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Microsoft’s Outlook has been entrusted by so many users on a big scale, over the years, because of a wide variety of advanced features that comes handy for daily communications. Outlook is simple enough for a person to understand how to use it. This standalone application is interactive and has been accepted by millions of users worldwide.
For businesses, responding to emails or customer queries is crucial for both growth & positive response. But handling a mailbox with thousands of emails or more than a single person can deal with, the task becomes intense and requires high attention. The person has to take a couple of things under consideration while addressing to all the emails, for example; if the right information is given to the customer, non-public information shouldn’t be sent under pressure mistakenly, etc.
In such a situation, distributing the load would allow the email responder to concentrate better, and to achieve this goal. So, allowing other Outlook users to have access to the specific Outlook mailbox would come in handy.
In this article, we’ll guide you through how you can administer an Outlook mailbox and allow another user(s) to manage the emails for you.
For multiple users to administer a single Outlook account, it is necessary for the users to have folder permissions and delegate access; without permissions to read, write and modify or act on behalf, the non-owner user won’t be able to manage the Outlook account.
As an Outlook user with the role of Manager, follow the steps below:
Note: Here, the delegate is the other Outlook user who requires folder visibility permissions.
For the Delegate Outlook user, follow the steps below:
Before jumping to the steps on how you can authorize the Outlook user with Delegate Access permissions, let’s go through a couple of terms related with the Delegate Permissions. For example, reviewer, author & editor.
This is how you can assign access permissions to delegates:
Note: In case the Add option is not there, an active connection may not exist between Outlook & Exchange (Outlook Status bar displays the connection status).
Note: In your organization’s Exchange Global List – GAL, the delegate’s name should be listed.
Note: You can set custom rules/permissions in this step.
Note: If you don’t wish for the delegate to get notified, uncheck the checkbox with the above option.
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Sharing the mailbox items can prove to be helping in various aspects; the overall workload can be distributed among multiple users in case of businesses and organizations. If you come around the situations when the Outlook PST file becomes corrupt or gets damaged, and the whole work-flow depends on the continuation of incoming & outgoing emails, Kernel for PST Repair is the best & professional solution around, the tool comes handy in all the situations like resolve PST corruptions issues or data recovery from PST file etc.