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Whenever a new system version/upgrade is available, it brings the latest security patches, bug fixes and possibly new feature additions. But for some users, upgrading to the new version of the Operating system can become a mess. It can lead to data loss and can also result in data corruption.
From many user search queries, it was found that most of them were facing Outlook Contacts missing issue after the system upgrades to Windows 10.
In this write-up, we have come up with methods to help you get out of such mess and will guide you through the process of recovering the missing Outlook Contacts on a Windows PC (personal computer).
When a system running an old version of Windows Operating System upgrades to the latest version available, all files created and stored in C drive by the previous installation are moved to Windows.old folder.
And in-case if the new Windows version fails to deliver expected satisfaction then, using the same folder you can restore the system to the version you prefer.
The same folder can also be used to recover Outlook’s lost data; and to find the folder for Outlook, check in the path below.
Inside the Windows.old folder, the data usually remains hidden; to unhide the Outlook Folder data:
If data restoration from Windows.old folder fails, in such situation try the other methods provided below.
First, check if the Outlook Address Book Service is added, as Outlook shows contacts in the Contacts Folder only if the said service is added to the Mail Profile.
With below steps you can check whether the Outlook Address Book Service is Added or not:
Once you’re done with the steps, re-open Outlook and check whether the service is now available or not, as it’ll show all Contacts from the Contacts Folder associated with the Mail Profile.
Along with adding the Outlook Address Book Service, we also recommend you confirm that Contact Folder is Marked as Outlook Address Book, as shown below.
To check or mark the Contact Folder as an Outlook Address Book, perform the steps given below:
With this method, all your missing Outlook Contacts might appear back, but in some case even doing so would not help at all.
In case, even after marking the Contacts Folder as an Outlook Address Book, it remains disabled and you have made sure that the Outlook Address Book service is added, it means that the Outlook Address Book Service is not functioning as it’s supposed to and is corrupt or broken.
To get over this problem, you would have to re-create your Mail Profile.
A Mail Profile is the combination of settings and files configured for a specific email account. It can carry many email accounts and support various account types like POP3, IMAP, Exchange, Gmail, and more.
To re-create mail profile, perform the steps provided below:
To manage mail profiles or re-configure an existing one or re-create, first, you need to locate the mail application (applet) available in the Control Panel.
Note: Mail applet’s availability/location varies as per the Windows version running on your PC.
Creating the Mail Profile again substitutes the issue of corruption associated with the old profile on your system.
After considering all the above options for getting the missing Outlook Contacts back, you should also consider data restoration from PST stored locally on the hard drive.
With the right application, the native methods can prove to help, but these procedures are not a hundred percent reliable. In similar scenarios, we suggest using an Outlook PST Repair software to help and assist you in fulfilling all your Outlook objectives.
Kernel for Outlook PST Repair helps you immediately repair and recover corrupt or damaged PST file data with no technical expertise required. And no matter how big or bulky the Outlook PST is in size, browse for the file and start the repair.
Along with getting the missing Outlook Contacts back, you can also use Outlook PST Repair to recover deleted emails, backup the PST data file, access attachment files, and much more.
New system upgrade can either be a mess or super delight to users. To avoid the experience from turning into a mess, we suggest you enable system restore feature. If you find your Outlook Contacts missing after upgrade to Windows 10, you can try the above methods. Also to overcome situations similar to above, read through our article on tips to recover deleted contacts in Outlook 2016.