Chats Disappear in Microsoft Teams – How to Fix?

Aftab Alam
Aftab Alam | Published On - 25 Aug 2021 |

Read time 4 min

Microsoft Teams facilitate provides a secure communication medium in business environments so that employees can chat with each other conveniently. The chat activity is done through threaded messages where two or more employees communicate with each other.

The administrator can add multiple users, and they can send and receive messages in the same thread. Each message will have the name of the sender and a timestamp.

The user can add emojis, links, and GIFs to the messages to make them more entertaining. Microsoft makes sure that each message remains available in the chat hierarchy until the sender deliberately deletes a message.

But, recently, one of my colleagues told us that he is not seeing messages sent by him. He is a member of several groups, but he does not see his messages in groups he had created.

“I had created multiple teams in Microsoft Teams application. In various channels, I had chatted with different users. Since last week, all of my conversations are gone. Other users can see my chats in their applications, but I cannot see them. I can see some chats that others had created. I do not see the channels that I had created.”

If the same scenario has happened to you, you can use some workarounds to recover your disappeared chats.

  1. Check if chats are present on Microsoft Teams web
    Usually, the problem mentioned above is occurring in the Microsoft Teams desktop application. So, the user should check if the disappeared chats are present in the web version of Teams. You should log in to your Office 365 account and open the Teams application. If the chats are present there, you need to log out of your application and sign in again.
  2. Delete the cache
    Perhaps the application cannot download your messages due to huge cache data. It may be slowing your application, so you should delete it and then restart the application.

    • Sign out of the application and go to AppData/Microsoft/teams/cache.
    • Delete all the cache files and restart Microsoft Teams.
  3. Use the Content search
    The content search is the quick search facility where you can search all the contents of a team. You can look for messages, files, and members, etc.
    You can type the text in the search bar.
    It will search for the messages and find them.
  4. Migrate the Teams
    In the earlier mentioned problems, the user noted that the chats appear in other teams but that was not created by him. So, if you migrate the team to another one, then the problem may be solved. Kernel Microsoft Teams Migration software can help you in migrating an entire team along with all your chats. It will migrate chats in Microsoft Teams with all its properties like text, sender name, recipient name, timestamp, etc. The administrator can add all the teams created for official purposes and migrate them to different accounts’ teams in the software. It will help you in accessing the messages again.

What is migrated using Kernel Microsoft Teams Migration tool?

The software can migrate each aspect of a Microsoft Team-

Chats – All the components of chats like text, timestamp, stickers, GIFs, links, history, message settings, delivery options, attachments files, SharePoint files, emojis, comments, calendar tab, activity tab, organization tab, etc. will be migrated.

Channels – Private channel chats, settings, posts, mentions, files, etc., will be migrated.

Teams – Team owner, members, settings, calendar, apps, groups, folders, subfolders, chats, etc., will be migrated.

Planner – notes, project plans, user assignments, titles, applied labels, plan buckets, progress, etc., will be migrated.

Apps – All the added apps like Wiki, Polly, Ideas, etc., will be migrated.

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Conclusion

The disappearance of chats from a team can affect the entire conversation. Suppose you have applied all the manual methods to recover the messages, and they did not bring valuable results. In that case, you should use professional migration software to migrate the teams to a different account. It can remove some syncing-related problems with your account and make the chats available again.

Kernel Microsoft Teams Migration software is a powerful migrator that selects multiple teams and migrates them together. There is a helpful mapping feature to map the source and destination. After completing the migration, it provides a summary that the user can save in the CSV format.