Fixing “0x80004005: The operation failed” error in MS Outlook

Avatar    Marvin Simmons     Updated On - 22 Feb 2019

Microsoft Outlook is widely used by businesses and home users as an email manager. But many error messages occur frequently while using this application. A common but frustrating errors is ‘0x80004005’.

Outlook error 0x80004005: The operation failed

Sometimes, the following error message is displayed by Outlook while trying to open any email: Sending and receiving reported error “0x80004005”: The operation failed. And the user will not able to download the incoming mails.

Note: You may get similar error messages (0x800ccc0d or 0x800ccc0e) while sending emails also.

Causes of Outlook error 0x80004005

The reason behind this error is the script blocking feature Norton Antivirus. If the script blocking setting (Enable script blocking) is ON in Norton Antivirus, it will cause Outlook to display this error message.

How to fix the Outlook error 0x80004005?

Disabling script blocking feature may be dangerous from the security point of view. So consider your security requirements of your environment before lowering it. Now have a look at the different methods by which can remove the ‘Operation failed’ error from your system.

Method 1: Disable the script blocking feature of Norton antivirus

If you are using Norton antivirus as your anti-virus program, then you must disable its script blocking settings (uncheck the ‘Enable Script Blocking’ option). For more information, please visit the Norton website.

Method 2: Disable Outlook’s New-Mail notification

Disabling New-Mail notification can help in resolving Outlook error message at the time of receiving emails (however, this will not resolve errors at Outlook error message at the time of sending emails). If you are using Outlook 2016, this is how you can do this:

  1. Click the File menu in the ribbon and choose Options from the list.
  2. It will open a dialog box named Outlook Options. Go to the Mail tab. Under the Message arrival section, uncheck the Display a Desktop Alert option. It will stop the desktop notification of the incoming messages.

Also, Outlook users face many other issues like corruption of PST files. In such situations, it is better to use an efficient third-party application that can recover the Outlook data without any discrepancy or loss. Kernel for Outlook PST repair is a competent professional data recovery tool that has been developed specially for this purpose. It can retrieve the data from PST files created in any version of MS Outlook.

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