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How to resolve IMAP error – 0X800CCC0E?

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Has it been a never ending struggle for you to fix your prolonged issue with Exchange Server client regarding an error when you try to connect? The error 0x800CCC0E is probably the most common error that MS Outlook, Outlook Express or similar email client users faces while performing the email communication. This article discusses the exact error that looks as followed:

The connection to the server has failed. Account: ‘your_account’, Server:’your_SMTP_server’, Protocol: SMTP, Port: 25, Secure (SSL): NO, Socket error: 10061, Error Number: 0x800ccc0e

After getting this error, it is always good to know why the error has occurred and how it can be resolved. The error message: 0X800CCC0E pops up because of number of reasons. This article thoroughly explains the causes of the error and some guidelines to easily fix the issue.

Resolving the IMAP error -0X800CCC0E in MS Outlook

To fix the error, do the actions mentioned in the steps given below.

  1. Check the Internet Connection
  2. It’s possible that the Internet connections are not proper. So check the Internet connection and make sure that there is an active connection between the computer system and the Exchange Server.

  3. Check the settings for the Email Account in Outlook
  4. This error can occur because of incorrect Incoming, Outgoing, Username, and Password account settings. So, all the account settings must be correct. While checking the account settings, make sure that the username has the entire email address in it. The procedure to configure settings may differ in different versions of MS Outlook. So you can refer to Microsoft sites for details.

  5. Delete email messages if they look suspicious
  6. Malicious emails can create issues like blocking of messages. So it’s better to delete them from the mailbox by accessing it using the web-based program.

  7. Check the antivirus application & disable it
  8. Another reason of this error can be anti-viruses that are installed on your computer system for security proposes. Disable all the anti-viruses, firewall software, email spammers or email scanning software that are running in to your computer system. Sometimes these types of programs prevent you from connecting to your email account correctly. Therefore, disable all the programs until you start accessing your emails.

  9. Check firewall configurations
  10. Make sure that your firewall does not block Outlook.exe from accessing Internet. However, this method has some security risks associated with it. So follow this method, only with caution.

  11. Try Outlook recovery tools
  12. Additionally, you can start Outlook in safe mode and can try the free PST repair tool (scanpst.exe). It is sure that the after trying all these steps, you will be able to fix the error. However, if you are not able to resolve the Outlook error 0x800ccc0e by utilizing the methods as described then it is ideally recommended to try a third party Outlook Recovery software like Kernel for Outlook PST Repair. It is the best email recovery software for MS Outlook 97, 98, 2000, 2002, 2003, 2007, 2010, 2013, 2016 versions. To repair Outlook PST files with best software to repair PST databases, download the free evaluation version to evaluate and test the features and functions.

  13. Start Outlook in Safe Mode
  14. Launching outlook in safe mode can resolve many outlook errors.

    • In latest Windows versions like 10/8.1/8/7/Vista,
    • In the Search bar, type outlook.exe/safe and hit Enter.

    • In Windows 2003, 2000 and XP,
    • In Start>Run, type outlook.exe/safe and click OK.


  15. Verify your Outlook profile
  16. To verify the working of your Outlook, create a new profile and send/receive messages with the new profile. If it is working fine, make the new profile as the default profile.

    Creating a new Outlook profile and setting it as the default profile will help you in fixing many Outlook errors.

  17. Clean all the messages stuck in Outbox
    • Select the Work Offline mode under Send/Receive tab
    • Select the Outbox folder, move the messages to the Draft folder or Delete the message stored in Outbox folder.
  18. Increase server timeout setting
  19. Server timeout setting can be modified by following the steps:

    • Launch Outlook.
    • Got to File>Info>Account Settings>Account Settings
    • Select the target account and click on Change.
    • Select More Settings and click on Advanced tab.
    • Increase the server timeout settings until the error is resolved.


  20. Third party tools causing a problem
  21. There are certain third -party products like Net Nanny, Marketscore (Netsetter) Internet Accelerator, and Panicware Pop-Up Stopper that may cause errors in Outlook. So just be aware of them.

  22. SMTP server settings
  23. The IMAP error 0x800ccc0e can happen due to SMTP server settings and email configuration settings. There are 2 methods to modify the SMTP settings.

    Method 1: Change the outgoing server settings

    1. Go to Outlook>File>Account Settings>Account Settings.
    2. Under Email tab, select your email account and double-click on it.
    3. In the new dialogue box, select More Settings.
    4. Under the Outgoing Server tab, select the checkbox ‘My outgoing server(SMTP) requires authentication. Click OK.
    5. Restart Outlook and check if the error persists.

    Method 2: Change server port number

    • This process is almost same till you reach More Settings option while doing Method I.
    • Now, under the Advanced tab write the value for Outgoing server (SMTP) as 587. Click OK

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Comments (2)

  1. Laramie October 27, 2017 at 09:37

    I am having problems with the error code 0 x 800ccc0e on my outlook 16 on this computer which is on a OS win 7

    • Oswald Foster October 30, 2017 at 10:05

      You can fix such kind of errors completely and open Outlook PST file in Outlook 2016 and it’s compatible Outlook PST repair tool for Win 97 to Win 10.

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