SharePoint is a document management platform that can also store great-sized data, and share and validate it. On the other hand, OneDrive is the cloud storage place where the user can upload, access, and share files. Accessibility to these files is pretty easy. However, some new users might be unable to open SharePoint documents. But there are various methods to do that, and you should check them based on their suitability.

Using the SharePoint Admin Center

  1. Login to your SharePoint account and go to the SharePoint Admin Center. Here choose Active Sites option. SharePoint Admin Center
  2. In the Site List, select any active site, go to its URL and click it. It will open the respective site. select any active site
  3. When you are on the site, go to Documents. Choose a file and double-click it to open. Choose a file

Some other options are also available to open the file:

Using the File menu

When you select a file, the File menu also opens. Here, you can click the Open button to open the document. open the document

Using Right-click

To access the document, simply right-click on it. In the menu that appears at the top, locate and click on the "Open" command. From there, you have the option to open the document either within your web browser or directly in the associated application. If you have the Microsoft Office suite installed, selecting this option will open the document seamlessly in the respective Office application. Using Right-click

Using Ellipsis

The Ellipsis, represented by a three-dotted icon, becomes visible upon selecting a document within the site interface. The available options within the Ellipsis menu mirror those from the previous method. If you encounter difficulties accessing SharePoint documents, simply click on the "Open" option, which subsequently presents the choice to either open the document in your web browser or dedicated app. Select your preferred option and proceed to open the document. Using Ellipsis

If you currently have a document open in the MS Office suite, you can seamlessly access it within the app without encountering any disruptions, even in cases where Word may experience crashes when attempting to open a SharePoint document. Here's a step-by-step guide to help you through this process:

  1. Open any MS Office application and go to File option. Open any MS Office application
  2. Go to Open to see the SharePoint site and OneDrive link. You can point to any to open the documents in them. First, select the SharePoint site and browse to the document. Select the SharePoint site and browse to the document
  3. You can use the same steps to access the documents from OneDrive. Steps to access the documents from OneDrive

If you find yourself unable to access SharePoint documents, it's important to understand that these documents are indeed available within the site, accessible to all users granted site permissions. However, there may be instances where you need to provide access to a specific document or folder for a user who lacks site-wide permissions. In such cases, you can still share these files or entire folders selectively. To do this effectively, you must possess the necessary permissions to grant users the ability to view and edit these files. Here's a step-by-step guide on how to share a file with another user:

  1. In the site, go to Documents, select the file, and click Share option. click Share option
  2. In the Send Link wizard, you can input the name of the user who you want to send the file. Input the name of the user
  3. Provide the name of the user and click the send button. Provide the name of the user

If you want to change the access level for any user, then you can change the type of link. Click the dropdown list to edit the settings in the details pane.

  • Anyone – Any user who receives the link can make all changes to the file. It will also include users from outside of your organization.
  • People In (OrganizationName) – This option permits the user to access files or folders in the organization.
  • Specific people – You can use this option to share the file with some specific people only.

NOTE: By default, the ‘Allow Editing’ setting is turned on, and you can disable this setting to allow the user to only view the file.

After making all the changes, click Apply. Then input the name of the user and click Send.


If you are unable to open SharePoint documents, then don't worry; there are several methods to access the documents, which are mentioned at length above. When you upgrade SharePoint to the latest version, you must also migrate SharePoint documents. You can easily do this migration when you use Kernel Migration for SharePoint. SharePoint Migration Software supports all SharePoint versions, and you can apply various filters, schedule the migration, and get a complete report after the migration.


Q - Why can't I open Word documents on OneDrive?

A - OneDrive allows all its users to access all their files easily. However, many users are facing the issue of Word documents not opening on OneDrive, or even OneDrive not letting open any file, and the most common reasons behind this are-

  • Lack of necessary access permission
  • Overload of the system's cached data
  • Incorrect file on-demand setting
  • Faulty OneDrive settings
  • Internal issues within OneDrive
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