When you try to configure a new account of Office 365 in MS Outlook, then the profile is not created automatically. You may face some errors during the setup, like the following one.
Autodiscover cannot process the given e-mail address. Only mailboxes and contacts are allowed.
The cause of the error is following –
Apart from these errors, you can get multiple symptoms related to the auto to discover issue –
Auto discover is an advantageous feature which lets the user account automatically connect to the Exchange Online. The user profile is automatically configured and requires the least assistance from the user. If you are facing the auto discover error, then you can check the status of the autodiscover using the PowerShell command or MS Outlook.
Run the following command –
Test-OutlookWebServices -identity: firstname.lastname@example.org –MailboxCredential (Get-Credential)
The command will check the health of auto discover feature and bring a list of all the related services like – availability service, offline address book, and unified messaging.
Both the methods to check the Autodiscover are quite remarkable. They both tell about the health of Autodiscover, and it is imperative in case of an error or corruption.
An administrator can try multiple methods to diagnose and troubleshoot to remove the error related to the autodiscover feature. Let’s see some useful techniques one by one –
Use the Autodiscover URL and check whether it is working –
You can visit the URL by logging in to the Outlook Web Apps if the error returns the ErrorCode 600, then you can go ahead to add the CNAME record to the external DNS.
Put the XML redirect file on the web server of the hosting domain. You need to restore autodiscover XML file to the web server hosting to your website.
After placing the file, you can check the auto discover using the MS Remote Connectivity Analyzer.
All the three methods require only some changes in the hosting web server and the autodiscover may start working again.
Many Office 365 users face Auto discover issues after migration to Office 365. Such issues can be fixed by following the above methods. However, if they are facing issues related to migration itself, they can try a professional Office 365 migration tool. Kernel Migrator for Exchange is one such tool which can put you at ease during any Exchange or Office 365 migration.
Kernel Migrator for Exchange saves your time and energy which can be drained in the manual migration. Exchange Migration tool also protects your mailboxes and their data from any possible errors.