Read time: 7 minutes
Undoubtedly, Microsoft Outlook is one of the most prominent applications for email communication. But sometimes, you may find an error – “Outlook disconnected from Exchange Server” even when the system is online,and the server is available.
To check if Outlook is connected to the Exchange Server, look at the status bar at the bottom of the Outlook window. If it says “Connected to: Microsoft Exchange,” the connection is successful. If it shows “Trying to connect….,” there is a network problem. A disconnected status indicates that Outlook is not connected to the Exchange Server.
Furthermore, if you try to update or synchronize the mailbox manually, you may encounter Send/Receive error code 0x80040115.
There might be various reasons behind why Outlook is disconnected from Exchange server,and that’s why it is important to determine the actual cause to resolve it immediately.
The error “Outlook disconnected from Exchange Server” can be caused by various reasons that must be analyzed to determine why is Outlook disconnected from Exchange Server:
To resolve the error – Outlook disconnected from the Exchange Server, you can follow the below-listed solutions:
Before moving to the advanced solutions, you must try the primary solutions to resolve the specific error. First, check your system’s connectivity and the mail server’s status. Ensure that the system must be connected to the internet and the mailbox server is online. For the mail server, try to log into the Exchange Server via OWA (Online Web Access). If you succeed in logging in, it means that the server is online and working correctly. If not, contact the administrator.
Outlook includes a feature named ‘Work Offline,’ where users can use Outlook without interruptions of incoming mail. Basically, it disconnects Outlook from the Exchange Server so that you can’t get disturbed by the incoming mails. You may encounter Outlook disconnected from the Exchange Server error if this option is enabled in Outlook.
To check the status, click on the Send/Receive tab at the top of the Outlook window. If the displayed Work Offline button is grayed or shaded, it means that the option has been enabled. To re-establish the connection between Outlook and Exchange Server, disable the option by clicking the button.
The faulty and incompatible add-ins can also cause error, creating inconsistencies in the Outlook data file and damaging the OST file. To resolve the issue and ensure add-ins are not responsible for Outlook disconnection, the following steps need to be taken such as:
Sometimes, while accessing the on-premises exchange server mailbox, you may find that the security certificates have expired, preventing Outlook from connecting to the Exchange Server. So, you may experience Outlook disconnected from exchange Server error due to security certificate issues. To resolve this issue, you need to contact the administrator.
Creating a new Outlook profile for the Exchange Server significantly increases the chances of resolving the error. This action replaces any corrupt files in Outlook, effectively fixing the issue. To create a new profile in Outlook, you need to follow the below steps:
When all the above solutions fail to resolve the error, rebuilding your Outlook data file (OST) will always be reliable. To rebuild the OST file, you need to follow the below steps:
You can also try reinstalling Outlook to resolve Outlook disconnected from the Exchange Server issue. To do so, follow the below steps:
You can fix Outlook crashes with the Office repair tool. To fix the disconnected error, try using the Office repair tool if you haven’t been able to update Outlook. Here are the steps to follow.
Using SSL to connect the Microsoft Exchange Server can fix this prevailing error, follow these steps.
Sometimes, the above solutions may lead to data loss. In such cases, we recommend you to use third-party OST converters available in the market. Kernel for OST to PST Converter is an innovative tool capable of recovering permanently deleted Outlook mailbox items. It supports the OST files of all Exchange/Outlook versions. In addition, you can also migrate OST items to your Exchange or Office 365 mailbox.
In this blog, we discussed the possible causes of why is Outlook disconnected from Exchange Server and different solutions to resolve the issue. You can follow the above-discussed solutions to reconnect your Outlook to Exchange Server. From the listed solutions, creating a new Outlook profile and rebuilding Outlook Data File are the most capable solutions to resolve the error. But before practicing this, it is recommended to keep the backup of the OST file in a secure location to avoid data loss.
A- Yes, creating a new Outlook profile is often an effective solution for resolving the issue. This action replaces any corrupted or misconfigured settings in the profile, allowing for a fresh start and improved connectivity.
A- Yes, there is a potential threat of data loss while troubleshooting the issue. It is recommended to create a backup of your Outlook data before attempting any troubleshooting steps. Additionally, using a reliable Kernel for OST to PST converter can help you safely convert and recover data from OST files to avoid any data loss during the troubleshooting process.