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Q. Is anyone aware of the resolution for the following inquiry: ‘This file isn’t playable. This could be due to unsupported file type, incorrect file extension, or file corruption.’?

My video editor captured footage using a professional camera, and now they want to continue editing it. However, when attempting to play the video, we encounter an ambiguous error message that lacks clarity, making it challenging to understand the issue.

When attempting to play video files in formats like MP4, MOV, MKV, or AVI using Windows Media Player on a Windows 10 system, you may encounter an error message that reads: ‘This file isn’t playable. This could be due to unsupported file type, incorrect file extension, or file corruption. Error code: 0xc10100bf.

The video file refuses to play, as evidenced by the error message. In this blog post, we will delve into the causes of Video Error Code 0xC10100BF and offer straightforward solutions to fix it.

Probable reasons for the error code 0xc10100bf

Below are some technical explanations for the emergence of error code 0xc10100bf.

  • The video playback appears to have an issue.
  • There seems to be an issue with the Windows Media Player application.
  • Both the video file and Windows Media Player seem to have issues.
  • The video file appears to be damaged or corrupted.
  • The media player may have been compromised by a virus or malware.
  • The media player does not support the video file format.
  • The file has an incorrect file extension.
  • The file may have become corrupted during the internet download process. Downloading videos from Torrents or unauthorized websites can result in file corruption.
  • The file may have become corrupted during the extraction process.
Simple fixes for the error code 0xc10100bf

Below are given the easy fixes for this error code.

Solution 1: Run Windows Media Player Troubleshooter

Windows Media Player, the built-in video player for Windows operating systems, comes with its own troubleshooting tool. If you encounter an error while using Windows Media Player on a Windows 10 system, you can launch the WMP Troubleshooter by following the steps provided below:

  1. Go to ‘Start.’ Type in the Search box, ‘Control panel’ & open it. Select ‘troubleshoot.’
  2. Choose View all. Find Windows Media Player settings entry. Double-click WMP settings to start troubleshooting.Double click WMP settings to start troubleshooting
  3. Click ‘Advanced.’Click Advanced
  4. Apply ‘Repair automatically.’ Click ‘Next’
  5. Click ‘Apply this fix’ from suggestions.Apply this fix
  6. Reboot your computer and check if the error is fixed.

Solution 2: Try to run Video Playback Troubleshooter

In case you are using Movies & TV rather than WMP, then follow the steps given below to troubleshoot the video playback issue:

  1. Follow steps 1 -4 of solution 1.
  2. Find ‘video playback’ and open it.Find ‘video playback’ and open it
  3. Click ‘Advanced.’Click Advanced
  4. Click ‘Run the Troubleshooter.’
  5. Troubleshooter will start the scanning process and will show a list of potential issues.
  6. Select the issue, and Troubleshooter will try to fix this issue.
  7. Select the suitable fix and click on ‘Apply this fix.’
  8. When this fix is applied successfully, reboot your computer.

Note: If the error still persists, then try to restore the Movies & TV App to its Defaults and check again for the error.
This can be done in the following steps:

  1. Press Win+R. Type ‘ms-settings:appsfeatures’ in the Run box. Press ‘Enter.’
  2. ‘Apps and Features’ screen will open. Find ‘Movies &TV application’ and click it.
  3. Click ‘Advanced link’ in the menu.
  4. On Movies & TV apps’ Advanced screen, go to ‘Reset group’ and click ‘Rest.’ Confirm.
  5. Once the reset is done, reboot your computer.

Solution 3: Reinstall Windows Media Player

If the previously mentioned solutions fail to resolve the issue, you may want to consider reinstalling Windows Media Player (WMP). After a successful reinstallation of WMP, try playing the video file again within the WMP interface to determine if the problem has been resolved.

Solution 4: Try another media player

To watch the video file, consider using an alternative media player that supports the specific file format you’re dealing with. Windows 10 offers several video playback applications, with VLC Media Player being a popular choice. VLC Media Player is known for its ability to handle a wide range of video formats, even those not supported by Windows Media Player (WMP) and the Movies & TV app. Furthermore, VLC Player can serve as a convenient video converter, enabling users to effortlessly convert MTS to MP4 format on a Windows 10 system.

When seeking alternative freeware options online, it’s essential to ensure that the freeware you choose to download is both authentic and reliable.

Solution 5: Try another computer to play the video file

If you’re facing the issue of a video not playing on any media player on your computer, even when the file format is compatible, you might want to try playing the file on another computer. There’s a possibility that your computer is experiencing some issues, and this step could potentially help resolve the problem of the video not playing.

Solution 6: Download or transfer the video file again

While copying or downloading a video file, it’s possible that the file may not have been completely or correctly downloaded, leading to corruption. This is more likely when dealing with video files with resolutions of 720p or higher. Incomplete downloads can also be a contributing factor to this problem. To address this issue, you should contemplate re-downloading the file, making sure that your internet connection is stable and operating at a sufficient speed before attempting the download again.

While downloading a video file, it’s possible for an antivirus program to occasionally interfere with its smooth playback. Therefore, you may want to consider temporarily disabling the antivirus program before starting the download. Once the download is complete, you can then re-enable the antivirus program.

Solution 7: Check the video file format

MP4 is a widely supported video format that can be played on most media players. If you’re facing issues with a video file, you can attempt to convert it to the MP4 format. For example, you can convert FLV to MP4 and see if the video plays correctly. To accomplish this, you can use reputable and secure video converter programs like Kernel Video Converter.

Solution 8: Scan your computer for virus/malware

“If your video file playback is being obstructed by viruses or malware, it’s recommended to conduct a computer scan to identify and remove any malicious software. After resolving the issue, try playing the video file again.

Solution 9: Use this professional software

If none of the previously mentioned solutions yield the desired results, or if you’re seeking a quicker resolution due to time constraints, you may want to explore a third-party tool as a dependable alternative. This tool can rapidly and efficiently analyze, repair, and recover video files that may have encountered corruption, damage, fragmentation, or become inaccessible for various reasons. It also offers the flexibility to save the restored video file in your preferred format.


In this blog post, we’ve examined various scenarios in which video files may encounter playback problems. We’ve explored the underlying causes of these issues and provided potential solutions. The Kernel Video Repair tool not only addresses corrupt, damaged, broken, or inaccessible files but also effectively resolves problems such as video blurriness, grainy visuals, and stuttering playback. It offers the capability to repair multiple video files simultaneously, regardless of their size. Additionally, the tool allows you to save the repaired videos in your preferred format and destination, making it a comprehensive solution for all your video file issues.

Kernel Video Repair