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I am using OneDrive for cloud storage since an extended period and recently my cousin shared a video with me. But this video is not playing in the OneDrive site. it is showing the error that ‘Sorry, there was a problem loading the video.’ The size of the video is 800 MB.
OneDrive is one of the best cloud storage platforms offered by Microsoft. It allows you to store images, documents, songs, as well as videos. Moreover, you can even play videos in OneDrive, which means you don’t have to save the shared videos to your hard drive to play them.
Despite having such functionalities and advantages, many users have complained about OneDrive video is not playing properly. If you’re also among those users, then here is some useful information that can help you fix “Videos not playing over OneDrive” Or “The video couldn’t be played. Make sure you’re connected to a Wi-Fi or mobile network.“
Here are the common reasons for Video not playing on OneDrive.
With this article, we will help you with the reasons for the occurrence of such an issue and the easy troubleshooting methods for it.
The reasons behind videos not playing in OneDrive are very common like it could be due to an unsupported file format, poor internet connection, or absence of supported codecs in the media player.
Well, whatever the reason behind videos not playing in OneDrive, you can use the below methods to play your videos without any interruption after performing primary checks like for strong internet connection, latest updates sound, and video drivers, compatible processor, graphic card, playing on a different media player, etc.
After getting a deep insight into the reasons and issues that arise when the OneDrive media player does not play the videos, we will discuss the most appropriate solutions.
OneDrive allows you to upload and store all the video formats, but it doesn’t support every video format for playback. For example, it supports most of the video formats for playback like MP4, WMV, M4A, M4V, WMA, AVI, MOV, SMI, M4A, ADTS, ASF, and 3GP, AAC, and MP3 with MP4 are most widely used. Thus, you should check the format of your video and convert it to one of the following file formats to play it with OneDrive.
In our opinion, we would recommend you convert your video to MP4 file format, as that is one of the most accessible and easy to convert file formats.
OneDrive doesn’t play videos that are protected with DRM (Digital Rights Management) keys. So, check whether your video file is protected with it or not, and if it is protected, then you need to remove the DRM protection.
To check DRM protection on your files, follow the below steps:
To remove the DRM protection, you can use the third-party software, and then play your video within OneDrive.
To fix the Video is Not Playing on OneDrive issue, you need to check your internet connection. To troubleshoot your internet connection, you need to follow the steps below.
Playback issues with OneDrive videos can sometimes be caused by cache and cookies, or by certain browser extensions or add-ons. Although cookies and cache make it easier to access websites and load applications, they may also cause video playback issues.
Note: Furthermore, you can play videos in incognito mode or private mode so that your browser does not save any browsing information, cookies, or website data.
Videos may not play on outdated browsers and apps. Thus, you should ensure that you are using an updated browser and app.
It’s possible that the media player you’re using doesn’t have the needed codec. If you cannot play the video, try playing it with another player or installing a codec pack. The codec pack provides codecs for a number of video formats, enabling your videos to be played by all popular media players like Win amp, Cloud Media Player, VLC, Windows Media Player, etc.
If the above methods are unable to fix your problem, then the only solution left is using third-party software.
When it comes to choosing a video repair software, there is no better choice than the product – a useful utility that is designed to repair almost every video format. It has been rated one of the best video repair software by many software reviews sites because of its functionality and smooth repairing process. Also, the user interface is very friendly. To know more about it, let’s examine the working process of this software.
And that’s how you can quickly repair a corrupt video file with this utility.
Using OneDrive is one of the best ways to store and secure your data over the cloud. But, when users are unable to play back shared videos, they doubt the functionality of OneDrive. Well, we cannot get everything in one place, so there are other ways to repair and play your videos in OneDrive. Here, we have covered the possible methods to repair corrupt videos that are not playable on OneDrive along with the final automated repair solution “Kernel Video Repair” as your perfect solution.
I had issue with my video file that was not playing . I tried all methods as mentioned above in the post, but bad luck that not worked then the support team conveyed me to try demo version of the tool and my video played for few second , because trial version doesn’t allow to view full video. After that I bought it and was able to see my full video after. Thanks for the product and also also thanks for the Support Team.
Before using this software, I have tried many methods. I downloaded and installed the product, finally it worked. Thanks!
Amazing product, you do not need any technical expertise to operate the software.
Thank you for providing such an informative post, it helped me to repair video file. Superb!
Most useful, thank you.