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“I migrated my on-premises mailbox data to Microsoft 365 using the hybrid method. In Exchange Online, I created a shared mailbox and gave full permission to my account. But I cannot see this shared mailbox in Outlook on my PC.”- An Exchange Online User.
In recent years, the migration from the on-premises Exchange environment to Office 365 or cloud environment has become a trend, and many organizations are migrating their data completely to the Cloud. Generally, the transfer is quite smooth, and no significant hurdles interrupt the process and stop it. After the post-migration tasks, Office 365 data will be accessible in MS Outlook. But sometimes, it happens that the end-user cannot view the data in the local Outlook application.
Shared Mailboxes are a great way to give multiple users access to the same mailbox. However, sometimes Shared Mailboxes are not visible in Outlook. This can be caused by several different factors. One possibility is that the Shared Mailbox has not been properly configured. Another possibility is that the user does not have sufficient permissions to access the Shared Mailbox. If you are facing difficulty accessing a Shared Mailbox, contact your administrator to ensure that the Shared Mailbox is properly configured, and the user has the correct permissions. With minimum troubleshooting, you can view your Shared Mailbox in Outlook.
Usually, the Shared mailbox should come up instantly in the user’s Outlook profile. But if it is not showing, user may get an error message – ‘The folder you selected is not available.’
In such a case, you can manually add the mailbox to the account. To perform the same, you must follow the below steps –
After completing the process, you will be able to see the Shared mailbox in your Outlook profile.
If the profile does not show even after manually adding it, then you should go for troubleshooting the Outlook and see its results.
You can resolve the specific issue if you generate and analyze Outlook logs by following the below steps:
Now, you can find and resolve the specific error by analyzing the logs, which helps you access shared mailboxes.
If the above methods don’t work, MS Outlook allows users to add the shared mailbox manually. To perform this, you must follow the below steps:
The corrupt or damaged email profile may also be the reason behind the interrupted access to shared mailboxes. You can recreate a new outlook profile to resolve the specific issue in this situation. To perform the same, you must follow the below steps:
If the issue still exists, you must contact the administrator to fix the issue properly.
Automapping is a feature in Office 365 that automatically maps the shared mailbox to your Outlook account. But Outlook stores all the data in the OST file. Therefore, the data from the shared mailbox increases the data and can grow more than the optimal size of 50 GB. If the OST file size increases, it may start giving problems and stop taking data from the shared mailbox. Hence, it is better to disable automapping and add the shared mailbox as a separate profile.
Here is the complete process to disable the automapping in Office 365.
It will ask you to input your Office 365 credentials. Input them and click OK.
The command will remove the access rights of the information shared mailbox to the user Michael.
The AutoMapping parameter will disable the automatic mapping.
Simple manual approaches to fix the issue exist, but not everyone can perform them. In addition, these methods also have some limitations. These limitations are outlined below.
After using all these methods, you should be able to see your shared mailbox content in Outlook. Once you can see your shared mailbox in Outlook, you can access and use it to send and receive messages. But, if you do not see the shared mailbox, it is possible that the shared mailbox migration failed for some reason. Then you should use a professional migrator tool to complete the migration process efficiently.
This tool is an efficient and reliable software to migrate from on-premises Exchange, PST, and public folder servers to Office 365. The Kernel tool has various features which make it an attractive choice for migrating to Office 365.
Consequently, this utility is feature-rich software, making it a good choice for migrating to Office 365.
Are you having difficulty locating your Office 365 Shared Mailbox in Outlook? It can be a common issue for users who have transitioned to the new Office 365 platform. This article provides some troubleshooting steps to help you locate and access your Shared Mailbox. Finally, if all else fails, you can try the above-mentioned tool.
Kernel Office 365 Migration is a unique migrator tool that specializes in the migration between Exchange and Office 365 or vice-e-versa. It provides an option to migrate Office 365 shared mailbox to Office 365 group. You can also apply appropriate filters to the shared mailbox to migrate its content selectively to Office 365.