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Have you ever deleted a crucial email and regretted it later, only to find it’s nowhere to be seen when you need it most? Managing a cluttered mailbox with a growing volume of emails can become chaotic and slow down your Outlook program. But Exchange Server’s Archiving feature offers a solution by creating a separate mailbox that mirrors your primary one. This stores all the older emails you’ve moved from your primary mailbox, making them easily accessible.
But what do you do when you’ve set up your Archive mailbox, moved your emails, and it suddenly disappears from Outlook? It can be a real concern. Microsoft provides workarounds to troubleshoot the issue of Exchange Online Archive not showing in Outlook, so that you can always access your archived emails.
So, follow us as we’ve got the solutions to keep your email management smooth and stress-free.
Here are the easiest and go-to methods to fix your issue with the Exchange Online Archive mailbox not visible in Outlook. Follow the methods carefully.
If you were trying to access the Online Archive mailbox of any other user, then you can use the Microsoft Support and Recovery tool to scan the Outlook and find any possible shortcomings. It will run the advanced diagnostics to report various problems and details of your Outlook configuration. You can get the information of the tool at the following location: https://support.office.com/en-us/article/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f?ui=en-US&rs=en-US&ad=US
Download the tool and start running the scan. The following is the procedure;
The user requires the full access permission rights to access the Archive mailbox of another user and the full permission has to be granted by the Administrator. Because then only the user will see the primary and Archive mailbox in the Outlook Web App and Outlook. You can assign this permission in Exchange Admin Center using the steps given below & fix office 365 online archive not showing in Outlook 2013 & above versions:
For access to the Archive mailbox, you need the Office 365 ProPlus license. If you want to check your license type, open the Exchange Online admin center and follow these steps.
Sometimes, you may not be seeing the Exchange Online Archive mailbox in an older version of Outlook. So, you only need to update Outlook with the latest available version to check the availability of the Archive mailbox in it.
To check for available updates, here are the steps.
To ensure smooth access to the Exchange Online Archive mailbox, it is important to verify that the Full Mailbox Access permission isn’t assigned through a security group. This is because assigning full mailbox access to a specific set of mailboxes through a security group can prevent the auto-mapping of the mailbox to the Microsoft Outlook profile of the members of an assigned group. The archive folder in Outlook 2013 missing problem can lead to significant disruptions in productivity & makes it essential to prioritize the verification of full mailbox access in a security group.
Disabling the “Automatically detect settings” option in the browser’s proxy settings can help resolve issues where the Exchange Online Archive not showing in Outlook problem arises. Here’s how to check and change the setting in Microsoft Edge:
The Archive mailbox may have some important emails in it that you have moved from your primary mailbox. So, if you are unable to view the Archive mailbox, then you will not be able to access such mails. That’s why you should take the backup of your mailbox at the earliest using the Kernel Office 365 Backup and Restore tool. The tool allows you to Export Office 365 to PST. Which means you can access your primary mailbox, Archive mailbox, and public folder and make a backup of them in a PST file. The advantage is that you will always have access to your PST file.
The archive mailbox is a valuable tool for organizing and managing your emails in Exchange Online. This specialized mailbox sits alongside your primary mailbox folders in Outlook or Outlook Web App & provides you with a dedicated space to store important messages that you may not need to access frequently.
The top subscription plan offers a 100GB mailbox size limit. For most subscription plans, the limit is 50 GB. If you’re looking for even more storage, high-end subscription plans have you covered with 1.5 TB of archive storage that even has auto-expanding capabilities.
When the archive mailbox is filled, email messages will no longer automatically move into this archive mailbox, meaning that the user’s online mailbox size will continue to increase. This can create issues with storage capacity & system efficiency, which is why it’s important to address the problem as soon as possible.
To view the archive folder, scroll to the bottom of your folder view on the left side of the screen and double-click on Archives to expand the folder. Then, double-click on Inbox to expand that folder.