Fix: eDiscovery Export Tool Not Working in Microsoft Office 365
Read time 7 minutes
“I was in the process of exporting my Microsoft 365 mailbox to PST using the Microsoft eDiscovery Export tool. Initially, it started smoothly, but at a certain point, it abruptly halted. Surprisingly, there were no apparent interruptions, yet it remained stuck for an extended period.”
Microsoft 365 is globally recognized for its rich feature set. Among its tools, the eDiscovery Export Tool stands out, widely used for locating and exporting mailbox items. However, recent issues, such as freezing, hanging, or crashing during exports, have emerged. These disruptions can lead to data unavailability, significantly impacting organizational workflows. Therefore, it’s crucial to address and resolve these problems promptly. If you’re encountering such challenges with the Microsoft eDiscovery export tool, this article serves as a comprehensive guide to help you navigate and resolve them.
eDiscovery encompasses the task of pinpointing particular electronic content within a platform and making it available for subsequent purposes. Essentially, it functions as a digital investigation method employed to uncover evidence by scrutinizing email and other business-related data. This evidence plays a critical role in legal or criminal proceedings.
In this context, the eDiscovery Export Tool is deployed to search for content within Exchange Online, Microsoft 365 Groups, Microsoft Teams, OneDrive, SharePoint, and more. Subsequently, it exports these items into a PST file format. Individuals have understood why is Office 365 Backup critical and often use this workaround approach to take backup of some of their mailbox items and save them in PST format.
The functionality of the eDiscovery Export tool is not as simple as it seems on the surface. You need to understand some best data backup strategies for enterprises to use. Often multiple causes lead to the problem where the eDiscovery tool is not working properly, and hence you must know the following reasons which are causing this-
You can resolve the issue of the eDiscovery feature hanging, getting stuck, or crashing by relying on these methods-
Undoubtedly, eDiscovery is a dependable tool for content searching in Office 365. However, it falls short when used for exporting Office 365 data to PST or creating backups. Users often face issues like the eDiscovery Export tool freezing during mailbox exports, leading to data loss. This can occur due to various factors, including network interruptions, corrupted content, or large data exports. Moreover, it may struggle with outdated Windows versions. To choose the most versatile solution for exporting Office 365 mailboxes to PST, let’s compare the eDiscovery tool with the Office 365 export tool.
The above comparison helps you make a smart decision using the Office 365 export tool to export data into PST. This software resolves the problems associated with eDiscovery export, like hanging or crashing issues.
When exporting mailbox data to PST, the risk of data loss is a concern. Therefore, it’s advisable to maintain a backup to restore data if needed. An effective third-party solution for this task is Kernel’s Export Office 365 to PST. Carefully designed to handle mailboxes of all sizes, it stores Office 365 data in the user’s preferred format. Its advanced filters allow selective backup, and its user-friendly backup process is suitable for beginners.
The Microsoft eDiscovery Export tool primarily locates specific mailbox items and exports them to PST format, commonly used for mailbox backups. Unfortunately, it is prone to hanging or crashing, posing risks with confidential data. The causes are multifaceted. While the solutions mentioned above address immediate issues, choosing a reliable, professional utility like backup Exchange Online mailboxes to PST for future needs is a wiser approach.
