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If you have used Microsoft 365, you might be familiar with shared mailboxes used by a group of people or employees to receive and send email from a common email address. It helps teams to perform common emailing tasks effortlessly in the organization. Multiple users can access a shared mailbox if the administrator gives them access to it.
Using a shared mailbox in Microsoft 365 is pretty straightforward, but when it comes to adding and using a shared mailbox in Outlook, most people don’t understand it. So, in this article, we will discuss how you can add and use a shared mailbox in Outlook.
Before adding and using a shared mailbox in MS Outlook 2013, 2016, or 2019, make sure you have taken care of the following points:
Once the admin adds you to the shared mailbox in Microsoft 365, you need to close and restart MS Outlook. After restarting Outlook, the shared mailbox might appear in your folder pane below the primary mailbox. However, if this doesn’t happen, you can add the shared mailbox manually.
Shared mailboxes take some time to appear in the Outlook folder pane. However, if it doesn’t work for you, then you can add it manually by following the below steps:
The shared mailbox will now appear in your MS Outlook below the primary mailbox. Now, you can send or receive emails using this mailbox.
After adding the shared mailbox to your Outlook, you can use it to send or receive emails. Let’s have a look at how to send emails from Shared Mailbox in Outlook.
The email will be sent from the Shared Mailbox address.
A shared mailbox calendar is shared with the members of the shared mailbox. As a member, you can create, edit, and delete events in the Calendar. However, if you don’t have access to the shared mailbox calendar, then you can access it easily with the following steps. The steps are given for Outlook on the web.
Adding and using Microsoft 365 Shared mailboxes with MS Outlook is one thing, but if you want to backup your shared mailboxes, then it’s necessary to have a backup plan in place, or you can also opt for an automated solution like Kernel Office 365 Backup & Restore to backup Office 365 mailboxes automatically. Besides, if you want to import Outlook PST files to Office 365, then this software can be convenient. So, this is an essential tool for all Office 365 users.
Shared Mailboxes are one of the greatest features of Microsoft 365, which allows you to send and receive emails from a common id. So, we created this article to help those users to add shared mailboxes in MS Outlook. Moreover, we have introduced a tool to backup Office 365 data, including shared mailboxes.