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Summary: Suppose you’ve a video stored on OneDrive, and when you try playing it, you encounter an error. You’ll start thinking that something is probably wrong with your OneDrive. This guide will help you understand the reasons causing this issue and how you can resolve the issue “video is not playing on OneDrive”. The manual methods and a professional solution, Kernel Video Repair tool, will surely help you fix this error.

OneDrive is one of the best cloud storage platforms offered by Microsoft. It allows you to store images, documents, songs, as well as videos. Moreover, you can even play videos in OneDrive, which means you don’t have to save the shared videos to your hard drive to play them.

Despite having such functionalities and advantages, many users have complained about videos not playing properly in OneDrive. If you’re also among those users, then here is some useful information that can help you fix “Videos not playing over OneDrive” Or “The video couldn’t be played. Make sure you’re connected to a Wi-Fi or mobile network.

Reasons for video not playing on OneDrive issue

You’ve uploaded a video on OneDrive and due to some unknown issue, it is now giving troubles. What can be the underlying cause of the error? Here are the common reasons that might be behind Video not playing on OneDrive.

  • There is a problem with the Internet connection.
  • Cookies and cache cause playback problems.
  • There is a problem with the format of the video.
  • Audio and video drivers on the computer are outdated.
  • OneDrive or outdated browsers are unable to view the video.
  • PC lacks the graphics cards and processors necessary to play 4K UHD content.
  • OneDrive does not allow videos to be played due to DRM protection.
  • Your computer or network can’t play it due to the high-quality video.
Methods to fix OneDrive videos not playing

The reasons behind videos not playing in OneDrive are very common like it could be due to an unsupported file format, poor internet connection, or absence of supported codecs in the media player.

Well, whatever the reason behind videos not playing in OneDrive, you can use the below methods to play your videos without any interruption after performing primary checks like a strong internet connection, the latest updates of sound, and video drivers, compatible processor, graphic card, etc.

Method 1: Change the video format to a supported format

OneDrive allows you to upload and store videos in all formats, but it doesn’t necessarily support every video format for playback. For example, it supports most of the video formats for playback like MP4, WMV, M4A, M4V, WMA, AVI, MOV, SMI, M4A, ADTS, ASF, and 3GP, AAC, MP3 and MP4 being most widely used. Thus, you should check the format of your video and convert it to any supported file format to play it on OneDrive.

We would recommend you convert your video to MP4, as it is one of the most accessible and easy to convert file formats.

Method 2: Remove DRM

OneDrive doesn’t play videos protected with DRM (Digital Rights Management) keys. So, check whether your video file has DRM protection implemented or not, and if it is protected, first remove the DRM protection.

To check DRM protection on your files, follow the below steps:

  1. Open the video folder in File Explorer.
  2. Right-click on the video and select Properties.
  3. select Properties

  4. Click the Details tab on the Properties window.
  5. Details tab

  6. Now, scroll down to the protected category. If the video is protected with any keys, then its status will be Yes.
  7. protected category

    To remove the DRM protection, you can use the third-party software, and then play your video within OneDrive or download the video without DRM key.

    Method 3: Check the internet connection

    To fix the video is not playing on OneDrive issue, you need to check your internet connection. To troubleshoot your internet connection, follow the steps below.
    For Windows:

    1. In the Search field, type Settings and tap on it.
    2. Search field

    3. Click on Network & Internet and open the Status tab to check your network status.
    4. network status

    5. In case, the problem exists with your network, click on the tab Network Troubleshooter to fix the issue.
    6. Network Troubleshooter

    For Mac:

    1. Navigate to System Preferences.
    2. System Preferences

    3. Tap on the Network and then network adapter to check your network status.
    4. A window displays three options namely Connected, Not Configured & Not Connected. With these options, you can look out for internet issues on your Mac.
    5. internet issues

    Method 4: Clear cache & cookies

    Playback issues with OneDrive videos can sometimes be caused by cache and cookies, or by certain browser extensions or add-ons. Although cookies and cache make it easier to access websites and load applications, they may also cause video playback issues.

    1. Launch Google Chrome and tap on the three dots appearing on the top-right corner of your screen.
    2. Expand the option, More Tools.
    3. More Tools

    4. Now tap on Clear browsing data.
    5. Clear browsing data

    6. From the Basic tab, choose the Time range as “All Time.”
    7. choose the Time Range

    8. Checkmark the options Cookies and other site data and Cached images and files.
    9. Cached images and files

    10. Lastly, click on Clear Data.

    Note: Furthermore, you can play videos in incognito mode or private mode so that your browser does not save any browsing information, cookies, or website data.

    Method 5: Update your browser & OneDrive

    Videos may not play on outdated browsers and apps. Thus, you should ensure that you are using an updated browser and app.

    1. Launch Google Chrome and tap on the three dots appearing on the top-right corner of your screen. Tap on the Help menu.
    2. Launch Google Chrome

    3. Click on the option About Google Chrome.
    4. Click on the option

    5. Chrome will now check for the latest updates. In case an updated version is available, install the latest version.

      install the latest version

    6. At last, exit the Chrome browser and launch it again.

    Method 6: Use a different media player

    It’s possible that the media player you’re using doesn’t have the needed codec or there may be some unsupported codec error. If you cannot play the video, try playing it with another player or installing a codec pack. The codec pack provides codecs for a number of video formats, enabling your videos to be played by all popular media players like Win amp, Cloud Media Player, VLC, Windows Media Player, etc.

    Method 7: Repair corrupt videos with a Video Repair tool

    Manual methods described above are very much efficient, but there can be situations when none of these works. The only reliable solution in such case will be a third-party video repair software. When it comes to choosing a video repair software, there is no better choice than Kernel Video Repair tool, a useful utility designed to repair almost every video format.

    • Repairs damaged, corrupt, and inaccessible videos
    • Repair videos from approximately all camera brands
    • Do not make any modifications in the data quality and its integrity
    • Allows repairing multiple videos at once
    • Recover lost or deleted images from all drives

    It has been rated one of the best video repair software by many software reviews sites because of its functionality and smooth repairing process. Also, the user interface is very friendly.


    OneDrive is one of the best ways to store and secure your data over the cloud. But, when users are unable to play back shared videos, they start doubting the functionality of OneDrive. Here, we’ve shared some proven methods to fix video is not playing on OneDrive issue. If manual methods don’t work for you, try using Kernel Video Repair and then play your video again.

Kernel Video Repair
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