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Summary: This content provides troubleshooting methods for Google Workspace (formerly G Suite) connectivity issues. It suggests checking the Status Dashboard, Known Issues, and Health Status of applications, along with tips for resolving login problems. It concludes by recommending data backup using Kernel G Suite Backup software.

Google Workspace, formerly known as G Suite, is a cloud-based platform offered by Google, offering a range of applications without requiring on-premises installations. Google ensures that users can access their data and applications as soon as they log in. However, occasional connectivity problems can arise when trying to open applications or access the entire account. In this article, we will share straightforward troubleshooting techniques to help you resolve connectivity issues.

Prior to delving into troubleshooting methods, it is advisable to assess the issue and its associated symptoms.

  1. Check the Status Dashboard

    The Google Workspace Status Dashboard provides a tabular display of application performance data. Any issues or problems are documented here, while smooth operation is indicated by empty entries. You can access the Status Dashboard and check an app’s health.
    URL – https://www.google.com/appsstatus

  2. Check the Status Dashboard

  3. Check the Google Workspace Known Issues

    TThe Known Issues page offers a comprehensive compilation of reported problems along with their corresponding resolutions. Administrators are advised to consult this page to determine whether the issue they are encountering has been previously reported.
    URL – https://support.google.com/a/answer/6166309
    Check the Google Workspace known issues
    You can open any application and then check the issue.

  4. Check the Health Status of the Applications

    The Admin Center allows you to monitor the well-being and accessibility of different applications, providing access to their health records.
    URL – https://admin.google.com/ac/appshealth
    Check the health status of the applications
    It offers monthly reports covering the entire year, allowing you to verify the consistent operation of applications for most of the time. However, there were occasional instances of connectivity problems as well.

  5. Check the Social Media Handles

    In the contemporary era, social media outpaces traditional news-sharing methods in delivering the most up-to-date information. Google frequently provides real-time updates on current events through its Twitter account, making it a reliable source to verify if the Workspace app is experiencing any issues.

    We have provided you with several methods for diagnosing connectivity issues, but these methods primarily offer insights into the problem itself. Now, let’s explore a solution for one of the most frustrating challenges encountered within Google Workspace accounts: the inability of Google Workspace users to access their Gmail accounts.

Google Workspace Users Cannot Sign into Gmail Accounts

If users encounter difficulties logging into their Gmail accounts, it can disrupt their entire email communication. To address this problem, you may want to explore some straightforward troubleshooting methods.

  • Check the username and password
    If the username and password you provided don’t align with your Google account details, an error message will be displayed. Therefore, it’s important to double-check your username and password and ensure they are entered accurately. If you continue to experience difficulties accessing your account, please reach out to the G Suite Administrator for assistance.
  • Use the correct URL
    Inexperienced users often select URLs directly from the web and inadvertently click on incorrect links instead of the intended ones. It’s advisable to verify that you’ve input a valid URL to ensure a smooth browsing experience.
  • Take the CAPTCHA test
    Google accounts necessitate a CAPTCHA assessment when accessed via non-Google web browsers such as Microsoft Edge or Mozilla Firefox. This CAPTCHA examination serves as a security measure to verify the account’s authenticity and facilitates a hassle-free login process.
  • Troubleshoot the errors
    If you encounter an error while attempting to log in, there are various troubleshooting steps you can take, such as reviewing your web browser’s security and privacy configurations. You also have the option to adjust your privacy and security settings to permit successful account login.

    Additionally, you have the option to include the mail login URL in the list of approved websites and clear the browser’s previous cache.


If you frequently encounter connectivity problems, it’s advisable to implement measures to safeguard your data. To achieve data security, it’s essential to consistently back up your information. Kernel G Suite Backup software is available for your help. It has the capability to create backups for essential G Suite applications such as Gmail, Contacts, Calendar, Sheets, Google Drive, Hangouts, and more.

You have the flexibility to store the backup data anywhere on your computer and retrieve it whenever you encounter connectivity problems. There are adequate number of filters on the software that lets you take the selective backup like G Suite Contacts/Calendar to Outlook PST excusively.