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Read time 10 minutes

Summary:TikTok, a popular Android app, faces video playback issues for various reasons. This guide offers solutions, including network troubleshooting, server error fixes, login problems, camera app crashes, app version compatibility, cache clearance, and video file repairs using the software. These steps aim to resolve TikTok video playback problems.

TikTok (formerly known as musical.ly) has gained global fame and widespread popularity in the Google Play Store due to its distinctive features and innovative approach, making it one of the most renowned Android applications globally.

Regardless of your activity within the app, whether you’re recording a video or viewing one made by others, there is a chance that the video may not play, and no specific reason can be pinpointed as to why the TikTok video isn’t functioning.

Note: The steps given are for Android Oreo and Android Pie (for other versions, steps may vary).

Network Problem

Connectivity is a crucial factor to consider in two scenarios: streaming media within an Android app and uploading a recorded video. An unreliable Internet connection can lead to various complications in both situations.

Instant Solution

Try an instant solution Kernel Video Repair to fix TikTok videos not playing errors and corruption issues.

Look for Connectivity issues and Fix Them:

  • Reset ISP APN settings
    1. Click on the Settings icon.
    2. Tap on Network & Internet option.
    3. Tap on Mobile Network.
    4. Now, tap on the Advanced options to expand.
    5. Select Access Point Names.
    6. Click on three dots (top right) and select Reset to Default.
  • Go back to the home screen and turn on the Mobile Network and try to Play the TikTok Video.

  • Reset Whole Network Settings
    If resetting the APN setting did not work for you then, try resetting whole Network settings; follow the given steps below.

    1. Open Settings.
    2. Scroll the page up and tap on System.
    3. Tap to expand Advanced options.
    4. Tap on Reset Options.
    5. Select Reset Wi-Fi, mobile & Bluetooth.
    6. At the bottom of the screen, select the SIM Card.
    7. Click Reset Settings.
    8. Enter Device Pin to authenticate Full System Network Reset.

    Now, restart your Android smartphone, open TikTok app, and confirm that the videos are now playing.

    Server Error

    When you generate content within the TikTok application, it is stored on the app’s servers. The application retrieves all content from databases hosted on these servers. Consequently, a Server Error can also serve as a significant factor in the event that the video fails to play when you attempt to access it by tapping on it.

    The initial solution to this issue involves ensuring a robust internet connection on the user’s end and ensuring that they are using the most up-to-date version of the application.

    Additionally, please make certain that you’ve authorized the utilization of Background Data. Should you have previously declined this permission, follow the steps below to enable it.

    1. Open Settings.
    2. Tap on Apps & Notifications.
    3. Expand See All Apps option.
    4. Scroll through apps until you see TikTok app, tap on the app name once it appears.
    5. Tap on Data Usage.
    6. Turn on Background Data.

    Background data enables the TikTok app to maintain information synchronization in the background. If this option remains inactive or if permission is denied, attempting to multitask while using the application may result in an incomplete upload of content (videos). In this scenario, you may encounter a Server Error message.

    Log in or Sign in Problem

    Practically all Android apps available on the Google Play Store necessitate users to register an account. This enables the app to link user data, including uploaded videos, liked videos, followers, and more, to their account.

    Users have the option to log in using their Facebook or Google accounts, or they can enter their Email ID and create a custom password. If login attempts fail, the app restricts access to content specific to the user.

    To fix login or Sign in Problems, you can do the below suggested methods:

    • Reset Log in Password
      If you have forgotten your TikTok account password, you can reset it by clicking on the Forgot Password option, available in the app’s login screen (app account section).
    • Clear Google Play Services App Data
      If your account was created with Google native log in then, perform the steps given:

      1. Open Settings.
      2. Tap on Apps & Notifications.
      3. Expand See All Apps option.
      4. Tap on three dots – top right and tap on Show System.
      5. Scroll through the apps until Google Services Framework appears and tap on it.
      6. Tap on Force Stop, tap Ok.
      7. Now tap on Storage and clear App Data.

    Now, you can try to log in, and hopefully, the login will be successful in this trial.

    Camera Can Not Open

    When attempting to capture a video using the TikTok Android application, it invokes the device’s Camera to access its hardware and perform various camera-related tasks. However, on occasion, you may encounter an error message indicating that the Camera App has experienced a crash.

    Old system camera app version, old system OS build, conflicts with old camera app files can be the reason behind this problem you are facing.

    To counter old system camera app and old system OS issue, we suggest that you check for the latest system update available, as most OEMs deliver the latest system Builds including the native system apps for the best user experience.
    To check for a system update, perform the steps below.

    1. Open Settings.
    2. Scroll up and tap on System.
    3. Now, tap on System Updates.
    4. The Fota Service will now look for the latest OS build available.
    5. When you are notified of a System Update, tap on it to download the update package.
    6. To counter the Camera App Crashed problem, clear system camera app data.

    1. Open App Drawer.
    2. Tap & hold on the system camera app and select App Settings.
    3. Tap on the Force Stop button.
    4. Tap on Storage, and now tap on Clear Data.
    5. Tap Ok.

    TikTok App Crashing

    The internet hosts numerous third-party websites where earlier app versions are available. Users with older devices unable to support the latest Android version face compatibility issues when attempting to run newer apps built with advanced APIs. For instance, trying to run an app designed for Android Pie on a Lollipop device will result in it not functioning properly. However, these earlier app versions remain functional on older devices.

    However, using an outdated TikTok app may result in frequent crashes caused by compatibility issues. In such cases, it is advisable to uninstall the app and obtain the official TikTok version from the Google PlayStore. Many companies offer a lite version of their applications specifically designed for low-end or older devices, ensuring a smoother user experience.

    TikTok video playback interruptions due to crashes can also stem from conflicts between the device’s cached system files, whether old or new. To resolve this issue, you can clear or wipe the cache partition by following the steps outlined below.

    1. Press & hold Power button and tap on Restart.
    2. Now Press & hold Volume Down + Power button to enter in device recovery mode.
      Note: For most Android Smartphones, the hardware key combination remains the same as above, but for your unique device, it might be slightly different.
    3. Release the hardware keys once the device OEM logo appears on-screen.
    4. Now select Wipe Cache Partition.
      Note: To navigate, use volume keys, and to select an option, use the power button.
    5. Select Yes.
    6. Now, select Reboot System.

    After clearing the Cache Partition from recovery, the TikTok app on your system will no longer experience crashes, as it effectively eliminates old system cache files.

    Repair the Video Files

    By utilizing third-party services, you have the capability to download TikTok videos and store them for offline viewing, providing you with unrestricted access. This functionality is available on both your mobile device and computer.

    However, there is a chance that the TikTok video stored locally could become corrupted or inaccessible for a variety of reasons, including incompatible video file formats on a PC or smartphone, the presence of malicious content, issues with the Android operating system, unsupported TikTok video file formats, and various other factors.

    In such situations, we suggest that you download and install Kernel Video Repair software. It is a robust solution for all Video issues. Here is how the tool works.

    1. Launch the tool and click on the Add “+” button to navigate to the folder containing the corrupt videos.Download and install tool
    2. Select the videos and click Open.Select the videos and click Open
    3. Once the files are added to the interface, click Repair Files button.
    4. Note: In case your videos are severely corrupt, the tool may ask for a reference file to analyze the structure. The reference file you add should be of the same file format and should be from the same device

      Once the files are added, click Repair Files button

    5. Provide a destination path to save the recovered videos and click OK.Provide a destination path to save the recovered videos
    6. Wait until the process gets completed. The repair process may take a while depending on the number of files you have added. Meanwhile you can use the Stop button to terminate the repair process.Wait until the process gets completed
    7. All your recovered videos are successfully saved to the specified location. Click on the Save Report to CSV button to download a CSV containing the report of your repair process.Save Report to CSV
    8. Double-click the CSV file and view the data on a spreadsheet.view the data on a spreadsheet.


    By following the recommended approaches outlined previously, you can effortlessly resolve the problem of TikTok Video not playing. Additionally, you’ll gain insight into addressing the 5 common video errors leveraging specialized software to rectify these issues. Discover why it stands out as one of the premier MP4 repair utilities. Beyond that, various video-related challenges can be effectively addressed through video conversion. Have you ever considered converting videos? If not, consider experimenting with one of the 5 best free video converter tools in 2020.

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