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Q. What is the problem with my media file while loading?

Anyone else have this problem while trying to play a video? It claimed error loading media file could not be played. I have attempted to play a number of different anime, but they all provide the same message.

This blog aims to assist you in resolving the issue encountered with the message “Error loading media: File could not be played,” This error commonly arises when a user attempts to view or play online videos on a self-hosted website.

Error loading media: File could not be played

Encountering this error can be frustrating, as it disrupts the user’s video-watching experience. In today’s digital age, millions of users rely on online videos for various purposes, such as entertainment, education, research, business, and work. Unfortunately, there are occasions when videos become unplayable due to errors like “Error loading media: File could not be played.”

As a result, we will explore potential solutions to help you overcome this situation and get your videos playing smoothly again.

Do It Yourself Solutions

These are some manual ways which can help you play your videos again without facing the error.

  1. Play video in Incognito Mode
  2. Work with your Browser
    • Update the Browser
    • Clear Cache, Cookies, History
    • Disable Browser Extensions
    • Reset the settings
  3. Turn Off Hardware Acceleration
  1. Play the video in Incognito Mode
  2. Why?

    By playing video in Incognito mode, users can get all extensions disabled.


    Right-click the browser icon and select New incognito window option from the list. Then visit or paste the URL of the video which you want to play.

    New incognito window

  3. Work with your Browser
    • Update the Browser


      The outdated version might not have the updated features to play the video media file online.


      For example, in Chrome web browser, click the 3 dots (vertical) and go to Help>About Google Chrome>Update Google Chrome. If the update is available, continue the process.

    • Clear Cache, Cookies, History


      With the continuous piling up of cache data, cookies and browser history in a web browser directory, it can face issues like non-playing of video files online.


      Click on 3 vertical dots in Chrome and select More Tools option. Then click on Clear browsing data option. Then on the Basic section, select all three options Browsing history, Cookies and other site data, and Cached images and files and click on Clear data button.

      Clear browsing data

    • Disable Browser Extensions


      Some browser extensions or add-ins interfere with the working of a web browser and results in errors like “Error loading media; File could not be played.”


      In your web browser, go to More tools>Extensions. Select the extension or add-in and select the Remove option. Perform the same for other suspected extensions.

      Select the extension or add-in

    • Reset the Settings


      Some unsuitable browser settings can cause the video file error.


      Go to Settings option on your web browser, click on Advanced option. Then click on Reset and clean up option and then click on option Restore settings to their original defaults.

      Restore settings to their original default

  4. Turn off Hardware Acceleration
  5. Why?

    Hardware acceleration involves tasks which sometimes get mishandled and affects the functioning of the browser.


    In your Chrome Browser, go to Settings>Advanced. Click on the System option on the left panel and toggle off the switch against Use Hardware Acceleration when available.

All the above manual solutions are helpful to all to fix this error.

What to do If Video Files are Corrupt?

Retrieve and set up the cutting-edge Kernel Video Repair utility to rectify any video file corruption or errors occurring within your system’s storage devices. This Video Repair tool adeptly restores broken or impaired video files while preserving their original content and attributes, thereby rendering them playable once more. Explore the subsequent sections to gain insight into the tool’s functionality and discover its comprehensive feature set.

How Kernel Video Repair Solution Repairs Corrupted/Broken Video Files?

  • Run the Kernel Video Repair tool.
  • Click on Add icon.
  • Video Repair Software

  • Now, browse and add the video files from the system. Click Open to add it. You can add multiple video files of different file formats together.
  • browse and add the video files

  • You’ll notice the inclusion of files in the interface. In cases involving corrupted video files, it’s necessary to navigate and include compatible, intact reference files with the same format and structure using the Add Reference File feature. After completing this step, proceed to select the Repair Files option.
  • Add Reference File & lick on the Repair Files button

  • Now, add a saving location on your system. You can create a new folder using the Make New Folder option and save files to it. Click OK.
  • add a saving location on your system.

  • The repair of video files is in progress now. You can view it live.
  • repair of video files is in progress

  • Soon, the files get repaired with the Success status. You can save this repair report to CSV file format using Save report to CSV option.
  • Save report to CSV

  • Click Close to exit the tool.

The Kernel Video Repair tool offers a straightforward repair process, as demonstrated earlier. Importantly, it preserves the original resolution, properties, and format of the video files being repaired. This tool is highly effective in addressing issues such as videos playing in slow motion and various other video-related problems.


Many DIY solutions are explained in this blog which can be performed to fix errors where online videos are not playing. For a scenario where these solutions don’t help, one best Video Repair solution is also described in detail.

Kernel Video Repair