Two OST files in my Outlook. Why?

Megha Sharma Megha Sharma Updated On - 18 Oct 2019

No user would like any undesirable space grabbed with files or documents on the system drive. Just like a recent query with the issue of two OST files in the Outlook application which regenerates even after deletion when a user logon to the account next time. Having two OST files for Outlook account becomes an issue gradually with multiplication of files and causing slow-down in performance of the system application’s working. This query of two OST files is quite common in technical forums, and thus we thought to create a help blog regarding this issue.

OST files are Offline Storage Table files which are a local replica of Exchange Server data stored at the system location. It helps users to access Outlook data/work offline (without internet connectivity) which gets updated automatically when the internet connection is made further. So, any issue related to OST files directly affects the users privilege to access emails, contacts, etc. when there is no connection with Exchange Server or network connection is lost and indirectly affects the system’s performance. In such case, user should look for an immediate action and resolve the two OST files issue.

Any user can face this issue in these situations or conditions – corrupt Outlook profile, local AD account; multiple IMAP account profiles, corruption, and incompatibility of network OST, etc. One needs to have a check on these reasons and then try the given remedies for this issue “Two OST files in my Outlook” of many users.

Follow these Solutions

If you want to tackle this extra OST file generation with each time login to Outlook application, you can go for some manual actions or procedures which we are going to explain one-by-one.

  • Managing Outlook Profiles
  • Repairing Corrupt OST Manually
  • Backup OST and Remove Extra

Managing Outlook Profiles

Try removing unrequired or extra-added Outlook profiles in the application to resolve the regeneration issue of OST files. Close your Outlook application (if opened) and perform these steps:

  1. Open Control Panel application in your system with Windows + Run command.
  2. Select Mail option and then in the opened Mail Setup dialogue box, click Show Profiles option.
  3. All the Outlook profiles will get listed. Select the extra or unrequired profiles one-by-one and click Remove option to remove them.
  4. Now, delete the extra OST files, logon to the Outlook application and check for two OST files now.

Repair Corrupt OST File Manually

One reason behind this issue could be corruption in OST files which you can repair manually with scanPST.exe for all the Outlook versions. The basic path location of this in-built repair utility for different Outlook versions is listed here.

In current Outlook versions (from 2007 to 2019) (64 Bit): C:\Program Files (x86)\Microsoft Office\root\Office xx
In current Outlook versions (from 2007 to 2019) (32 Bit): C:\Program Files\Microsoft Office\root\Office xx
In older Outlook versions (64 Bit): C:\Program Files (x86)\Common Files\System\MSMAPI\<locale ID>
In older Outlook versions (32 Bit): C:\Program Files\Common Files\System\MSMAPI\<locale ID>

You just need to open the application from above folder paths, browse and add the corrupt OST file for repair.

Backup OST and Remove Extra Files

If you are looking for an alternative, then best thing to do which is saving main OST file to PST file format as a backup and then remove the extra created OST files. Talking about manual solutions, there are two free methods to convert OST to PST file including user-interface and archiving feature approach.

It is important to mention that manual solutions always require connection with Exchange Server and ignores orphaned, corrupted OST files. The manual conversion process holds other limitations as well as file size, filter restrictions, data loss risks, etc. If you don’t want all these risks in your OST conversion, trust the most popular OST to PST conversion tool, Kernel for OST to PST Converter. This tool just needs your OST file for conversion to PST and more file formats. Other than that, you can move your OST data to Exchange and Office 365 destinations. Some advanced filter options are also available for the users to convert OST to PST specifically. We recommend you for test trial with its demo version and then get confirmed for using this tool.

Summary

OST file is an important database file in connections with both Exchange Server and Outlook application. Therefore, any issues related to it needs to be resolved as soon as possible like two OST files in Outlook. Some solutions like Outlook profiles management, OST repair, conversion are explained, and the best tool for OST conversion is recommended at last.