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Windows Live Mail is a discontinued Microsoft email client, but some users still rely on existing installations to access older mail accounts and locally stored emails. Because the email client no longer receives updates or official support, users may encounter connection, authentication, synchronization, sending, receiving, and error codes such as error 3219, 0x800CCC0F, 0x800ccc0e, 0x800C013E, 0x800CCC0B, 0x800CCC79, and 0x8007007A, etc.
This guide explains the most common Windows Live Mail errors, what they mean, why they occur, and the practical troubleshooting steps you can still try. We will also explain when troubleshooting is unlikely to provide a permanent fix and how to preserve or migrate your Windows Live Mail data.
Common Errors in Windows Live Mail
Microsoft has listed errors occurring in WLM in the form of code, type, and description. There are numerous errors that you may face while working with Windows Live Mail. Let’s know about some of them:
1) Error 3219 (0x8DE00005)
If Windows Live Mail displays Error 3219, it means Live Mail is unable to connect with Hotmail/Outlook or MSN servers to retrieve your emails. This error occurs when Live Mail is configured to connect and sync mail over the secure HTTPS link, which indicates that there is a problem connecting to the server. The reason behind this error is a sudden update on the servers, which makes Live Mail unable to sync email accounts.
Most users configure their Windows Live Mail account with an IMAP or POP account, and these email servers keep getting regular updates. So, whenever a new update comes, WLM becomes unable to sync with the servers. To efficiently fix Windows Live Mail error 0x8DE00005, you can try to reconfigure the email account by adding and removing it.
2) Error 0x8007007A while sending emails
When you receive 0x8007007A error in Windows Live Mail or Windows 10 Mail app, it means that the app is unable to send emails. This error occurs when you try to send any media attachments from OneDrive. Though with SkyDrive, you can send images or albums, OneDrive doesn’t allow you to do that, and it causes this error. In simple words, whenever the user tries to send or receive an email in the Windows Live Mail application, this kind of error is generated at that time.
According to new updates in OneDrive, you won’t be able to send emails with attachments; the email will stay in your Outbox. However, to fix Windows Live Mail 0x8007007A error, you can try to delete the stuck emails or reconfigure the account.
3) Windows Live Mail Not Working Issue
Windows Live Mail is not working issue is a very common issue, where the application crashes, freezes or becomes unresponsive. This issue stops users from using the application. This can be caused by corrupt system files, software conflicts or poor internet connection. To resolve Windows Live Mail is not working issue, you can try to restart the WLM application, repair the application or reinstall the application. If the issue persists, then you need to migrate the data into some other platform to make it accessible.
4) WLM Error 0x800ccc0e
Windows Live Mail (WLM) error 0x800ccc0e “Cannot connect to the server” or “The connection to the server has failed,” is a common connection and synchronization error. It occurs when your email client fails to maintain a connection with your incoming (POP3/IMAP) or outgoing (SMTP) mail server.
Incorrect port settings, disabled authentication, network/security blocks, or a spotty internet connection are the prime reasons. To fix 0x800ccc0e error, check server settings and authentication, port settings, maintain a stable internet connection, and reconfigure your email account in Windows Live Mail.
5) WLM Error 0x800C013E
In Windows Live Mail, error 0x800C013E indicates a database or index corruption in your local mail store folder. It occurs due to a corrupted local directory, Windows incompatibility, or when closing the WLM application while trying to compact databases or recover disk space.
To fix WLM error 0x800C013E, edit Windows Registry settings, run Windows essential repair utilities, or compact the database.
6) Authentication Error 0x800CCC0B
Many email service providers don’t require authentication for outgoing mail, but sometimes Windows Live Mail requires separate authentication for outgoing emails. When you receive error code 0x800CCC0B, it indicates that your email service provider requires authentication for outgoing emails too. In Windows Live Mail, authentication can be enabled manually on an account-by-account basis.
Solution to Fix 0x800CCC0B
Fixing the authentication error in Windows Live Mail is simple. To enable authentication, you need to follow the steps below:
- Open Windows Live Mail and click the Accounts tab.
- Select the email account on which you are receiving the authentication error, and then click Properties.
- The properties of the email account will be displayed. Now, click the Server tab and check the box “My server requires authentication” under the Outgoing Mail Server section, and then click OK.
Doing so will enable the incoming and outgoing email authentication, and you won’t face the error again. Generally, the username and password of incoming mail are used by the email service provider for outgoing mails for authenticating emails.
- Click the Settings button.
- The Outgoing email server properties section will appear on the screen. Here, check the ‘Log on using’ option and provide the account name and password for outgoing mail (don’t forget to check the box Remember password), and then click OK.
After configuring the outgoing email settings, try to send an email and see if the error still exists or not.
7) Error 0x8000E: Failure of Connection to the Server
When you update Windows 7, you may come across an issue with the inability to send or receive emails. Actually, this error indicates a failure of connection to the server. Microsoft has given many explanations for the causes of this error and their respective potential solutions, which we are discussing below:
- Incorrect Date/Time settings
Solution: Update the settings of the Date and Time of your computer.
- Improper registration of DLL Security certificates
You might not have registered DLL required by the WLM in your Operating System.
Solution: To register DLL properly using a command open Command Prompt and type regsvr.
- Maybe the Firewall is stopping WLM from sending or receiving the mails
Though Firewall on your computer is supposed to stop the running of illegitimate apps, and its update may also stop the running of WLM.
Solution: Change the settings of the Firewall to support WLM.
- Incorrect entries in the host file
Adding incorrect entries like the wrong server address to the host file may hinder the email communication of WLM.
Solution: To fix the issue, you can follow the steps outlined below:
- Back up your locally stored Windows Live Mail emails
- Locate the EML files and preserve the original folder structure
- Keep an additional copy of the backup on separate storage
- Verify that important messages and attachments can be opened
- Choose a supported email platform for future use
- Migrate the preserved email data to the new email platform
Step 1: In the Run box, type %windir%\system32\drivers\etc.
Step 2: Go to the folder consisting of the host file.
Step 3: Delete older email server data.
Step 4:Add the new host file and save it.
Step 5:Sign in to WLM.
8) Windows Live Mail Error 0x800ccc0f
Due to Windows Live Mail bugs, incorrect POP settings, firewall blocking, as well as antivirus blocking leads to Error 0x800ccc0f. Generally caused by using a third-party antivirus, firewall, or suite. It basically affects the security of the system and also tracks the desktop data and browser history of your system.
Solution: Reinstall or Repair Windows Live Essential
One can get rid of this error by reinstalling and repairing Windows Live Mail. Follow the steps below:
Step 1: Open Run command by pressing Windows + R keys on your keyboard and then type appwiz.cpl.
Step 2:Find Windows Live Mail in the Programs and Features dialog box.
Step 3: Make a right-click on Windows Live Mail and choose the Uninstall/Change option.
Step 4: Click on the Repair option and wait for the process to complete.
Step 5: When the process is completed, reboot your system.
Some Other General Errors in Windows Live Mail
There are many other common errors as well that you may face in Windows Live Mail.
| WLM Error Code | Error Type | Description |
|---|---|---|
| 0x800CCC00 | IXP_E_LOAD_SICILY_FAILED | Authentication did not load |
| 0x800CCC03 | IXP_E_ALREADY_CONNECTED | User already connected |
| 0x800CCC0A | IXP_E_INCOMPLETE | Message download incomplete |
| 0x800CCC11 | IXP_E_INVALID_ADDRESS_LIST | Mailing list not known on the server |
| 0x800CCC16 | IXP_E_INVALID_ACCOUNT | User account not recognized |
| 0x800CCC18 | IXP_E_SICILY_LOGON_FAILED | Logon attempt failed |
| 0x800CCC1A | IXP_E_SECURE_CONNECT_FAILED | Unable to connect by SSL |
| 0x800CCC79 | Bad Server Response | Relay not permitted |
Is Windows Live Mail Still a Working Email Client?
No. Windows Live Mail is discontinued software and is no longer maintained by Microsoft. However, this does not necessarily mean an existing WLM installation will immediately stop opening. A legacy installation may continue to work in a particular environment, but its future compatibility depends on the operating system, email provider, server configuration, and authentication requirements.
If you work with Windows Live Mail, don’t treat it as a modern, supported email platform. Export Windows Live Mail emails to Outlook on another computer or to another email client, either now or after some time, because you won’t be able to use WLM continuously for a long time.
Does Windows Live Mail Support Modern Authentication?
No, Windows Live Mail doesn’t support modern authentication. This is an important consideration when troubleshooting Windows Live Mail today. Windows Live Mail is legacy software and cannot receive new feature updates to add support for every modern authentication mechanism. Therefore, a correct password does not necessarily mean that Windows Live Mail can authenticate successfully with a particular provider.
Modern email services can change their authentication and security requirements. If your provider requires an authentication method that Windows Live Mail does not support, there may be no reliable setting you can change inside WLM to overcome the limitation.
What to Do If Windows Live Mail Errors Cannot Be Fixed
Even after trying appropriate account, server, network, and application troubleshooting steps, if Windows Live Mail still fails, first protect your email data. Before deleting the account or uninstalling the application:
How to Move Windows Live Mail Emails to Outlook?
Windows Live Mail stores individual messages in EML format. If you are moving to Outlook, you can convert the EML files into a PST file and then open or import the resulting data in Outlook.
For a large number of EML files, manually moving messages can be time-consuming and may not preserve the required folder structure efficiently.
Kernel EML to PST Converter, that can help convert multiple EML/EMLX files into Outlook PST while retaining message content, attachments, and folder organization. After converting EML files to PST, import the resultant PST file into Outlook effectively and start communicating from where you left off.
Conclusion
Because Windows Live Mail is discontinued, some errors may result from compatibility limitations that cannot be permanently rectified through local settings. Start with basic troubleshooting, and verify the current requirements of your email provider.
If Windows Live Mail can no longer provide reliable access to your email, preserving the EML files and migrating them to a supported platform can help keep your messages, attachments, and folder structure accessible for the future. However, we recommend you try the Windows Live Mail alternatives like Outlook, and import all existing WLM emails using EML converter without any inconvenience.
Frequently Asked Questions
A: Windows Live Mail keeps showing errors due to:
1) Compatibility limitations caused by discontinued software
2) Incorrect POP3, IMAP, or SMTP settings
3) Incorrect username or password
4) SMTP authentication not enabled
5) Incorrect server port or encryption setting
6) Network interruptions
7) Corrupted Windows Live Mail files
A. Windows Live Mail has been officially replaced by Outlook for Windows, New Outlook, and Outlook on the Web (OWA).
A. Some of the best alternatives of windows live mail are Microsoft Outlook, Thunderbird, PostBox, emClient, etc.
