Fix the MP4 Video Error 0xc00d36c4

Megha Sharma Megha Sharma Updated On - 21 Jan 2020

Error 0xc00d36c4 is one of the most commonly reported errors users face while playing MP4 video files on their Windows systems. MP4 is a popular video format used all over the globe. But like other multimedia files, MP4 format files are also prone to corruption.

If you have recently done a major update to your Windows OS, you are most likely to face this error while playing video files (mp4). Some cases might include playing videos from external drives such as USB flash drive or DVD.

There are multiple troubleshooting techniques to fix this error, but before proceeding further, let us first discuss some of the root causes of Error 0xcc00d36c4.

Cause of Error 0xc00d36c4

Apart from new Windows updates, several other reasons may cause “Error 0xc00d36c4”. Some of them are:

  • Media player doesn’t support the existing file format.
  • Wrong Codec.
  • Video file has turned corrupt.

Instant Solution

Kernel Video Repair tool is an advanced tool that allow you to repair corrupt/damaged video files. It is integrated with smart algorithms, which makes it an ideal option for fixing the 0xc00d36c4 corruption error.
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Error 0xc00d36c4 – Possible fixes

Usually, this error is generated due to unsupported file format or codec. Therefore, popular workarounds involve either converting the file to supported format or installing the supporting codec. If both methods fail to resolve the issue, there are chances that the video file has gone corrupt and need a repair tool.

Possible fixes for Error 0XC00D36C4 include:

  • Use other Media players (preferably VLC Media player).
  • Download and install the missing codecs.
  • Convert the file format.
  • Move files to your local directory.
  • Use Kernel Video Repair Tool.

Here, we will discuss each of the above methods in a more detailed manner.

Method 1: Use other media players

If the existing media player is unable to play the video file, try other media players. VLC is one of the most popular alternatives to Windows and other media player applications. VLC is designed to play almost all formats of video files.

Now, download and install the tool on your computer and launch the problematic video file through the VLC media player.

To launch videos and other media files through VLC, follow these steps:

Step 1: Download the VLC setup from the official website

Step 2: Now, double-click the setup file and follow the on-screen instructions to install the application.

Step 3: Once the application is installed, right-click on the media file and select Open with VLC Media Player.

After successful installation the default interface for VLC media player will look something like this:

Open with VLC

If VLC doesn’t work, try other media players like Winamp, QuickTime, KMPlayer, etc.

Method 2: Download and install the missing codecs

If you are using an incompatible media player, you may get this error while playing MP4 files. For instance, Windows Media Player (except WMV 12) does not support playing MP4 files and may show you an error when you try to play them.

To resolve this, you must download the required codec packs on your computer. Once you have installed the codecs, you may not face any compatibility issues with your media player while playing MP4 files.

Method 3: Convert the file format

If the media player does not support the existing file format, try converting it to any other file format that can help you play the media file. Use a secure and reliable converter to convert your media files to supported formats.

Method 4: Move files to your system

Sometimes playing MP4 files through external drives may be the root cause of the error 0xcc00d36c4. Try moving those files to a convenient directory on your local drives.

Copy (Ctrl + C) the video files from external drives and paste (Ctrl + V) them in a convenient location on your system.

If you still cannot play the video, try moving the files to the default Windows Music Library. This library can be easily found inside your local disk drive (C drive).

If all the above methods fail to resolve the error, it simply means that the video file has gone corrupt and you need a reliable tool to repair your corrupt MP4 video files.

Kernel Video Repair is the most recommended and reliable tool to repair corrupt video files.

Method 5: Use Kernel Video Repair Tool

Kernel Video Repair tool is an advanced tool which repairs your corrupt/damaged video files.

With Kernel Video Repair tool, you can:

  • Repair all kinds of corrupt video files.
  • Repair multiple videos at the same time.
  • Repair videos irrespective of their file size.
  • Preview repaired files before saving them.
  • Also recover lost or deleted images of any format

How does the tool work?

The tool provides an easy-to-use interface to repair your crashed video files.

Download and install the Kernel Video Repair tool on your computer and follow these simple steps:

Step 1: Launch the tool. Click the Add (+) button.

Launch Kernel Video Repair tool

Step 2: Click Open after selecting the video files.

Click Open after selecting the video files

Step 3: After selecting the video files, click Repair Files option.

click Repair Files option

Step 4: Select the Output location for the videos.

Select the Output location

Click OK.

Step 5: The success status of the repair process shows a clear recovery of video files. Click Close the end the process. Although, you can also save the report in the CSV file.

status of the repair process


0xc00d36c4 is a common error faced by Windows Media Player users. With some simple methods, you can easily fix the error. If you are still not able to fix the issue, try Kernel Video Repair tool which is a brilliant solution for all your video troubles.

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