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Summary: Windows Media Player is a popular media player for Windows users but can encounter issues like video playback errors. This article discusses common causes and solutions, including trying a different player, updating Windows, repairing video files, and more. One recommended tool for video file repair is Kernel Video Repair.

Windows Media Player, a widely favored media player within the Windows user community, distinguishes itself among the various applications and tools offered by Windows due to its exceptional performance and outcomes. Nonetheless, like many software programs, Windows Media Player is not immune to occasional errors and issues. One prevalent issue users encounter is the abrupt cessation of video playback, accompanied by an error message that reads, Windows Media Player encountered a problem while playing the file.“Windows Media Player encountered an issue while playing the file.”

Windows Media Player encountered a problem while playing the file.

Why this Error Occurs?

Understanding the cause of an error can significantly facilitate the process of identifying and resolving it. Below are the factors responsible for errors in Windows Media Player:

  • Windows media player does not support the file format
  • Incorrect or missing codec
  • Damaged or broken video file
  • Improper or incomplete transfer or conversion of the video
  • Interference by the antivirus application
  • Windows Media Player needs to be reinstalled
  • Outdated Windows OS version
  • Video downloaded from an unsecure source or website
  • Corruption in the video file
How to Overcome the “Windows Media Player Encountered a Problem While Playing the File” Error?

After pinpointing the root cause of the issue, you can readily implement the provided solutions and proceed to resolve the error. If you remain uncertain about the specific cause, you can systematically test each solution one at a time to determine which one effectively resolves the issue for you.

  • Try a different media player

If you encounter an error while attempting to play a video in Windows Media Player, don’t immediately assume there’s a problem with the media player itself. It’s possible that the media player doesn’t support the specific video format you’re trying to play. While Windows Media Player typically accommodates a broad range of video file formats, it may not cover some more unusual formats. To troubleshoot, consider trying to play the video using an alternative media player like VLC Media Player, RealPlayer, KMPlayer, or similar software to determine if the issue persists.

  • Update Required

If you’re unable to play a video using Windows Media Player despite the video file being in a compatible format, it likely indicates that your Windows operating system requires an update. Updates typically come with various enhancements and bug fixes to improve system performance. To resolve this issue, ensure that both your Windows operating system and Windows Media Player are updated to their latest versions, and then attempt to play the video again.

  • Copy or Download the Video Again

If Windows Media Player is unable to play a video and displays the aforementioned error, it could be due to an incomplete or corrupted video file, possibly from an interrupted transfer. You can attempt to re-copy or re-download the video, and then try playing it once more.

  • Check Codec Pack

A video codec facilitates the compression and decompression of digital video content. Consequently, the absence or corruption of codec packs can directly impact the quality of the video you’re attempting to view. Ensure a seamless viewing experience by promptly acquiring the appropriate Windows Media Player codec for playing any video you desire.

  • Try Disabling Antivirus

Another scenario to consider is that your antivirus software may be causing interruptions in the video playback by perceiving it as a potential threat. Try temporarily disabling your antivirus program and check if the video functions properly for you.

  • Reinstall the Player

If you’ve exhausted all other troubleshooting options without success, it appears that the problem lies within Windows Media Player. In such a scenario, it is advisable to uninstall and then reinstall the player, effectively starting fresh, and then attempt to play the video once more.

  • Repair the Video File, if Corrupted

If the error is due to corruption in the video file, your first step should be to address this corruption. To safely repair video file corruption, it’s essential to utilize a trustworthy solution such as Kernel Video Repair. This tool is proficient at rectifying various forms of corruption in video files and is compatible with a broad spectrum of video file formats, functioning seamlessly on all Windows versions. You can explore the tool’s capabilities by experimenting with the trial version, which allows you to save up to 30 seconds of your video for free. Now, let’s proceed to resolve the corruption issue in your video file. Let’s delve into how it operates:

  1. Download the tool from the website carefully, install it, and run it successfully on your system. Once it is open, on the Welcome page of the tool, click on the Add icon.Download the tool
  2. Go to the location where the corrupt file resides. Select the file(s) and click Open.
  3. When the tool has uploaded the corrupt video files. Click Repair Files.
  4. Browse for folder where you need to save the recovered files. Click OK.
  5. The tool has successfully recovered the video file. Click Close.

Now, you can trace the path and find the file at the location where you have saved it at the time of providing a destination.


In this blog post, we have delved into the issue of encountering an error message that reads “Windows Media Player has encountered a problem while attempting to play the file.” We have thoroughly explored the root causes of this error and offered comprehensive solutions. This software can reliably address video file corruption, consistently achieving successful results.

Kernel Video Repair