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Fix “Microsoft OneDrive Has Stopped Working”

Megha Sharma
Megha Sharma Published On - 17 Feb 2021

Are you getting issues like OneDrive files/folders are not synchronizing with the appearance of a yellow or red mark on the application icon? Then it means that your “Microsoft OneDrive has stopped working.”

Why Has Microsoft OneDrive Stopped Working?

Improper synchronization, connections, sign-ins, and settings could be the probable reasons behind it. Other common reasons behind the non-functioning of the Microsoft OneDrive are listed as follows.

  • Recent Fall Creators update on Windows 10 systems
  • Lack of storage space (OneDrive or Local)
  • Antivirus/firewall interference
  • Limited file upload/download bandwidth
  • Files stuck in synchronization
  • Issues with online access to files
  • Outdated application
  • Improper connection

Solve OneDrive Stopped Working Error

If your OneDrive has stopped working, you may have to try different fixes one after the other to make it functional again. Here are the methods:

  • Restart OneDrive Account
    OneDrive can be restarted once after closing the installed application on your system. The process is as follows:

    1. Move to the bottom right corner of the taskbar, click on the OneDrive icon, and then follow “Help & Settings > Close OneDrive.”
    2. click on the OneDrive icon

    3. Now, search for the OneDrive application on your system using the Search bar and select the resultant application to start and synchronize the data again.
  • Reconnect the OneDrive Account
    This is another way to fix the “OneDrive not working” issue. For this, disconnect or unlink the OneDrive account and then sign in to the account again.

    1. Go to the OneDrive for Business application icon on the taskbar and click on it. Click “Help & Settings > Settings”.
    2. OneDrive for Business application

    3. The Microsoft OneDrive dialog box will get opened. Switch to the “Account” tab and click on the “Unlink this PC” link.
    4. Microsoft OneDrive dialog box open

    5. Click on the “Unlink account” option to confirm unlinking.
    6. Unlink account

    7. Next, add the email address of the OneDrive account and click Sign in.
    8. Enter the password and continue with the instructions.
    9. If you want to add a different account, go to OneDrive Settings again and click the “Add an account” option under the “Account” tab and proceed.

    Add an account

  • Reset OneDrive Account
    Resetting the OneDrive Account is another option that users can try to fix the settings or connections issue. The process to do this is as follows.

    1. Press Windows and R keys together to open the Windows Run dialog box. Type the following command and click “OK.”
      %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
    2. Wait for the resetting of the OneDrive account on the system, which involves the application icon disappearing and appearing.
    3. To confirm the appearance of the OneDrive application icon on your system, open the Windows run dialog box again and execute this command.
      %localappdata%\Microsoft\OneDrive\onedrive.exe
  • Resync OneDrive Account
    During the files upload in the synchronization, some heavy files get stuck and need to be removed to continue the synchronization process to work with the OneDrive application normally.

    1. Click on the OneDrive for Business application icon on the taskbar and follow “Settings > Help & Settings.”
    2. Click on the “Pause syncing” option and select “2 hours” from the drop-down list.
    3. Pause syncing

    4. Go to the OneDrive folder on your system. Select the stuck files, go to the “Home” tab, and click on the “Move to” option to move the files to some other system drive folder from the list.
    5. Again, click on the OneDrive icon and go to “Help & Settings > Resume syncing.”
    6. Resume syncing

    7. Now go to that folder to which you have moved your files in synchronization, select them and click on the Move to option, click Choose Folder, and select your OneDrive folder to move the same.
    8. The synchronization of OneDrive files will be smoother now.
  • Check Online Access to OneDrive
    If you have already confirmed your internet connection, you should also check the online access to OneDrive. Follow this procedure to continue.

    1. Click on the OneDrive icon on the taskbar and click the “Help & Settings > “View online” option from the list.
    2. View online

    3. It will redirect to the web browser sign-in window of the OneDrive account. Sign in to the account with the login credentials and check if you can access the synchronized files.
  • Disable Security Protections
    As mentioned earlier, security applications like Windows Firewall or Anti-virus can affect the normal functioning of the OneDrive application on the system. Therefore, it is advised to disable these applications temporarily and check if it resolves the issue.
  • Disable Bandwidth Limits on File Download/Upload
    If users have set any throttling limits on the file downloading or uploading processes in the OneDrive settings, it is required to be disabled to let the OneDrive synchronization work properly. Disable the download/upload bandwidth limit with this process.

    1. Click on the OneDrive icon on the taskbar, navigate to Help & Settings > Settings.
    2. Switch to the “Network” tab and select the “Don’t limit” option for both “Upload rate” and “Download rate” options. Click “OK” to apply these settings.
    3. Network tab

  • Update the OneDrive Application
    If your OneDrive application is not up to date, then you should get the updated application. First, uninstall the existing OneDrive application from your system. Then, visit the OneDrive download official website to install the latest available version of the application.
  • Understand Limitations & Restrictions on the Synchronization
    If you are worried that some files are not synchronizing, you should understand the default limitations and restrictions related to OneDrive synchronization.
    Know the following important points to avoid synchronization issues.

    1. Unsupported characters and names: “, *, :, <, >, ?, /, \, |; lock, CON, PRN, AUX, NUL, COM1 – COM9, LPT1 – LPT9, _vti_, desktop.ini, and filename that begins with ~$.
    2. Do not synchronize files with more than 20GB size.
    3. Do not move the OneDrive folder to another location as network share is not supported.
    4. Do not let the OneDrive folder path longer than 400 characters.
  • Save Storage Space

    Due to the insufficient storage space, both in the local system and the OneDrive cloud, synchronization issues might occur, causing the OneDrive application to stop working.

    First, delete the cache, temporary or unrequired files from your local system storage drives and if it has adequate space, check the OneDrive cloud storage by clicking on the app icon and selecting “Help & Settings > Settings.” View the available storage space under the “Account” tab.
    View the available storage space
    Get more storage by upgrading your current Microsoft 365 account subscription plan if the current storage is not sufficient for your needs.

We hope that the above solutions can help you fix the OneDrive not working problems on Windows 10 systems. If you want to migrate data from OneDrive for Business to OneDrive for Business, trust the Kernel Migrator for SharePoint tool to transfer data without any hassles or restrictions.