The Most Common Windows Live Mail Errors & Solutions

Himanshu Goyal
Himanshu Goyal | Updated On - 22 Oct 2021 |

Read time 7 min

Windows Live Mail was the freeware email client from Microsoft that allowed the users to setup their email accounts in it and get the benefits for the easy email communication. It is easy to manage the emails and the ability to send and receive messages. But, like any other software application, Windows Live Mail is also susceptible to many errors. Errors always target it and show various types of error messages. Although Microsoft has stopped the support for Windows Live Mail, but users continue to use it because it is available for usage. Whenever the application shows error, then you cannot contact the Microsoft support team.

Many users have reported that they face multiple errors while operating Windows Live Mail. In this article, we have taken out the common errors encountered by users in Windows Live Mail with an effective solution to solve them.

  1. Error 3219 (0x8DE00005)

    If the Windows Live Mail displays Error 3219, it means Live Mail is unable to connect with Hotmail/Outlook or MSN servers to retrieve your emails. This error occurs when Live Mail is configured to connect and sync mail over the secure HTTPS link. The reason behind this error is any sudden update in the servers, which makes Live Mail unable to sync over email accounts.

    Most users configure their Windows Live Mail account with IMAP or POP account, and these email servers keep getting regular updates. So, whenever a new update comes, WLM becomes unable to sync the servers.

    Solution to Fix Errors 3219

    The best solution to fix this problem is to re-configure the email servers with Windows Live Mail. You can easily remove and re-configure the accounts by following the below steps:

    1. Open Windows Live Mail and go to Accounts.
    2. Click ‘+’ icon with @ sign.
    3. Fill in the credentials with the correct user name and password.
    4. Check the checkbox ‘Manually Configure Server Settings.’
    5. Select the server types under Incoming Server Information.
    6. In Server Address, type the server address and port number.
    7. Tick ‘Requires a secure connection SSL’ section
    8. Type server address under the Outgoing Server Information section, and type port number in the port type field
    9. Tick ‘Requires a secure connection SSL’ and ‘Requires Authentication,’ and then click Next
      You’re done! The account will be added to the left pane of Windows Live Mail.
  2. Error 0x8007007A While Sending Emails

    When you receive 0x8007007A error in Windows Live Mail or Windows 10 Mail app, it means that the app is unable to send emails. This error occurs when you try to send any media attachments from OneDrive. Though with SkyDrive, you can send images or albums, OneDrive doesn’t allow you to do that, and it causes this error.

    According to new updates in OneDrive, you won’t be able to send emails with attachments; the email will stay in your Outbox. However, there are a few simple solutions that you can use to fix this issue.

    Solution to Fix Error 0x8007007A

    There are different solutions to this problem, such as:

    1. Delete the message that is causing this error, and then try to send another message
    2. Remove and re-configure your Windows Live Mail account
    3. Send the pictures/images as attached files
    4. Uncheck ‘Create photo email from photo attachments
      Taking these solutions into consideration, you might be able to resolve this error.
  3. Windows Live Mail Not Working in Windows 10

    After the end of support for Windows 7, most users moved to Windows 10. But people using WLM on Windows 10, complained that they are unable to access their Live Mail account on it. One main reason behind it is that Microsoft doesn’t want users to use WLM anymore. Instead, they suggest their users to export Windows Live Mail emails to Outlook or Office 365, that’s why they developed Windows 10 according to the future requirements.

    Solution to Fix this issue

    After finding the issues behind WLM not supporting Windows 10, we did thorough research and performed some experiments to find the best solutions to fix this error.

    1. Try to run Windows Live Mail as Administrator in compatibility mode.
    2. Try to re-configure the Windows Live Mail account.
    3. Remove the existing WLM account and create a new one.
    4. Try reinstalling Windows Essentials 2012 on your Windows 10.
      Now, you may be able to run Windows Live Mail on Windows 10.
  4. Authentication Error 0x800CCC0B

    Many email service providers don’t require authentication for outgoing mails, but sometimes Windows Live Mail requires separate authentication for outgoing emails too.

    When you receive error code 0x800CCC0B, it indicates that your email service provider requires authentication for outgoing emails too. In Windows Live Mail, authentication can be enabled manually on an account-by-account basis.

    Solution to Fix 0x800CCC0B

    Fixing the authentication error in Windows Live Mail is pretty simple. To enable authentication, you need to follow the below steps:

    1. Open Windows Live Mail and click the Accounts tab.
    2. Select the email account on which you are receiving the authentication error, and then click Properties.
    3. The properties of the email account will be displayed. Now, click the Server tab and check the checkbox “My server requires authentication” under Outgoing Mail Server section, and then click OK.

      Doing so will enable the incoming and outgoing email authentication, and you won’t face the error again.

      Generally, the username and password of incoming mail are used by the email service provider for outgoing mails for authenticating emails. But, if it is not the case, continue with these steps:

    4. Click the Settings button.
    5. The Outgoing email server properties section will appear on the screen. Here, check the ‘Log on using’ option and provide the account name and password for outgoing mail (don’t forget to check the box Remember password.), and then click OK.

    After configuring the outgoing email settings, try to send an email and see if the error still exists or not.

  5. Some General Errors in Windows Live Mail

    These are many common errors that you may face in Windows Live Mail.

    Error Code

    Error Type


    0x800CCC00 IXP_E_LOAD_SICILY_FAILED Authentication did not load
    0x800CCC03 IXP_E_ALREADY_CONNECTED User already connected
    0x800CCC0A IXP_E_INCOMPLETE Message download incomplete
    0x800CCC11 IXP_E_INVALID_ADDRESS_LIST Mailing list not known on the server
    0x800CCC16 IXP_E_INVALID_ACCOUNT User account not recognized
    0x800CCC18 IXP_E_SICILY_LOGON_FAILED Logon attempt failed
    0x800CCC1A IXP_E_SECURE_CONNECT_FAILED Unable to connect by SSL
    0x800CCC79 Bad Server Response Relay not permitted
  6. End of Support for Windows Live Mail

    If you work with Windows Live Mail, then you must be aware of it that Microsoft ended support for WLM from June 30, 2016. Though most users are still using WLM with a little tweak, it will not last long, especially if you use Windows 10 or any upcoming version of Windows. But people always preferred to stay with WLM.

    However, WLM users will have to move to another email client, either now or after some time, because they won’t be able to use WLM continuously for a long time.

Deal with the End of WLM Support

To deal with the End of Support for WLM, there is no such solution available. You can continue using Windows Live Mail until it doesn’t stop working, or you can plan to move to another email client like Outlook. For instance, you can Import EML files to Outlook 2019, 2016, 2010 to make it accessible via Outlook. But, migrating EML to PST manually is not that simple, it requires the technical expertise of Windows Live Mail advanced features. What you can do is take help from a third-party solution like Kernel EML to PST, which helps to convert EML files to PST, and then access it via Outlook.

Download Software


Windows Live Mail is still widely used by many people because of its simplicity. But, numerous errors in WLM often make it challenging and tricky for users to use it. Here, we have covered some common errors faced by users in WLM and provided a unique solution for each error. We also have talked about an instant solution – Kernel EML to PST — for quick conversion of EML files to PST.

Complete Video to Know the Process of Windows Live Mail to Outlook Conversion