How to Fix Outlook Error 0x800CCC92? Top 7 Methods

Outlook error 0x800CCC92 means your email server rejected your login. It usually happens because of an incorrect or expired password, an app password that’s required (Gmail, Yahoo, 2-step verification), a blocked basic-authentication sign-in, or wrong POP3/IMAP/SMTP server settings.

To fix Outlook error 0x800CCC92, verify your password in webmail, use an app password, update server settings, and remove and re-add the account.

What is Outlook Error 0x800CCC92?

Error 0x800CCC92 is a login (authentication) error. Outlook contacted your mail server, sent your credentials, and the server said no. You'll typically see a message like this:

"Receiving reported error (0x800CCC92): Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [AUTH] username and password not accepted."

You might notice other symptoms too:

• Outlook keeps asking for your password, even after you enter it.
• Sending works but receiving doesn't (or the other way around).
• Outlook shows "Disconnected" or "Trying to connect" in the status bar.
• The error appears right after you add a new account.

How to Fix Outlook Send/Receive Error 0x800CCC92?

There are a few methods that you can use to fix the error 0x800CCC92. Make sure to follow them properly.

Fix 1: Confirm Your Password Works in Webmail

It is a short method that helps you log in to your account on its web server. If sign-in fails, your password might be wrong, expired, or the account is locked. Reset it through your provider, then update it in Outlook

1. Open your email provider's website in a browser (Gmail, Outlook.com, Yahoo, your company's webmail, and so on).
2. Sign in with the same email address and password you use in Outlook.

If sign-in works, your password is fine. The main problem is how Outlook is signing in, so move on to another method.

Fix 2: Use an App Password (very common with Gmail and Yahoo)

If you've turned on 2-step verification, Outlook often can't use your normal password. Providers want a separate, one-time-created code called an app password instead. Google no longer supports the old "less secure apps" option that let users sign in with their regular password, so this is now the standard route for Gmail.

For Gmail:

Step 1: Go to your Google Account > Security.

Step 2: Make sure 2-Step Verification is turned on (app passwords only appear after that).

Step 3: Open App passwords, create a new one (name it "Outlook"), and copy the 16-character code.

Step 4: In Outlook, enter that code in the password field instead of your regular Google password.

For Yahoo:

• Open Yahoo, go to Account Info > Account security > Generate app password (or "Manage app passwords"), then use it in Outlook.

For Microsoft accounts (Outlook.com / Hotmail):

• If you use two-step verification, create an app password under Security → Advanced security options, or switch to modern authentication.

Tip: An app password is shown once. Paste it straight into Outlook rather than typing it by hand, so you don't mix up characters.

Fix 3: Check Your Date/Time, Antivirus and Firewall

Secure connections depend on your computer's clock. If the date, time, or time zone is off, the server may reject the connection.

Make sure to review these before relogging your account:

• Right-click the clock in your taskbar > Adjust date and time.
• Turn on Set time automatically and Set time zone automatically.
• Temporarily pause your antivirus’s email scanning or firewall, then click Send/Receive again.

If the error disappears, your security software is the main issue. Re-enable it and add Outlook as an allowed program, or turn off scan encrypted connections for email.

Fix 4: Check Your Server Settings and Ports

A typo mistake in the server’s name or the wrong port is one of the easiest ways to trigger this error, especially on a newly added account.

To review your settings in classic Outlook:

Step 1: Go to File > Account Settings > Account Settings.

Step 2: Select your email account and click Change (or Repair, then Change).

Step 3: Compare the settings to the table below:

Provider	Incoming (IMAP)	Incoming (POP3)	Outgoing (SMTP)
Gmail	imap.gmail.com, port 993, SSL/TLS	pop.gmail.com, port 995, SSL/TLS	smtp.gmail.com, port 465 (SSL/TLS) or 587 (STARTTLS)
Yahoo Mail	imap.mail.yahoo.com, port 993, SSL/TLS	pop.mail.yahoo.com, port 995, SSL/TLS	smtp.mail.yahoo.com, port 465 (SSL/TLS) or 587 (STARTTLS)
Outlook.com / Hotmail	outlook.office365.com, port 993, SSL/TLS	outlook.office365.com, port 995, SSL/TLS	smtp-mail.outlook.com, port 587, STARTTLS

Step 4: Click More Settings > Outgoing Server, and make sure My outgoing server (SMTP) requires authentication is ticked, with Use same settings as my incoming mail server selected.

Step 5: Click Next > Finish, then restart Outlook.

Fix 5: Reduce PST File Size

Oversized PST files slow down Outlook performance and create send/receive issues. It is necessary to minimize your Outlook PST file size by doing these small processes: Archive, Compact, Split, etc.

Archive your Outlook mailbox via AutoArchive feature using the steps below:

Step 1: Open Outlook, click on File > Options > Advanced.

Step 2: The Advanced category of Outlook options, click on AutoArchive Settings.

Step 3: Make all the settings that are required for effective archiving.

Fix 6: Create a New Outlook Profile

A damaged or corrupted Outlook profile may block mailbox access. Thus, creating a new profile in Outlook will allow you to fix Outlook send receive error 0x800ccc92. Here are the steps to create a new Outlook Profile:

Step 1: Open Control Panel and click on Mail.

Step 2: Select Show Profiles and click Add.

Step 3: Enter Outlook Profile name and provide other details to create profile.

Now, your new Outlook profile has been created successfully. Move all your older emails to the new profile and check if the error is fixed or not.

Fix 7: Clear Deleted Items Folder

Another way of eradicating error code 0x800ccc92 is by cleaning out the Deleted Items folder. For this, in the Advanced category, click the checkbox Empty Deleted Items folders when exiting Outlook and click OK.

Note: You can also use the built-in repair tool, Scanpst.exe, to fix this error if it is due to minor corruption in Outlook data files.

The manual methods to remove the errors have limited capabilities to handle the issue and in case of corrupted or inaccessible PST files, they fail to deliver satisfactory results. So, you must go with an automated PST file repair tool to overcome the limitations of manual methods and effectively deal with corrupted PST files.

What is the Best Way to Avoid Corruption in PST Files?

As manual methods are not trustworthy in severe corruption cases, utilizing Kernel for Outlook PST Repair tool to fix any Outlook-related errors is the best solution. It comes with an interactive user interface and multiple advanced features to make sure you never experience Outlook errors, such as 0x800ccc92, due to corrupted files. It allows you to:

• Repair and restore corrupted or inaccessible PST files.
• Recover your permanently deleted items.
• Repair your oversized PST file.
• Preview entire mailbox data to ensure data integrity.

Conclusion

Outlook error 0x800CCC92 sounds disastrous, but it usually just means the server didn't accept your sign-in. Check your password in webmail, use an app password if you have 2-step verification, confirm your server settings, clear, and re-add your account. But if your PST file is corrupted or oversized, then we suggest you use Kernel PST Repair to resolve corruption and oversized PST file issues.

• Download Free
• Buy Now