How to Switch from Working Offline to Working Online in Outlook?

Siddharth Rawat
Siddharth Rawat | Updated On - December 13, 2022 |

Read time 5 minutes

Undoubtedly MS Outlook is a feature-rich desktop client capable of email management. Sending and receiving emails is an essential aspect of MS Outlook. This functionality can be hindered due to three prime reasons, such as an internet issue, an issue with the email account, or accidentally enabling Work Offline mode. There are some visual cues inbuilt in Outlook that can help you to know the current working status of Outlook. Here, we will discuss methods to disable Work Offline mode.

Instant Solution

Try automated tool Kernel for OST to PST Converter to repair and recover corrupted OST files during, switch from Working Offline to Working Online in Outlook

Stuck in Offline Mode?

I this section, we will perform manual steps that will help you to get out of Offline mode in Outlook. Following are the steps that can help you to get back to the Online mode:

  1. Launch Outlook desktop client.
  2. Go to Send/ Receive and choose Work Offline to reconnect.
  3. Work Offline


  1. If the Work Offline button has a shaded background, then it means that you are not connected to the internet.
  2. If Outlook is running, then check the Quick Launch Taskbar; if there is a cross on the Outlook icon, then it indicates that Outlook is Working Offline.
  3. Quick Launch Taskbar

  4. Another way to check the status is by looking at the status bar (bottom right of the interface).
  5. check the status

  6. If you are connected, then the status bar will display Connected status.
  7. Connected status

What if You are Offline?

There are various reasons why you’re offline or disconnected. Let us now explore some of the possible circumstances behind this.

  1. If you are connected, then there is a possibility that there is a problem with the mail server. To check this login to your account. Check whether you can Send/ Receive mails. If the email server isn’t working, then contact your admin.
  2. If you’re able to Send/ Receive emails, but getting disconnected frequently, then it implies that the system needs to be updated. Or there might be some problem with your account settings.
Still Unable to Connect?

Following are some of the tips and tricks that one can try to reconnect:

  • Reset the Work Offline Status: As mentioned earlier, on the Send/ Receive tab, choose Work Offline, and check your status.
  • Check for Updates: open any Office app and go to File > Account. Under the Product Information, click on Office Updates.
  • Office Updates

  • Create a New Profile: There is a possibility that there is a fault in your current Outlook profile; hence, we recommend creating a new profile. Go to File > Account Settings > Account Settings > Select the Profile that you want to remove and click on Remove.
  • Create a New Profile

  • To add an account, go to File > Add Account and follow the instructions.
  • add an account

Have your OST Files Gone Corrupt?

Sometimes, without even noticing, you continue to work in Offline mode. All of this Offline work is saved in the Offline Storage Table (OST) files, which can get corrupted due to various reasons. Hence it is required to retrieve any unsynchronized data. This can be achieved with the use of third-party OST Converter software such as Kernel for OST to PST converter tool. It is a feature-rich tool that can even convert orphaned OST files to PST while maintaining the data integrity.

OST to PST converter


We have looked at an easy fix to switch between Offline mode and Online mode. Additional fixes and methods are also presented to solve the Offline mode issue. Finally, a situation might arise when your offline work is not automatically synchronized with the server due to OST file corruption. To avert this issue, we highly recommend Kernel for OST to PST converter tool.

Kernel for OST to PST