Outlook is a widely used email server because of its efficient and reliable support. Yet, Outlook might come across some unwanted issues. One such common error is not receiving email from a particular sender in Outlook.

Below are some common reasons why Outlook is not receiving fresh emails:

  • Slow Internet connection
  • Mails are stored in spam folder
  • Email not synced with Outlook
  • Some malware issue

How to fix ‘outlook not receiving emails from a particular sender?’

Here, we will discuss some troubleshooting methods to resolve the issue.

Method 1: Check the Junk Folder in Outlook

  • Launch Outlook, and under the Home tab and select the Junk option. Launch Outlook
  • Select Junk Email Options from the drop-down menu. Select Junk Email
  • Select the Safe Senders tab. Select the Safe Senders tab
  • Click the Add option on the right side to add the email of the particular sender you wish to receive email in Outlook. Click OK. Click the Add
  • Before moving the mail to inbox Outlook will ask to always trust the sender. Check the box and click OK. Check the box

Method 2: Check the internet connection

  • There might be a problem with your network. Get a check on the internet connection and then restart the system.

Method 3: Check if the Outlook Inbox is full

  • Go to Junk/Spam/Inbox or any folder and delete all the unwanted emails.
  • Go to the Home tab and select the Clean Up option.
  • Under the drop-down menu, you can either select Clean up Conversation, Clean Up Folder, or Clean Up sub-folder. Clean up Conversation

Method 4: Change Email sorting options

  • Open Outlook and click the Inbox folder.
  • Click on the By Date option and select Date. select date
  • Adjacent to the By Date option, select Newest with the arrow icon to change between ascending and descending. select Newest

Method 5 Check the Work Offline mode in Outlook

  • Open Outlook and select the Send/Receive tab. select the Send/Receive tab
  • Under the Preferences section, select the Work Offline option. Work Offline
  • Now the Work Offline mode will be disabled, and Outlook will again be online

Method 6 Check the Blocked User list

  • Under the Home tab in Outlook, select Junk. select Junk
  • Click on Junk Email Options. Junk Email Options
  • Select the Blocked Senders tab.
  • If the email address from the particular sender is present, click on the name and select Remove. Click OK. Select the Blocked Senders tab

Method 7: Check Outlook Rules

  • Select the File tab in Outlook. Select the File tab
  • Under the Info tab, select Manage Rules & Alerts. select Manage Rules & Alerts
  • Under the Email Rules tab, look out for the rules that alter the incoming emails. Uncheck the box corresponding to it. Click OK.  Email Rules tab

Method 8 Clear Outlook Cache

  • Open the Run dialogue box and type %localappdata%\Microsoft\Outlook. Hit Enter. Open the Run dialogue box
  • In the File Explorer window, select the folder RoamCache. select the folder RoamCache
  • All the Outlook Cache files are located in this folder. Select all the files in this folder. Right-click and click on Delete. Delete the file

Method: 9 Create a New Profile

  • Open Outlook, and under the File tab option, go to Info. Select Account Settings. Select Account Settings
  • Select the New Profile option and click on Add.
  • Enter a name for your profile and click OK.
  • Follow the instructions and create a new profile.
  • Relaunch Outlook with the newly created profile.


Most of the time, the issue of not receiving emails from a particular sender in Outlook often gets resolved with the above-mentioned methods. But if the error persists, you can go for third-party software. One such excellent tool is Kernel for Outlook PST Repair. This tool helps retrieve all the lost, corrupt, and inaccessible data from Outlook. You can fetch all the data without any hassle. The tool also breaks large PST files into smaller sizes for user convenience.