Some Simple Fixes for ‘Video is Not Playing on OneDrive’

Himanshu Goyal
Himanshu Goyal linkedin | Updated On - March 23, 2023 |

Read time 11 minutes

Q. Why is the OneDrive site is not playing the shared video?

I am using OneDrive for cloud storage since an extended period and recently my cousin shared a video with me. But this video is not playing in the OneDrive site. it is showing the error that ‘Sorry, there was a problem loading the video.’ The size of the video is 800 MB.

OneDrive is one of the best cloud storage platforms offered by Microsoft. It allows you to store images, documents, songs, as well as videos. Moreover, you can even play videos in OneDrive, which means you don’t have to save the shared videos to your hard drive to play them.

Despite having such functionalities and advantages, many users have complained about OneDrive video is not playing properly. If you’re also among those users, then here is some useful information that can help you fix “Videos not playing over OneDrive” Or “The video couldn’t be played. Make sure you’re connected to a Wi-Fi or mobile network.

Reasons for Video Not Playing on OneDrive Issue

Here are the common reasons for Video not playing on OneDrive.

  • There is a problem with the Internet connection.
  • Cookies and cache cause playback problems.
  • There is a problem with the format of the video.
  • Audio and video drivers on the computer are outdated.
  • OneDrive or outdated browsers are unable to view the video.
  • PC lacks the graphics cards and processors necessary to play 4K UHD content.
  • OneDrive does not allow videos to be played due to DRM protection.
  • It can’t be played by your computer or network due to the high-quality video.

With this article, we will help you with the reasons for the occurrence of such an issue and the easy troubleshooting methods for it.

Methods to Fix OneDrive Videos not Playing

The reasons behind videos not playing in OneDrive are very common like it could be due to an unsupported file format, poor internet connection, or absence of supported codecs in the media player.

Well, whatever the reason behind videos not playing in OneDrive, you can use the below methods to play your videos without any interruption after performing primary checks like for strong internet connection, latest updates sound, and video drivers, compatible processor, graphic card, playing on a different media player, etc.
After getting a deep insight into the reasons and issues that arise when the OneDrive media player does not play the videos, we will discuss the most appropriate solutions.

Method 1: Change the Video Format to a Supported Format

OneDrive allows you to upload and store all the video formats, but it doesn’t support every video format for playback. For example, it supports most of the video formats for playback like MP4, WMV, M4A, M4V, WMA, AVI, MOV, SMI, M4A, ADTS, ASF, and 3GP, AAC, and MP3 with MP4 are most widely used. Thus, you should check the format of your video and convert it to one of the following file formats to play it with OneDrive.

In our opinion, we would recommend you convert your video to MP4 file format, as that is one of the most accessible and easy to convert file formats.

Method 2: Remove DRM

OneDrive doesn’t play videos that are protected with DRM (Digital Rights Management) keys. So, check whether your video file is protected with it or not, and if it is protected, then you need to remove the DRM protection.

To check DRM protection on your files, follow the below steps:

  1. Open the video folder in File Explorer.
  2. Right-click on the specific video and select Properties.
  3. select Properties

  4. Click the Details tab on the Properties window.
  5. Details tab

  6. Now, scroll down to the protected category. If the video is protected with any keys, then its status will be Yes.
  7. protected category

To remove the DRM protection, you can use the third-party software, and then play your video within OneDrive.

Method 3: Check the Internet Connection

To fix the Video is Not Playing on OneDrive issue, you need to check your internet connection. To troubleshoot your internet connection, you need to follow the steps below.
For Windows:

  1. In the Search field, type up Settings and tap on it.
  2. Search field

  3. Click on Network & Internet and open the Status tab to check your network status.
  4. network status

  5. In case, the problem exists with your network, click on the tab Network Troubleshooter to fix the issue.
  6. Network Troubleshooter

For Mac:

  1. Navigate to System Preferences.
  2. System Preferences

  3. Tap on the option Network Adapter to check your network status.
  4. A window displays three options namely Connected, Not Configured & Not Connected. With these options, you can look out for internet issues on your Mac.
  5. internet issues

Method 3: Clear Cache & Cookies

Playback issues with OneDrive videos can sometimes be caused by cache and cookies, or by certain browser extensions or add-ons. Although cookies and cache make it easier to access websites and load applications, they may also cause video playback issues.

  1. Launch Google Chrome and tap on the three dots appearing on the top-right corner of your screen.
  2. Expand the option, More Tools.
  3. More Tools

  4. Now tap on Clear browsing data.
  5. Clear browsing data

  6. From the tab Basic, choose the Time Range “All Time.”
  7. choose the Time Range

  8. Checkmark the options Cookies and other site data and Cached images and files.
  9. choose the Time Range

  10. Checkmark the options Cookies and other site data and Cached images and files.
  11. Cached images and files

  12. Lastly, click on Clear Data.

Note: Furthermore, you can play videos in incognito mode or private mode so that your browser does not save any browsing information, cookies, or website data.

Method 4: Update your Browser & OneDrive

Videos may not play on outdated browsers and apps. Thus, you should ensure that you are using an updated browser and app.

  1. Launch Google Chrome and tap on the three dots appearing on the top-right corner of your screen. Tap on the Help menu.
  2. Launch Google Chrome

  3. Click on the option About Google Chrome.
  4. Click on the option

  5. Chrome will now check for the latest updates. In case an updated version exists, you need to install the latest version.
  6. install the latest version

  7. At last, you have to exit the Chrome browser and launch again.
Use a Different Media Player

It’s possible that the media player you’re using doesn’t have the needed codec. If you cannot play the video, try playing it with another player or installing a codec pack. The codec pack provides codecs for a number of video formats, enabling your videos to be played by all popular media players like Win amp, Cloud Media Player, VLC, Windows Media Player, etc.

Method 6: Repair Corrupt Videos with a Video Repair tool

If the above methods are unable to fix your problem, then the only solution left is using third-party software.

When it comes to choosing a video repair software, there is no better choice than the product – a useful utility that is designed to repair almost every video format. It has been rated one of the best video repair software by many software reviews sites because of its functionality and smooth repairing process. Also, the user interface is very friendly. To know more about it, let’s examine the working process of this software.

  1. Run the tool and from the home screen, click the “+” icon to upload the corrupt video file.Run the Tool
  2. Choose your corrupt video files and click OK.Choose corrupt video files
  3. To start the repair process, click Repair Files option.start the repair process
  4. Browse a safe folder location.Browse a safe folder location
  5. At the Repairing Process window, you can see the successful result of repair process. Click Close.Check result of repair process
  6. And that’s how you can quickly repair a corrupt video file with this utility.


Using OneDrive is one of the best ways to store and secure your data over the cloud. But, when users are unable to play back shared videos, they doubt the functionality of OneDrive. Well, we cannot get everything in one place, so there are other ways to repair and play your videos in OneDrive. Here, we have covered the possible methods to repair corrupt videos that are not playable on OneDrive along with the final automated repair solution “Kernel Video Repair” as your perfect solution.

Kernel Video Repair