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Usually, when corruption occurs in MS Exchange Server 2000 and MS Exchange Server 2003, the Information store is an affected component. Information store comprises of following database files:
Priv1.edb contains database of files which are in-process and stores non-STMP messages. The Priv1.stm file contains Simple Mail Transfer Protocol (SMTP) mail messages, i.e. those emails are in-process and those stored on the server. Pub1.edb database files comprise of public folder store for non-SMTP formatted data and Pub1.stm consists of public folder that store SMTP formatted information.
Generally, corruption comprises of one or both .EDB (Exchange Server 2000 and Exchange Server 2003 database) files. In most cases, either the Priv1.edb file or the Pub1.edb file (both located in Program Files\Exchsrvr\Mdbdata folder) is corrupted.
When the Information Store gets corrupt, user might come across symptoms mentioned below:
When you try using Exchange System Manager to try mounting the database, you may receive the following error message:
An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.
Description: The MAPI call openmsgstore failed with the following error – network problems or the MSE server computer is down for maintenance.
In case an upgrade is done, the database files may be located in the C:\Exchsrvr\Mdbdata folder. If the databases have been optimized, database may be located on another drive.
To bring Pub1.edb file back into a consistent state:
Click Yes to run the repair when the utility shows Scanning status of database integrity. When the process completes, the program displays the following message:
Integrity check successful
Execute the following command to repair pub.edb file:
On executing the preceding commands, you receive a report, which displays total number of warnings, errors, and fixes. Repeat the 8th step until there is no warning, error, or fixes.
However, if executing the steps mentioned above does not brings back your data into consistent state and information starts successfully then you need to repair the priv.edb and pub.edb files using Kernel for Exchange Server software. Its an efficient and result oriented Exchange Recovery software which is designed to repair .EDB files and recover user mailboxes from them. EDB to PST converter saves the recovered mailboxes to PST and EDB files.