Resolving PST issues caused by Anti-virus Software

Avatar Oswald Foster Updated On - 30 Oct 2019

Anti- virus installed on your computer system is one of the most common reasons of PST file corruption. PST file is loaded each time when you start Outlook for performing operation. It is quite possible that the anti-virus software that you are using for scanning the files may restrict you to open PST file. If your PST file is virus infected and anti-virus is not powerful enough to remove the virus from the file, then also your PST will show similar behavior and errors. The PST file that gets damaged due to the functionality of anti- virus displays the following error on the screen:

Your Anti-Virus software has blocked the file you were trying to open

After getting this message, make sure that your anti-virus is fully up-to date and then open the file again. If still you are not able to access the file, then it is must for you to treat the file with much carefulness.

Grounds of the issue:

If one of the following conditions is true, then you may encounter PST errors:

  • Incompatibility of the installed anti-virus software with the version of Microsoft Outlook
  • If the anti virus software is an outdated one and its signature files are corrupt or damaged
  • The PST file is virus infected and the anti virus is not capable enough to remove the virus from the file.
  • PST file is damaged or corrupted

Solution of the problem:

Try to resolve the aforementioned issue using the methods that are mentioned below:

  • Update your Antivirus from the recent updates
  • If the file is virus infected and your anti-virus is unable to remove that virus then delete the file as soon as possible and restore it from the valid backup.
  • If no valid backup is available, then use renowned Outlook Repair software that can successfully repair corrupt PST files.
  • Use Inbox Repair tool (scanpst.exe) an inbuilt utility provided by Microsoft Outlook to deal with the PST corruption issues.

In case, the Inbox Repair Tool cannot repair the corrupted PST file, then you should use powerful and result oriented tools to repair Outlook files. Result oriented Outlook PST repair software restores all the email messages, notes, tasks, calendars, journals, email properties, appointments and other Outlook items. Thus, repair PST file which is corrupt, damaged and inaccessible, use best Outlook Repair tool that is complimented with advanced repair engine for recovery of all the Outlook components.