Estimated reading time: 11 minutes
By providing excellent features and incredible functionalities, Microsoft 365 has gained a remarkable position in the market as a collaboration and productivity platform. This cloud Office 365 platform is extremely secure for data too. It helps users store and edit enterprise-level data and allows them to share and collaborate with others via advanced collaboration tools and applications, irrespective of their geographical locations.
Microsoft 365 has always inspired businesses to move to the cloud since its launch in 2011. Though it provides multiple subscription plans, affordable pricing, and a set of applications that allow users to communicate and collaborate, Microsoft 365 still lacks at some points. There are some common problems that many Microsoft 365 users often face while using it.
In this article, we will highlight some of the common issues and their solutions that are often encountered by users in Microsoft 365.
Sometimes if users are unable to sign in to Microsoft 365 portal, there could be two reasons behind this problem – either the password is wrong, or the service that handles log-ins is not supportive. Don’t worry! This error can be fixed easily.
As most of you might know, Microsoft 365 Home and Personal license rely on your Microsoft account. So, your Microsoft 365 ID and password must match with your Microsoft 3655 account. Make sure you are typing the correct credentials for your account.
If the problem persists, then click the Can’t access your account link on the Microsoft 3655 log-in portal. The password reset guide will help you how to verify and change your password.
First, let us explain what Microsoft 365 synchronization problem is. When you open any of the Microsoft 365 applications like Word, Excel, or PowerPoint, recently added files must appear in every application whenever you open them, but if that doesn’t happen, then there are synchronization problems with Microsoft 365.
Well, it’s infrequent with desktop version, mobile users often face this problem a lot. In such cases, you should close the app immediately and re-open it. However, if the problem still occurs, it means the file has never synchronized with OneDrive, which means your system is not connected properly to the Internet. So, check your Internet connection, and then check for files.
When we take a service or plan, we expect a hundred percent technical support from the vendor. But, with Microsoft 365, users don’t get the support that they want. We don’t mean that Microsoft doesn’t provide any assistance, but it doesn’t facilitate any support system to deal with every support request. So, if you have a query related to Microsoft 365, then you’ll have to wait for some days to get an efficient solution.
The only other solution that you can use is to take help from an external IT support service provider or use a third-party tool to fix your issues.
High bandwidth demand for Microsoft 365 often becomes the most challenging thing for users. While working online with Microsoft 365, users need sufficient bandwidth to keep the workflow maintained, especially while managing a lot of files in OneDrive. One way to get out of this situation is by contacting your internet provider and asking for higher bandwidth plans.
Most of you know Microsoft 365 as a 100% cloud-based platform, but some apps of Microsoft 365 are not available in the cloud, like MS Access and Publisher. Now, it is up to your bandwidth, which type of Office apps you use – desktop or cloud. Because businesses with lower bandwidth will end up using the desktop version of Office apps.
While all other issues could be resolved quickly, performing the migration to Microsoft 365 is one of the worst nightmares for users. While migrating to or from Microsoft 365, users face a lot of difficulties, such as:
With these obstacles, it is almost impossible for non-technical users to perform the migration in Microsoft 365.
When any user attempts to activate Microsoft Office via Microsoft 365, he may receive an error like when the activation fails – “We are unable to connect right now. Please check your network and try again later.” Or “Sorry, we can’t connect to your account. Please try again later.”
Solution – Try the following solutions to troubleshoot the aforementioned error.
Solution – Before running Microsoft Teams in the Safari browser, you can try unselecting the Prevent cross-site tracking setting from the browser Preferences>Privacy section. But ensure to again select this setting for other browsings after your work on Teams is completed.
Solution – Check for all network connections, Check Microsoft 365 update channels from File>Office Account>About Outlook.
Solution: Disable add-ins and run Microsoft 365 applications without them and run it in safe mode as suggested.
Solution: Perform workarounds like checking internet connectivity, resetting browser (IE) settings, repairing Office online, disabling two-step verification for the account, and running Microsoft Support and Recovery Assistant
Solution: Use the Microsoft Office Uninstall wizard to remove the currently installed Office completely and then re-install Office.
Solution: Run respective diagnostics in Microsoft 365 Admin Center for the specific SharePoint Online and OneDrive issues.
Solution: If failed move requests due to which the error has occurred are affecting management tasks, connect to Exchange Online PowerShell and remove the request running this command – Remove-MoveRequest -Identity IdentityOfFailedRequest. Now, run the command again to enable or disable an archive mailbox for the user.
Solution: Ensure to enable archive mailbox before starting mailbox migration to Microsoft 365, and reconnect on-premises archive mailbox within 30 days of disconnection.
Solution: To fix the problem, update root certificates by running the Windows update on the Exchange hybrid server, and the run the Hybrid Configuration Wizard again.
Solution: Pause or stop the running migration batch, remove duplicate items manually, or delete the migrated mailbox entirely and try to migrate it again. Also, you can disable the MRM Retention Policy before starting the migration batch.
Solution: Check the correct working of the Inbound mail flow via the Microsoft Remote Connectivity Analyzer tool (perform Inbound SMTP email test under Office 365 tab>Internet Email Tests).
Solution: After enabling multi-factor authentication for the account, you have to use the app password to connect to Skype for Business and if you have selected the option saying, “Allow users to create app passwords to sign in to non-browser applications”, then you can create a separate app password also.
Solution: Try solutions such as signing out the Microsoft 365 account, and signing in again, closing and launching browsers again, signing out of all Microsoft online services, clearing web browser cache and cookies, etc.
Solution: Check for missing messages on Outlook on the web, run Microsoft Support and Recovery Assistant tool, check Microsoft 365 service health, and use the inbuilt message trace tool in Microsoft 365.
Solution: Check the default Autodiscover URL, use Microsoft 365 Support and Recovery Assistant tool to run an automatic check for the issue, update the Outlook application to the latest version, test the working of Exchange Autodiscover via Microsoft Remote Connectivity Analyzer.
Solution: Perform online repair on the installed Microsoft 365 program.
Solution: To the Discovery Management Role group in Exchange Online, add the View-only Recipients Role.
Solution: Use this command to review for each affected mailbox folder statistics and duplicate items analysis –
If you are an administrator and member of User MRM Management or SSA Records Management and the Recoverable Items Folder size is more than 30GB, then execute this command.
Solution: Fix this problem by resetting the MIME types related to the default Outlook Web App policy to its default values. For this, first, connect to Exchange Online using Remote PowerShell and then run the following cmdlets one after another.
Solution: First, to check whether objects are recipients or soft-deleted users, execute these commands.
Once the user is identified, utilize the Exchange GUID as the target mailbox while mapping with the CSV file.
Solution: Ensure that mailboxes are created for everyone in the cloud platform, for those who hold the email in the domain before changing the MX record when you add a custom domain to your Microsoft 365 account.
Solution: Try restoring Documents Library from the Recycle Bin and if failed, create a “Documents” list on your Team Site.
Solution: Check for the correct assigned Exchange Online license, check whether the Exchange ActiveSync of the account is enabled, and try resetting the password for the account also.
Solution: If folders or messages are missing on the Outlook on the Web but available on the WorkSpace webmail, restore deleted items from the Deleted Items folder, and if folders or messages are missing from both Outlook on the Web, and Workspace WebMail, contact for official help.
Solution: Check that the user is assigned the Audit Logs Role in the Exchange Online. By default, global admins in Microsoft 365 are members of the Organization Management role group to which the Audit Logs role is assigned by default but the user needs to check this permission to fix the issue.
Solution: To check the status of the archive, use ArchiveDatabase and ArchiveGuid properties using the following command.
Similar issues can arise during Office 365 migrations too. The best solution to these problems is either taking help from an expert who knows how to deal with Microsoft 365 migration, or using third-party tools like Kernel Office 365 Migration (https://www.nucleustechnologies.com/office-365-migration/), Kernel Migrator for SharePoint (https://www.nucleustechnologies.com/sharepoint-migration/), Kernel IMAP to Office 365 (https://www.nucleustechnologies.com/imap-to-office-365/), etc. for a smooth and seamless migration.
No doubt, Office 365 is a beneficial platform for organizations, but users may face some problems while using it. Therefore, it is necessary to understand the common issues with Office 365 and how they can be solved. In this article, we tried to highlight the most common problems faced by Office 365 users and recommended some reliable professional solutions for them.