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Windows is among the most popular and trusted Operating Systems used by many users around the world. Windows also comes with multiple applications like Windows Media Player, which is again a very popular media player platform. But even Windows Media Player may also not respond or face errors.

Similarly, there is an error 0xc0000005 faced by users. Depending on the version of your Windows OS, the error message may occur like this:

The application was unable to start correctly (0xc0000005). Click OK to close the application
The application failed to initialize properly (0xc0000005). Click OK to terminate the application“.

Why this may happen to you?

Let’s discuss the reasons why this error may occur to you. By knowing the exact cause, you can always avoid the error in the future.

  • Virus and malware attack
  • Outdated or problematic Windows Media Player
  • Latest update you might have opted
  • Recently installed add-ins
  • KB4013429 update
  • Corrupt Comppkgsup.dll file
How to Fix Windows Media Player error 0xc0000005?

There are different approaches to get rid of this Windows Media Player error 0xc0000005, depending on the reason why it happened.

  • Scan with an antivirus: The first and foremost step you should be taking after facing this error is to scan your system with a reliable antivirus. This may eliminate the issues and bring your system and player back to normal.
  • Uninstall Windows Media Player and install it again: In this approach you must be trying to uninstall the Windows media Player and install it again. Doing this will eliminate any sort of bugs or problems with Windows Media Player. This will also provide you with the updated version of Windows Media Player. For this, you need to go to the Control Panel, and in the Program category, uninstall the program. Once uninstalled, you need to install the Windows Media Player again and check if the problem persists.
  • Restore the system: As we know that the error 0xc0000005 might be occurring due to the newly installed updates or add-ins. So, to restore the system, we will undo the recently done changes. If those updates or add-ins were the reason for the error, then this will solve your issue.

    Note: Doing this will also remove the KB4013429 update, if you have done it recently, as the KB4013429 update may also lead to this error. If you just want to remove the KB4013429 update, then you can try removing its update separately. For this, you will need to open Windows Settings (Win + I) and uninstall KB4013429 update from the Security and Update category.

  • Try SFC command: As we discussed that this error may arise due to the corrupt Comppkgsup.dll file, and hence we are going to fix this issue using System File Checker (SFC).
    1. In the Windows’ search box, type command and a Command Prompt option will show up.
    2. Once the Command Prompt appears, make a right click and select Run as administrator.
    3. Run as administrator

    4. Allow permissions and as this will open the Command Administrator window.
    5. In there, type sfc /scannow and press Enter.
    6. sfc /scannow

Once done, you will need to restart the system and check if the problem still exists.

What If You Encounter Corruption With a Video File?

If you ever face corruption issues in a video file, or somehow you ended up with a damaged or broken video file, then we recommend you using Kernel Video Repair to fix those video files. This tool can fix video files of many popular formats like MP4, MOV, MPEG, MJPEG, MTS, M4V, MKV, AVI, AVCHD, WEBM, ASF, WMV, FLV, DIVX, 3G2, TS, 3GP, and F4V. Also, this tool supports all versions of Windows OS.


In this blog, we discussed how to fix Windows Media Player error 0xc0000005. Users may face this error due to a lot of reasons and we tried to discuss a few known ones. After discussing the reasons for the error we discussed the solutions for the error. We tried to explain all the measures taken to fix this error. Finally, we suggested the tool to fix any sort of corruption issues with your video file. Hope this blog helped you!

Kernel Video Repair