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This blog helps you fix the problem “Error loading media: File could not be played,” which generally occurs when a user tries to watch or play videos online on a website (self-hosted).

Error loading media: File could not be played

The error is annoying as the user gets stuck on a video. Today millions of users watch videos online for different purposes like entertainment, study, research, business, work, etc. But sometimes due to errors like “Error loading media: File could not be played”, the video cannot be played.

Therefore, let us see what all solutions can be helpful to overcome this situation and make videos play again.

Do it yourself solutions

These are some manual ways which can help you play your videos again without facing the error.

  1. Play video in Incognito Mode
  2. Work with your Browser
    • Update the Browser
    • Clear Cache, Cookies, History
    • Disable Browser Extensions
    • Reset the settings
  3. Turn Off Hardware Acceleration
  1. Play the video in Incognito Mode
  2. Why?

    By playing video in Incognito mode, users can get all extensions disabled.


    Right-click the browser icon and select New incognito window option from the list. Then visit or paste the URL of the video which you want to play.

    New incognito window

  3. Work with your Browser
    • Update the Browser Why?

      The outdated version might not have the updated features to play the video media file online.


      For example, in Chrome web browser, click the 3 dots (vertical) and go to Help>About Google Chrome>Update Google Chrome. If the update is available, continue the process.

    • Clear Cache, Cookies, History Why?

      With the continuous piling up of cache data, cookies and browser history in a web browser directory, it can face issues like non-playing of video files online.


      Click on 3 vertical dots in Chrome and select More Tools option. Then click on Clear browsing data option. Then on the Basic section, select all three options Browsing history, Cookies and other site data, and Cached images and files and click on Clear data button.

      Clear browsing data

    • Disable Browser Extensions Why?

      Some browser extensions or add-ins interfere with the working of a web browser and results in errors like “Error loading media; File could not be played.”


      In your web browser, go to More tools>Extensions. Select the extension or add-in and select the Remove option. Perform the same for other suspected extensions.

      Select the extension or add-in

    • Reset the Settings Why?

      Some unsuitable browser settings can cause the video file error.


      Go to Settings option on your web browser, click on Advanced option. Then click on Reset and clean up option and then click on option Restore settings to their original defaults.

      Restore settings to their original default

  4. Turn off Hardware Acceleration
  5. Why?

    Hardware acceleration involves tasks which sometimes get mishandled and affects the functioning of the browser.


    In your Chrome Browser, go to Settings>Advanced. Click on the System option on the left panel and toggle off the switch against Use Hardware Acceleration when available.

All the above manual solutions are helpful to all to fix this error.

What to do if video files are corrupt?

The video files which are not playing after downloading to the system might be corrupted. This corruption in video files sometimes damages the video file structure completely and make it unplayable forever. But there is no need to worry. We suggest you an expert Video repair solution to deal with this.

Download and install the most advanced Kernel Video Repair tool to fix all corruption and errors related to video files on your system drives. This Video Repair solution repairs broken and damaged video files retaining the original file content and properties, making it playable again. See the following steps to know how this tool works and what all features are included in it.

How Kernel Video Repair Solution Repairs Corrupted/Broken Video Files?

  • Run the Kernel Video Repair tool.
  • Click on Add icon.
  • Video Repair Software

  • Now, browse and add the video files from the system. Click Open to add it. You can add multiple video files of different file formats together.
  • browse and add the video files

  • You can see that the files are added. For some corrupted video files, you need to browse and add healthy reference files of the same format and structure using the Add Reference File option. Once it is done, click on the Repair Files option.
  • Add Reference File & lick on the Repair Files button

  • Now, add a saving location on your system. You can create a new folder using the Make New Folder option and save files to it. Click OK.
  • add a saving location on your system.

  • The repair of video files is in progress now. You can view it live.
  • repair of video files is in progress

  • Soon, the files get repaired with the Success status. You can save this repair report to CSV file format using Save report to CSV option.
  • Save report to CSV

  • Click Close to exit the tool.

The repair process with the Kernel Video Repair tool is quite simple as just seen and it does not modify the original resolution, properties, or format of the video files under repair. The tool is effective in resolving videos playing in slow motion and more other such problems.


Many DIY solutions are explained in this blog which can be performed to fix errors where online videos are not playing. For a scenario where these solutions don’t help, one best Video Repair solution is also described in detail.

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