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Summary: Users of Office 365 can easily recover accidentally deleted emails by configuring their account with Outlook for Windows. Deleted emails can often be found in the Deleted Items folder and moved to other folders. However, if emails are permanently deleted, they can still be recovered from the Recoverable Items folder. The article provides step-by-step instructions and highlights the importance of regular backups, suggesting the use of Kernel Office 365 Backup & Restore tool for data security.

Numerous Office 365 users opt for Outlook on Windows to access their mailboxes conveniently, offering the added benefit of simplified email recovery. Accidental email deletions are a common occurrence among Office 365 users, but those who have configured their accounts with the Outlook Windows app can easily retrieve these deleted emails.

To locate deleted emails, access your Outlook’s “Deleted Items” or “Trash” folder. Then, simply search for the deleted emails, right-click on the ones you wish to recover, and choose “Move > Other Folder.”

Unfortunately, it’s essential to note that you cannot recover deleted emails or folders using this method if they are permanently deleted. However, we will outline the process for recovering permanently deleted emails from your Office 365 mailbox below.

Recovering Permanently Deleted Items from Office 365

If you can’t locate deleted emails in the Deleted Items folder, you’ll need to recover them from the Recoverable Items folder. Typically hidden in the latest Outlook versions, this folder is where emails go when deleted from the Deleted Folder.

So, you can recover permanently deleted emails from the Recoverable Items by following the below steps:

  1. Open MS Outlook on your desktop and go to the mailbox folder list, and then select Deleted Items.
    Note: If the Deleted Items folder is not available in your Outlook, then your Outlook doesn’t support recovering permanently deleted items.
  2. Now, go to the Home tab and click Recover Deleted Items from Server.
    click Recover Deleted Items from Server
  3. From here, select the item or items that you want to recover and click Restore selected items, and then click OK.
    Restore selected items
  4. After that, the recovered items will be moved to the Deleted Items folder. From there, you can easily move it to the specific folder.

Almost every user can follow these steps to recover deleted items from the Office 365 account configured with MS Outlook.

By employing these methods, you can also recover deleted public folder data from Office 365. However, it’s crucial to be aware of some essential considerations when recovering Office 365 deleted emails.

Things to Know While Recovering Office 365 Deleted Emails
  • If you’re looking for specific items in the Recover Deleted Items window, then click the Subject, Deleted On, or From to sort items according to your requirements.
    sort items according to your requirements
  • The items in Recoverable Items folder like contacts, tasks, calendar items, etc. – all are represented by the same envelope icon.
    Recoverable Items folder
  • If you want to locate a contact, then sort by Subject column (as it is blank for contacts)
  • If you want to find calendar appointment, then sort by From column
  • To recover multiple items at once, press CTRL on your keyboard, and then select the specific items.
  • If you don’t find any deleted item in the Recoverable Items folder, it means the specified limit of storing deleted items is over. In that case, you can ask your admin if they can recover the deleted items. The admin defines how long the deleted items will stay in the Recoverable Items folder.

But, if your admin is unable to recover the deleted items, then they cannot be retrieved as the deleted items have been permanently removed from your mailbox. So, what will you do in such scenarios? When users are unable to recover permanently deleted items from Office 365 mailboxes, they can take help from backup, if they have any. That is why many Office 365 administrators and users keep regular backups for Office 365 data.

How to Backup Office 365 Data Easily and Restore it When Required?

Kernel Office 365 Backup & Restore tool is specially designed to backup and restore Office 365 mailbox data, including deleted items.

It has advanced features for exporting archive/shared mailboxes and public folders to PST file, backing up data selectively based on date, time, item type, etc. Also, it works with both on-premises/hosted and online Exchange.
Kernel Office 365 Backup & Restore tool

This software is suitable for both end users and administrators. Its user-friendly interface ensures that anyone can easily utilize this utility to backup Office 365 mailbox data. Furthermore, once you’ve backed up deleted items, you can effortlessly restore them to your account using the same software.


Recovering deleted items, especially those permanently deleted, from an Office 365 mailbox can be a challenging task. This underscores the importance of regular backups for Office 365 data. It’s crucial to ensure you have a reliable backup method in place to safeguard your Office 365 data effectively.