Fix the MP4 Video Error 0xc00d36c4

Megha Sharma | Updated On - 08 Sep 2021 |

Read time 8 min

Summary: Ever got stuck with an MP4 movie or video with an unexpected error 0xc00d36c4? That’s the worst feeling we can have. Here, we bring you the solutions to resolve this error and make the video accessible again.

Error 0xc00d36c4 is one of the most commonly reported errors users face while playing MP4 video files on their Windows systems. MP4 is a popular video format used all over the globe. But like other multimedia files, MP4 format files are also prone to corruption.

If you have recently done a major update to your Windows OS, you are most likely to face this error while playing video files (mp4). Some cases might include playing videos from external drives such as USB flash drive or DVD.

There are multiple troubleshooting techniques to fix this error, but before proceeding further, let us first discuss some of the root causes of Error 0xcc00d36c4.

Cause of Error 0xc00d36c4

Apart from new Windows updates, several other reasons may cause “Error 0xc00d36c4”. Some of them are:

  • Media player doesn’t support the existing file format.
  • Wrong Codec.
  • Drivers/Controllers not updated
  • Video file has turned corrupt.

Instant Solution

Kernel Video Repair tool is an instant video repair utility developed with smart algorithms, which it an ideal option for fixing the 0xc00d36c4 corruption error.
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Error 0xc00d36c4 – Possible Fixes

Usually, this error is generated due to unsupported file format or codec. Therefore, popular workarounds involve either converting the file to supported format or installing the supporting codec. If both methods fail to resolve the issue, there are chances that the video file has gone corrupt and need a repair tool.

Possible fixes for Error 0XC00D36C4 include:

  • Use other Media players (preferably VLC Media player).
  • Download and install the missing codecs.
  • Convert the file format.
  • Re-install USB Controllers/update Drivers
  • Disable copy protection
  • Move files to your local directory.
  • Use Kernel Video Repair Tool.

Here, we will discuss each of the above methods in a more detailed manner.

Method 1: Use Other Media Players

If the existing media player is unable to play the video file, try other media players. VLC is one of the most popular alternatives to Windows and other media player applications. VLC is designed to play almost all formats of video files.

Now, download and install the tool on your computer and launch the problematic video file through the VLC media player.

To launch videos and other media files through VLC, follow these steps:

Step 1: Download the VLC setup from the official website

Step 2: Now, double-click the setup file and follow the on-screen instructions to install the application.

Step 3: Once the application is installed, right-click on the media file and select Open with VLC Media Player.

After successful installation the default interface for VLC media player will look something like this:

Open with VLC

If VLC doesn’t work, try other media players like Winamp, QuickTime, KMPlayer, etc.

Method 2: Download and Install the Missing Codecs

If you are using an incompatible media player, you may get this error while playing MP4 files. For instance, Windows Media Player (except WMV 12) does not support playing MP4 files and may show you an error when you try to play them.

To resolve this, you must download the required codec packs on your computer. Once you have installed the codecs, you may not face any compatibility issues with your media player while playing MP4 files.

Method 3: Convert the File Format

If the media player does not support the existing file format, try converting it to any other file format that can help you play the media file. Use a secure and reliable converter to convert your media files to supported formats. Using online converters or VLC Media Player, you can convert your MP4 video file to another file format, but there are limitations to these processes like slow speed, size restrictions, poor quality, etc.

To fix this, we suggest you to try the professional Video Converter tool known as Kernel Video Converter which supports conversion of any video file format to another in minutes. It supports multiple file conversion and conversion of files of any size. Users can convert AVI to MP4 video file format and vice versa to help fixing this error. The video file formats it supports include MP4, MOV, MPEG, MKV, AVI, ASF, WMV, FLV, DIVX, MJPEG, M4V, 3G2, TS, 3GP, AVCHD etc.

Method 4: Re-install USB Controllers/update Drivers

Sometimes this error pops up due to conflicts between external devices connected to the system and the system itself. There is a way to fix this which is re-installing the USB Controllers on your system.

Follow this procedure.

Step1. Open Device Manager on your system (press Windows button and X keys together and select Device Manager from the list).

Step2. Now check for the Universal Serial Bus controllers. Expand it by double-clicking the mouse on it.

Step3. Select each of the USB devices shown under expanded USB controllers, right-click and then select Uninstall to remove it. Perform for all the devices.

Step4. Once the un-installation is completed, restart your system which will create fresh USB controllers when you start again.

Step5. Play the MP4 video file again using external device and check if it worked.
This error could be due to hardware conflicts as well. So, users can try to update the installed drivers from the system Device Manager.

For this go to the Device Manager, select the installed driver, right-click on it and then select Update Driver Software. Then click on Search Automatically for Updated Driver Software option and perform the update. If already updated, you can try re-installing the drivers.

Method 5: Move Files to Your System

Sometimes playing MP4 files through external drives may be the root cause of the error 0xcc00d36c4. Try moving those files to a convenient directory on your local drives.

Copy (Ctrl + C) the video files from external drives and paste (Ctrl + V) them in a convenient location on your system.

If you still cannot play the video, try moving the files to the default Windows Music Library. This library can be easily found inside your local disk drive (C drive).

If all the above methods fail to resolve the error, it simply means that the video file has gone corrupt and you need a reliable tool to repair your corrupt MP4 video files.

Kernel Video Repair is the most recommended and reliable tool to repair corrupt video files.

Method 6: Use Kernel Video Repair Tool

Kernel Video Repair tool is an advanced tool which repairs your corrupt/damaged video files. With Kernel Video Repair tool, you can:

  • Repair all kinds of corrupt video files.
  • Repair multiple videos at the same time.
  • Repair videos irrespective of their file size.
  • Demo version saves up to 30 seconds of video for free
  • Also recover lost or deleted images of any format

How Does the Tool Work?

The tool provides an easy-to-use interface to repair your crashed video files.

Download and install the Kernel Video Repair tool on your computer and follow these simple steps:

Step 1: Launch the tool. Click the Add (+) button.

Launch Kernel Video Repair tool

Step 2: Click Open after selecting the video files.

Click Open after selecting the video files

Step 3: After selecting the video files, click Repair Files option.

click Repair Files option

Step 4: Select the Output location for the videos.

Select the Output location

Click OK.

Step 5: The success status of the repair process shows a clear recovery of video files. Click Close the end the process. Although, you can also save the report in the CSV file.

status of the repair process


0xc00d36c4 is a common error faced by Windows Media Player users. With some simple methods, you can easily fix the error. If you are still not able to fix the issue, try Kernel Video Repair tool which is a brilliant solution for all your video troubles.