Our client, Main Advantage, is an intelligent business solutions/consultancy firm based in Arizona, United States focused on delivering the exact solutions and IT support to the small businesses.

Kernel Exchange Suite Resolved Exchange Database Unmounting Issues That Turned Out To Be A Recovery Disaster For The Client.


Industry : Business Consultancy

Location: United States

One of the active clients of the firm was suffering from the problem of inability to mount database to Exchange Server and when trying to do so, receiving the following error message - "An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both."

The client approached Kernel Data Recovery team to resolve this error as backup was unavailable at the moment and there was strong dependence on old data for transactions and support to its customers. The client encountered this situation while working on the Exchange Server 2003. He came across the scenario that one of the storage databases is suddenly dismounted. Whenever he was trying to mount the database, he was receiving the same error "An internal processing error has occurred."

After performing many unsuccessful attempts, the client approached KDR team. The data recovery was required urgently as backup file was unavailable at the site and old data was urgently required for the transactions/support to its customers.


Our team analyzed the situation carefully and studied the error occurrence pattern. Soon, we found out the reasons for the error was - insufficient disk space (exceeded 16 GB) for mounting the database. Also, one of the reasons would be eseutil/p command that has been run on the database while trying to mount the database. Data corruption was also one of the suited reasons too.


Once Kernel Data Recovery team has got to the roots of the issues, it immediately recommended the client to try Kernel Exchange Suite for the instant and accurate database recovery. The client himself has evaluated the tool and performed the Exchange database recovery. The software has helped him to resolve the storage failure issues by saving the database in small files and fixing the corruption issues.

The software allowed the client to recover selective data and thus aid in avoiding the storage of unimportant data. It displayed the full Preview of the emails prior to saving the data. The client self-experienced the easy OST/PST and EDB databases recovery (whether archived or usual messages) in their original formats.

Kernel Exchange Suite, a smartly programmed software restored all the inaccessible EDB, OST/PST data efficiently. It was successful in fixing the Exchange storage failure issues and recovered the database within minutes. It allowed the inactive employees to resume the process as before the corruption and storage failure of the Exchange Server. The tool secured the OST/PST data in new mailboxes for the client.

The client seemed highly satisfied with the facilities and performance of Kernel Exchange Suite. He was very thankful to the Kernel Data Recovery team for quick recovery solution and for its round-the-clock technical assistance.