Fix Mac Outlook 2016, 2011 Not Downloading Attachments Issue

Sahil Verma
Sahil Verma | Published On - 13 Jan 2022 |

Read time 4 minutes

Microsoft Office Suite includes Outlook as an email client. Outlook has been designed to function as a personal information manager – you can manage emails, contacts, calendars, lists, and documents easily. The email, calendar, contacts, groups, and scheduling functions of Outlook make sharing information easy. Additionally, Outlook offers forms, public folders, and ore to help you share information.

Moreover, it can run on Windows and Mac operating systems; but it uses different file formats to save data in them. Windows Outlook stores email messages as PST files, whereas Mac Outlook stores messages as OLM files. Generally, the purpose of an email application is to send and receive emails. However, if attachments cannot be downloaded, it creates a significant problem as it hinders online communication.

For your assistance, we will provide you with possible reasons behind the Mac Outlook 2016/ 2011 not downloading attachments issue and the quick troubleshooting methods to resolve this problem.

Reasons for the Outlook Not Downloading Attachments Error

There are several reasons behind the Mac Outlook Not Downloading Attachments issue. They are:

  • This issue can occur when your Outlook version is outdated.
  • Compatibility issues in Mac Outlook.
  • The file format is not supported.

After knowing the reasons behind this major issue, we will walk through the solutions below.

Solutions to Fix Mac Outlook 2016/2011 Not Downloading Attachments Issue

Before going through the solutions, it is advisable to sign out of your Outlook account once and then log in again. Check if the issue still prevails. In case the attachments still can’t be downloaded. Go through the solutions below.

Solution 1: Clear Cache on Mac

At times, there can be sync issues between your Outlook account and the mail server. So, to fix such an issue and end the Mac Outlook 2016/2011 not downloading attachments issue, empty cache on your Mac. The steps to do so are here below.

  1. From the navigation pane, open the right-click menu of your account.
  2. Tap on the option Properties and then, go to the option Empty Cache.
  3. Right-click on the specified folder with email attachment not downloading error.
  4. Lastly, tap on the option Synchronize Now.

Solution 2: Update Outlook

It is very important for you to keep an updated Outlook version. To check for the latest updates, you need to go through the steps below.

  1. Open Mac Outlook on your system.
  2. Now, navigate to the option Help.
  3. Choose the option Check for Updates.
  4. In case an update is available, you need to follow the screen instructions and upgrade your Outlook to its latest version.

Note: You can also put Outlook on the Auto Update option, and this will automatically update your Outlook version once the latest updates are available.

In case, the above solutions still cannot resolve your problem then, the problem exists with your OLM file. It means you need to export Mac Outlook OLM file to a compatible format like the PST file for Windows Outlook. To export the OLM File to the PST file, there exists an ultimate advanced tool that easily fixes your ongoing OLM file issues. It is the Kernel for OLM to PST tool.

This tool helps to convert OLM to PST for accessing Outlook for Mac emails, calendar, & contacts in Windows Outlook. Thus it helps in retrieving corrupted OLM files with all the metadata and properties intact. It provides detailed File Analysis Reports and supports bulk migration of OLM files to Outlook PST files. Also, this advanced tool supports all versions of MS Outlook, Outlook for Windows & Mac. All in all, it ensures complete conversion without any data loss with multiple saving options like DBX, PST, MSG, EML, MBOX, TXT, HTML, etc.

Closing Notes

Our article outlines the top solutions to fix the Mac Outlook 2016/2011 not downloading attachments issue. We hope our solutions will assist you in troubleshooting this error. And it is advisable to go for a conversion tool like Kernel for OLM to PST Converter tool. This tool guarantees 100% resolution to such OLM files issues by converting them to Outlook PST files.