Fix The Error: Windows Media Player Encountered a Problem While Playing The File

Manisha Rawat | Updated On - 28 Dec 2020 |

Read time 6 min

Windows Media Player is a media player application popular among all Windows users. Among many applications and tools that Windows provide, Windows Media Player stands out in the terms of performance and results. Though it is one of the best applications of Windows, but it too is prone to errors and other issues. The most common problem people face while using Windows Media Player is the sudden stopping of the video showing the error, stating, Windows Media Player encountered a problem while playing the file.

Windows Media Player encountered a problem while playing the file.

Why this Error Occurs?

There can be many reasons why you are facing this error. Knowing the reason behind any error helps, as it makes finding the solution very easy. Let’s know those reasons one by one:

  • Windows media player does not support the file format
  • Due to wrong or missing codec
  • Damaged or broken video file
  • Improper transfer or conversion of the video
  • Interference by the antivirus application
  • Windows Media Player needs to be reinstalled
  • Old or outdated Windows OS version
  • Video downloaded from the suspicious source or website
  • Corruption in the video file

How to Overcome the “Windows Media Player Encountered a Problem While Playing the File” Error?

Once you know the reason for the problem, you can search for your solution here from the given solutions and fix the error. If you don’t know the reason why you are facing this error, then still, you don’t need to worry; you can try all of them one by one and see which one works for you.

  • Windows Media Player Doesn’t Support the Video Format

While playing a video on Windows Media Player, if you are facing this error, then it doesn’t mean that there is an issue with the media player. It might also be the case that the media player isn’t supporting that specific format. Although, Windows Media Player supports a wide variety of video file formats, it may not support a few alien video file formats. So, try to play the video on some other media player and see if the problem is solved.

  • Update Required

If the file format of the video is supported by Windows Media Player and you still can’t play the video on it, that means that the Windows need an update. You can try update the Windows to the newest one and try playing video afterward.

  • Copy or Download the Video Again

If the Windows Media Player isn’t playing a video and showing the error mentioned above, then it might be that the video file you are playing isn’t complete. The video file might be broken or transferred incompletely. So, for once, try to copy or download the video again and then try playing it.

  • Check Codec Pack

Codec Packs are very important, and sometimes the codecs may be damaged, or it might be possible that a codec is missing. So, for this, you can try new Codec packs.

  • Try Disabling Antivirus

Another case could be that the antivirus you have installed might be interrupting the video. So, try to disable antivirus for some time and see if it works for you.

  • Reinstall the Player

Now, when we have tried everything, and nothing worked for us, it seems that the issue is with Windows Media Player. In that case, it is suggested to reinstall the player again and try to play the video again.

  • Repair the Video File, if Corrupted

If the reason behind the error is the corruption in the video file, then you need to fix the corruption first. To fix the corruption in a video file safely, you need to use a reliable tool like Kernel Video Repair Tool. The tool can fix any kind of corruption in the video file. This tool supports a very wide range of video file formats and works on every version of Windows. Try the trial version of this tool to save the video up to 30 seconds for free. Let’s now fix the corruption in your video file; let’s see how it works:

  1. Download the tool from the website carefully, install it, and run it successfully on your system. Once it is open, on the Welcome page of the tool, click on the Add icon.Download the video repair tool
  2. Go to the location where the corrupt file resides. Select the file(s) and click Open.
  3. When the tool has uploaded the corrupt video files. Click Repair Files.
  4. Browse for folder where you need to save the recovered files. Click OK.
  5. The tool has successfully recovered the video file. Click Close.

Now, you can trace the path and find the file at the location where you have saved it at the time of providing a destination.


In this blog, we have discussed about an error that users generally face regarding Windows Media Player that is “Windows Media Player encountered a problem while playing the file.” We have discussed, reasons behind the error and provided as many solutions as it would take to fix the problem. We have used Kernel Video Repair tool to fix the corruption in the video file, which was a success. I hope that any one of these solutions works for you.