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Summary: This article discusses why user’s is not working, what the leading causes are, and the manual methods of the non-responsive server. However, if manual method cannot work, then try the Kernel G Suite Backup to recover your essential data seamlessly.

Gmail is the most preferred email client among users worldwide due to its wide accessibility. The Gmail account is accessible in various web browsers. The only thing is that the users need to log in each time they open their accounts. However, some email clients like MS Outlook, Mozilla Thunderbird, and Apple Mail that help you to manage Gmail accounts more conveniently and effortlessly. To connect the account, the client requires the Gmail email server name, which is ‘’

IMAP (Internet Message Access Protocol) is an Internet protocol that helps email clients access Gmail messages using a TCP/IP connection. Its default port number is 993, and there is generally no problem with account connection. Sometimes, the email server for Gmail ‘’ does not connect to that account, and the email client does not access new messages.the email client does not access new messages

Causes and solutions of non-responsive server

Generally, the error related to the IMAP protocol is due to the wrong settings, improper connection, slow Internet speed, or the outdated version of the email client. First, you should check all these aspects and accordingly correct them. It might turn the Gmail account into working smoothly like before.

  • Check internet connection
    The email clients download the messages from the server to the mailbox and then show them to the user. It requires an optimal internet speed to complete the entire process within seconds. Before trying another solution approach, you should check the internet cable, Wi-Fi router, Hotspot connection, or other media you are currently using. If any discrepancies are observed, change into a stronger and more stable one. Later, you can restart the email client and check your Gmail account.
  • Check email client version
    Sometimes, there is nothing wrong with your Gmail account, but the issue is with your email client itself. The client application like Outlook and Mozilla Thunderbird can have multiple email accounts. They also use different modules and variables. If any other account is corrupt or the client version is old, it will also create issues for the accounts. To get this resolved, for Outlook, you can click on File, then go to the Office account. If any updates are pending, it will show you the updates option. You can use it to update Outlook to the latest version, which is available.update Outlook to the latest version

    Additionally, the email client may become corrupt due to a faulty state and cannot connect with any web server. If you can find signs of corruption, you should not update the application but try to remove corruption and save the account’s data.

  • Bad SSL settings
    The SSL certificate provides the necessary security to the incoming/outgoing messages. If there are any bad changes in the settings or the license for a professional SSL certificate is expired, you should check the current SSL certificate and update it. Several third-party vendors provide multiple types of certificates for professional usage. You can purchase anyone and add it to your email client app.
  • Enable IMAP settings in Gmail
    The IMAP setting in Gmail acts as a bridge that sends and receives emails smoothly. It is enabled by default, but the user has the flexibility to disable it as well. If you have disabled your IMAP settings, then it will show the error. You can enable it using the below steps-

    1. log in to the Gmail account and go to its Settings.
    2. In the Forwarding and POP/IMAP tab, then click the Enable IMAP option.Forwarding and POP/IMAP

    Click Save changes. Now, you should reconnect your Gmail account with the email client.

  • Disconnect and reconnect the Gmail Account
    It is the final way to remove the error related to the IMAP accounts. When the account shows an error, you can delete it and reconnect it.
    Delete Gmail Account in Outlook.

    1. Click File >> Account Settings >> Account Settings.
    2. Choose the account and click Remove.
    3. A warning message will appear that if you remove the content, its offline cached content will also get deleted. Click Yes.

    Connect Gmail account in Outlook.

    1. Click File >> Account Settings >> Account Settings.
    2. Click the New option.
    3. Under Advanced options, you need to provide an email address and password. Let the account connect with Outlook.
    4. Under Manual options, you need to provide an email address, password, incoming web server, outgoing web server.
    5. After connecting your account, you can click Send/Receive All Folders and check if it receives new messages.

    This way, you can sync your G Suite account with Outlook, an important web server, using an IMAP connection.


If you are using Google Workspace (earlier known as G Suite), your Gmail account will also have IMAP settings. When such accounts face problems related to the IMAP settings, they have the maximum chance of some corruption. Therefore, you should take a regular backup of G Suite constantly. Kernel G Suite Backup software is a highly useful software that saves mailboxes to PST from healthy files. It saves all the mailboxes in individual PST files with the same name as the mailbox. It retains all data, including files, folders, settings, and properties.