In order to run this repair tool, you need to close the Outlook first. For Office 356Outlook, 2019 and 2016 Scanpst.exe can be found here-
(Any version) C:\Program Files\Microsoft Office\root\office16\
For Outlook 2019 and 2016, it can be found here-
After launching the Scanpst.exe application, you will be asked to choose the Outlook data file which needs to be repaired.
Next, a popup box will show you the status of the repair process.
Most of the times, it is the conflict between the anti-virus program and add-ins, which causes Outlook to freeze or hang. You can try updating your anti-virus program. If this too doesn’t solve this issue, then try disabling the anti-virus program and check whether Outlook works without any interruptions.
Clicking on Change will open a Dialog box. Choose the appropriate option accordingly.
If you tried all the above methods with no luck, as a last resort, you should consider using a reliable third-party software such as Kernel for Outlook PST Repair. It can repair large sized PST files as it not limited by file size. You can later save the retrieved PST files in various formats such as DBX, MBOX, etc. User can also Export the recovered PST files to Office 365, web-enabled email services, and Exchange Server. Moreover, it can also recover meta properties of emails such as To, Cc, Bcc, From, Subject, Date, Time, Contacts, Tasks, Calendars, and Journals.
We have discussed various techniques to resolve the ‘Freeze and Hang’ issues associated with Outlook. Traditional methods might not work in this case; hence, it is advised to try using PST repair tools such as Microsoft’s Scanpst.exe or a reliable third-party tool such as Kernel for Outlook PST Repair. In many ways Kernel for Outlook PST Repair tool is far superior to the Scanpst.exe.