Three Simple Fixes for ‘Video is Not Playing on OneDrive’

Himanshu Goyal
Himanshu Goyal | Updated On - 28 May 2021 |

Read time 5 min

OneDrive is one of the best cloud storage platforms offered by Microsoft. It allows you to store images, documents, songs, as well as videos. Moreover, you can even play videos in OneDrive, which means you don’t have to save the shared videos to your hard drive to play them.

Despite having such functionalities and advantages, many users have complained about videos not playing properly in OneDrive. If you’re also among those users, then here is some useful information that can help you fix “Videos not playing over OneDrive” Or “The video couldn’t be played. Make sure you’re connected to a Wi-Fi or mobile network.

Methods to fix OneDrive videos not Playing

The reasons behind videos not playing in OneDrive are very common like it could be due to an unsupported file format, poor internet connection, or absence of supported codecs in the media player.

Well, whatever the reason behind videos not playing in OneDrive, you can use the below methods to play your videos without any interruption after performing primary checks like for strong internet connection, latest updates sound, and video drivers, compatible processor, graphic card, playing on a different media player, etc.

Method 1: Change the video format to a supported format

OneDrive allows you to upload and store all the video formats, but it doesn’t support every video format for playback. For example, it supports most of the video formats for playback like MP4, WMV, M4A, M4V, WMA, AVI, MOV, SMI, M4A, ADTS, ASF, and 3GP, AAC, and MP3 with MP4 most widely used. Thus, you should check the format of your video and convert it to one of the following file formats to play it with OneDrive.

In our opinion, we would recommend you convert your video to MP4 file format, as that is one of the most accessible and easy to convert file formats.

Method 2: Remove DRM

OneDrive doesn’t play videos that are protected with DRM (Digital Rights Management) keys. So, check whether your video file is protected with it or not, and if it is protected, then remove the DRM protection.

To check DRM protection on your files, follow the below steps:

  1. Open the video folder in File Explorer.
  2. Right-click on the specific video and select Properties.
  3. Click the Details tab on the Properties window.
  4. Now, scroll down to the protected category. If the video is protected with any keys, then its status will be Yes.

To remove the DRM protection, you can use the third-party software, and then play your video within OneDrive.

Method 3: Fix corrupt videos with Kernel Video Repair

If the above methods are unable to fix your problem, then the only solution left is using third-party software.

When it comes to choosing a video repair software, there is no better choice than Kernel Video Repair – a useful utility that is designed to repair almost every video format. It has been rated one of the best video repair tools by many software reviews sites because of its functionality and smooth repairing process. Also, the user interface is very friendly. To know more about it, let’s examine the working process of this software.

  1. Run the tool and from the home screen, click the “+” icon to upload the corrupt video file.Run Kernel Video Repair Tool
  2. Choose your corrupt video files and click OK.Choose corrupt video files
  3. To start the repair process, click Repair Files option.start the repair process
  4. Browse a safe folder location.Browse a safe folder location
  5. At the Repairing Process window, you can see the successful result of repair process. Click Close.Check result of repair process
  6. And that’s how you can quickly repair a corrupt video file with Kernel Video Repair utility.


Using OneDrive is one of the best ways to store and secure your data over the cloud. But, when users are unable to playback shared videos, they doubt the functionality of OneDrive. Well, we cannot get everything at one place, so there are other ways to repair and play your videos in OneDrive. Here, we have covered the possible methods to repair corrupt videos that are not playable on OneDrive along with the final automated repair solution as the perfect video repair solution.