Read time: 8 minutes

Summary: The IMAP error – 0X800CCC0E can be a frustrating roadblock in your email communication. In this comprehensive blog post, we’ve covered various methods to help you resolve this common issue. From checking your internet connection to reviewing your antivirus settings, we guide you through troubleshooting steps. We also introduce a powerful PST repair tool for more stubborn cases.

John had relied on Microsoft Outlook for his email needs for as long as he could remember. It had always been his trusted email application, providing seamless communication. However, his experience took an unexpected turn when he encountered an IMAP error – 0X800CCC0E. He found himself at a loss on how to resolve it.

This issue is an all-too-familiar struggle for users like John. The 0x800CCC0E error is one of the most common hurdles faced by MS Outlook, Outlook Express, and similar email client users during their email communication. It can crop up for a variety of reasons, including incorrect server settings or login credentials. To help users like John navigate through this challenge, this article delves into the specifics of this error, which looks like this:

The connection to the server has failed. Account: ‘your_account’, Server:’your_SMTP_server’, Protocol: SMTP, Port: 25, Secure (SSL): NO, Socket error: 10061, Error Number: 0x800ccc0e

After encountering this error, it’s essential to understand the reasons behind it and how to effectively resolve it. The error message, 0X800CCC0E, can surface due to a variety of factors. In this article, we will comprehensively elucidate the root causes of this error and provide clear guidelines for resolving it. Let’s begin by examining the underlying causes.

Reasons behind getting the Error 0x800CCC0E

The primary culprit behind the 0x800CCC0E error is often a disrupted Internet connection. Additionally, any configuration changes that obstruct Outlook’s connection can contribute to this issue.

Below, you’ll find a list of some of the most common reasons behind the 0x800CCC0E error:

  • Loss of connectivity to the Internet
  • Antivirus settings restricting the connection
  • Windows Firewall blocking certain features of Outlook
  • Suspicious emails
  • SMTP authentication error
  • Faulty Add-ins
  • Corrupted files
  • Incorrect configuration with wrong port numbers

You should know the exact culprit in order to fix the issue quickly.

Resolving the IMAP error -0X800CCC0E in MS Outlook

To fix the error, do the actions mentioned in the steps given below.

  1. Check the Internet Connection
    If you’re encountering the IMAP error – 0X800CCC0E, it’s possible that your internet connection is experiencing disruptions. To resolve this issue, please follow these steps: Check your internet connection to ensure it’s functioning correctly. Once you’ve confirmed that your internet connection is stable, you should be able to resolve the IMAP error – 0X800CCC0E.
  2. Check the settings for the Email Account in Outlook
    If you come across the IMAP error – 0X800CCC0E while using Microsoft Outlook, the issue may stem from incorrect email account settings. To rectify this problem, please follow the steps below:

    1. Open Microsoft Outlook and go to the “File” tab.
    2. Select “Account Settings” from the drop-down menu.
    3. Click on the “Email” tab.
    4. Double-click on your email account to open the “Account Settings” dialog box.
    5. Ensure that the “Incoming mail server (IMAP)” setting is correct. It should be set to (replace yourdomainname with your actual domain name).
    6. Ensure that the “Outgoing mail server (SMTP)” setting is correct. It should be set to (replace yourdomainname with your actual domain name).
    7. Click on the “OK” button to save your changes and close the dialog box.
    8. Close Microsoft Outlook and restart it. You should now be able to access your email account without any issues.
  3. Delete email messages if they look suspicious
    If you’re receiving the IMAP error – 0X800CCC0E, there’s a possibility that you’ve received a suspicious email message. To address this error, take the following steps: Delete the suspicious email message from your inbox. If you’re unsure about the message’s legitimacy, consider verifying it with the sender before taking any action.
  4. Check the antivirus application & disable it

    If you are encountering IMAP error – 0X800CCC0E while trying to access your email account, then there might be some issue with the antivirus application installed on your computer. This error usually occurs when the antivirus program blocks the required ports for accessing the email account.

    To resolve this issue, you need to check the settings of your antivirus program and disable it temporarily. Once the antivirus program is disabled, try accessing your email account again and see if the error still persists. If the error is resolved, then you can enable the antivirus program and add an exception for the email application in its settings.

  5. Check firewall configurations
    Ensure that your firewall is not blocking Outlook.exe from accessing the internet. It’s important to note that this method may come with some security risks, so proceed with caution.
  6. Start Outlook in Safe Mode

    Launching outlook in safe mode can resolve many outlook errors.

    • In latest Windows versions like 10/8.1/8/7/Vista,
      In the Search bar, type outlook.exe/safe and hit Enter.
    • In Windows 2003, 2000 and XP,
      In Start>Run, type outlook.exe/safe and click OK.
  7. The Outlook application will be opened in safe mode. Now, click on File>Options. Click the Add-ins option from the left panel and then click the Go option against the Manage Com Add-ins section from the right panel. Unselect the Add-ins and click OK to eliminate any issue through the add-ins.
  1. Verify your Outlook profile
    To verify the working of your Outlook, create a new profile and send/receive messages with the new profile. If it is working fine, make the new profile as the default profile.

    Creating a new Outlook profile and setting it as the default profile will help you in fixing many Outlook errors.

  2. Clean all the messages stuck in Outbox
    • Select the Work Offline mode under Send/Receive tab

      Work Offline

    • Select the Outbox folder, move the messages to the Draft folder or Delete the message stored in Outbox folder.
  3. Increase server timeout setting

    Server timeout setting can be modified by following the steps:

    • Launch Outlook.
    • Got to File>Info>Account Settings>Account Settings

      Account Settings

    • Select the target account and click on Change.

      Select the target account

    • Select More Settings and click on Advanced tab.
    • Increase the server timeout settings until the error is resolved.
      Increase the server timeout settings
  4. Third party tools causing a problem
    Be aware that certain third-party products such as Net Nanny, Marketscore (Netsetter) Internet Accelerator, and Panicware Pop-Up Stopper can potentially trigger errors in Outlook. Exercise caution when using such software in conjunction with your email client.
  5. SMTP server settings

    The IMAP error 0x800ccc0e can happen due to SMTP server settings and email configuration settings. There are 2 methods to modify the SMTP settings.

    Method 1: Change the outgoing server settings

    • Go to Outlook>File>Account Settings>Account Settings.
    • Under Email tab, select your email account and double-click on it.
    • In the new dialogue box, select More Settings.
    • Under the Outgoing Server tab, select the checkbox ‘My outgoing server(SMTP) requires authentication. Click OK.
    • Restart Outlook and check if the error persists.

    Method 2: Change server port number

    • This process is almost same till you reach More Settings option while doing Method I.
    • Now, under the Advanced tab write the value for Outgoing server (SMTP) as 587. Click OK

  6. Try Outlook recovery tools
  7. Furthermore, you can initiate Outlook in Safe Mode and attempt to use the free PST repair tool (scanpst.exe). It’s highly likely that by following these steps, you will successfully resolve the error. However, in the event that the Outlook error 0x800CCC0E remains unresolved despite these methods, it is advisable to consider using a third-party Outlook Recovery software like Kernel for Outlook PST Repair.

    It is regarded as one of the most effective PST recovery software solutions, compatible with MS Outlook versions such as 97, 98, 2000, 2002, 2003, 2007, 2010, 2013, 2016, and 2019. To mend your Outlook PST files using this top-notch software, you can start by downloading the free evaluation version to assess its features and capabilities. Subsequently, should you find it meets your needs, you have the option to acquire the licensed version, granting you unrestricted access to the software’s full range of capabilities.

Wrapping Up

So, there you have it. We’ve outlined the methods that should assist you in resolving the IMAP error – 0X800CCC0E. With a bit of luck, one of these solutions has effectively resolved the issue, and your email is now functioning seamlessly once more. In the event that the problem persists, it may be worth considering the possibility of PST file corruption within Outlook. Our recommended tool is an efficient and dependable option for swiftly repairing corrupt or damaged PST files. To gauge its performance, you can begin with the free trial version of the software.

Kernel for Outlook PST Repair