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Summary: Windows Media Player error 0xc0000005 can disrupt your media playback on Windows. Possible causes include viruses, outdated software, or recent updates. Solutions involve antivirus scans, reinstalling the player, restoring system changes, and using System File Checker (SFC). For video file corruption, Kernel Video Repair is recommended.

Windows stands as one of the world’s most widely embraced and reliable operating systems, cherished by a multitude of global users. Within its expansive toolkit, Windows boasts an array of applications, with Windows Media Player emerging as a particularly beloved media platform. Nonetheless, even this venerable software is not immune to the occasional unresponsiveness or error.

Various methods can be employed to resolve the Windows Media Player error 0xc0000005, contingent upon the underlying cause of its occurrence.

The application was unable to start correctly (0xc0000005). Click OK to close the application
The application failed to initialize properly (0xc0000005). Click OK to terminate the application“.

Why this may happen to you?

Let’s discuss the reasons why this error may occur to you. By knowing the exact cause, you can always avoid the error in the future.

  • Virus and malware attack
  • Outdated or problematic Windows Media Player
  • Latest update you might have opted
  • Recently installed add-ins
  • KB4013429 update
  • Corrupt Comppkgsup.dll file
How to Fix Windows Media Player error 0xc0000005?

There are different approaches to get rid of this Windows Media Player error 0xc0000005, depending on the reason why it happened.

  • Scan with an antivirus: The first and foremost step you should be taking after facing this error is to scan your system with a reliable antivirus. This may eliminate the issues and bring your system and player back to normal.
  • Uninstall Windows Media Player and install it again: In this method, you should attempt to reinstall Windows Media Player as a troubleshooting step. This action can help resolve any potential glitches or issues associated with the application and ensure that you have the latest version. To perform this task, navigate to the Control Panel, access the Program section, and proceed with uninstalling Windows Media Player. After the uninstallation is complete, reinstall Windows Media Player and assess whether the problem still exists.
  • Restore the system: As you may be aware, the 0xc0000005 error could arise from recent updates or newly installed add-ins. To rectify this issue and restore system stability, we recommend reversing the most recent changes made. If the error is indeed attributed to these updates or add-ins, this action should resolve your problem.

    Note: Please be aware that by following this process, the KB4013429 update may also be removed if you recently installed it. If your sole intention is to uninstall the KB4013429 update, you can opt for a separate removal procedure. To do this, access Windows Settings by pressing Win + I and navigate to the Security and Update category to uninstall the KB4013429 update.

  • Try SFC command: As we discussed that this error may arise due to the corrupt Comppkgsup.dll file, and hence we are going to fix this issue using System File Checker (SFC).
    1. In the Windows’ search box, type command and a Command Prompt option will show up.
    2. Once the Command Prompt appears, make a right click and select Run as administrator.
    3. Run as administrator

    4. Allow permissions and as this will open the Command Administrator window.
    5. In there, type sfc /scannow and press Enter.
    6. sfc /scannow

Once done, you will need to restart the system and check if the problem still exists.

What If You Encounter Corruption With a Video File?

If you encounter corruption problems with a video file or find yourself with a video file that is damaged or broken, we suggest using Kernel Video Repair to resolve these issues. This software is capable of repairing video files in a wide range of popular formats, including MP4, MOV, MPEG, MJPEG, MTS, M4V, MKV, AVI, AVCHD, WEBM, ASF, WMV, FLV, DIVX, 3G2, TS, 3GP, and F4V. Additionally, Kernel Video Repair is compatible with all versions of the Windows operating system.


In this blog post, we delved into resolving the Windows Media Player error 0xc0000005. This error can manifest for various reasons, and we aimed to shed light on some common causes. After dissecting the underlying triggers of this issue, we explored potential remedies to rectify it. We provided comprehensive explanations for each troubleshooting step. To conclude, we recommended a specialized tool capable of addressing video file corruption issues. We trust that this blog post has been of assistance to you!

Kernel Video Repair