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I am using OneDrive for cloud storage since an extended period and recently my cousin shared a video with me. But this video is not playing in the OneDrive site. it is showing the error that ‘Sorry, there was a problem loading the video.’ The size of the video is 800 MB.
OneDrive stands as a top-tier cloud storage solution from Microsoft, facilitating the storage of images, documents, music, and videos. Notably, it provides the capability to directly play videos within the platform, eliminating the need to download shared videos to your local storage for playback.
Despite its various features and benefits, numerous users have voiced concerns regarding the suboptimal playback performance of videos on OneDrive. If you find yourself facing this issue, this informative guide offers valuable insights to resolve problems such as “Videos not playing on OneDrive” or encountering the message “The video couldn’t be played. Ensure your connection to a Wi-Fi or mobile network is stable.”
Here are the common reasons for Video not playing on OneDrive.
In this article, we aim to provide insights into the factors contributing to this problem and offer straightforward troubleshooting solutions.
Methods to Fix OneDrive Videos not Playing
Common reasons for videos not playing in OneDrive include unsupported file formats, a weak internet connection, or the lack of compatible codecs in the media player.
No matter the cause of videos not functioning correctly in OneDrive, you can employ the following approaches to ensure uninterrupted video playback. Before proceeding, make sure you’ve already conducted initial checks, such as verifying a stable internet connection, updating your sound and video drivers, ensuring compatibility with your processor and graphics card, and attempting playback on an alternate media player.
Having gained a comprehensive understanding of the underlying reasons and challenges associated with the OneDrive media player’s inability to play videos, we will now delve into the most suitable solutions.
Method 1: Change the Video Format to a Supported Format
OneDrive provides the capability to upload and save video files in various formats; however, it’s important to note that not all video formats are supported for playback. It does offer playback support for several common video formats, including but not limited to MP4, WMV, M4A, M4V, WMA, AVI, MOV, SMI, M4A, ADTS, ASF, and 3GP, with MP4 being among the most widely utilized. Consequently, it is advisable to verify the format of your video and, if necessary, convert it into one of the aforementioned file formats in order to enable playback on OneDrive.
In our opinion, we would recommend you convert your video to MP4 file format, as that is one of the most accessible and easy to convert file formats.
Method 2: Remove DRM
OneDrive does not support the playback of videos encrypted with DRM (Digital Rights Management) keys. Therefore, please verify whether your video file has DRM protection applied. If it is protected, you will need to remove the DRM protection before attempting to play the video on OneDrive.
To check DRM protection on your files, follow the below steps:
To remove the DRM protection, you can use the third-party software, and then play your video within OneDrive.
Method 3: Check the Internet Connection
To fix the Video is Not Playing on OneDrive issue, you need to check your internet connection. To troubleshoot your internet connection, you need to follow the steps below.
OneDrive video playback problems can occasionally stem from cache and cookies, as well as specific browser extensions or add-ons. While cache and cookies facilitate website access and application loading, they can also be culprits behind video playback disruptions.
Note: Furthermore, you can play videos in incognito mode or private mode so that your browser does not save any browsing information, cookies, or website data.
Method 4: Update your Browser & OneDrive
Videos may not play on outdated browsers and apps. Thus, you should ensure that you are using an updated browser and app.
Use a Different Media Player
It’s conceivable that the media player in use may lack the required codec. If video playback proves problematic, consider employing an alternative player or installing a codec package. This codec package includes support for various video formats, ensuring compatibility with widely-used media players such as Winamp, Cloud Media Player, VLC, Windows Media Player, and more.
Method 6: Repair Corrupt Videos with a Video Repair tool
If the above methods are unable to fix your problem, then the only solution left is using third-party software.
When selecting video repair software, the optimal choice is undoubtedly this product, a highly effective utility crafted to rectify a wide range of video formats. Numerous software review platforms have acclaimed it as the best video repair software citing its exceptional functionality and seamless repair procedures. Furthermore, its user interface boasts remarkable user-friendliness. To gain a deeper understanding of its operation, let’s delve into the software’s working process.
And that’s how you can quickly repair a corrupt video file with this utility.
Utilizing OneDrive represents an excellent approach to cloud-based data storage and security. Nonetheless, when individuals encounter difficulties playing shared videos, it can lead to doubts regarding OneDrive’s functionality. It’s important to recognize that not every feature can be consolidated into a single platform. Therefore, alternative methods are available to address and play videos that have become corrupted and are no longer playable on OneDrive. In this article, we explore potential techniques for repairing such videos, culminating in the recommendation of “Kernel Video Repair” as the ultimate automated solution for