A shared mailbox is accessible to many users to send emails and reply to the sender. It reduces the burden of incoming flow of emails like customer inquiries, help desk queries, departmental communication, complaints, etc. In Office 365, it is quite easy to create it in the Exchange Admin Center.
Note – You can choose to edit the email address name if required.
A shared mailbox has multiple benefits which directly enhances business communication –
A shared mailbox provides great flexibility to the business communication. But it also has some drawbacks which may create some problems if not handled properly –
A shared mailbox is convenient for the businesses to divide the heavy inflow of emails and assign multiple users with the task of receiving and sending messages on behalf of the organization. To keep the data of shared mailboxes safe and secure you should constantly back up its content so that it can be restored when there is a data loss situation. The Kernel Office 365 Backup and restore tool is specially designed to keep the backup of Office 365 mailboxes in PST format and also to restore PST file to Office 365.
A simple tool to Backup Office 365/Exchange mailboxes to PST & Restore them