Read time 4 minutes

Summary: This article addresses the critical Error 0x8004010f affecting Exchange information store on Exchange Server 2007 and 2010, preventing service initialization. It outlines the error’s consequences, causes, and a detailed resolution involving ADSI Edit. Alternatively, it suggests using Kernel for Exchange Server Recovery, a reliable third-party solution for EDB file recovery.

Are you struggling to resolve a critical error (Error 0x8004010f) affecting the Exchange information store? In this situation, users find themselves unable to start the Exchange information store on either Exchange Server 2010 or MS Exchange Server 2007. Even after attempting manual service restarts, users continue to encounter the following error message:

“Unable to initialize the Microsoft Exchange Information Store service.” – Error 0x8004010f

Product Name Exchange
Product Version 8.0 (Exchange Server 2007)
Event ID 5000
Event Source MSExchangeIS*
Alert Type Critical Error
MOM Rule Path Microsoft Exchange Server/Exchange 2007/Mailbox/Information Store
MOM Rule Name Unable to initialize the Microsoft Exchange Information Store Service.

The error mentioned earlier is a common indication that the MS Exchange Information Store services cannot be initiated. The Exchange 2007 Management pack for MS Operations Manager consistently monitors the Windows Application log on machines running Exchange Server 2007. It generates error events when Windows encounters difficulty initializing the Exchange Information Store on the local machine.

You may find out the error in Event Viewer of the Application log

Event Type Error
Event ID 5000
Event Source MSExchangeIS
Event Category General
Description Unable to initialize the Microsoft Exchange Information Store service. – Error 0x8004010f.
Consequences of this Error Event

Data files are deemed to be in a precarious situation when you encounter difficulties accessing Exchange database files within the Exchange Information Store. The Exchange Server houses the vital EDB files, including both priv1.edb and pub1.edb, which store user mailbox data. If these files become corrupted or inaccessible, the information they hold faces a grave peril, potentially resulting in actual data loss.

Cause of the Issue

When the Microsoft Exchange Information Store service is initiated, it automatically scans for the default recipient policy within both Exchange Server 2007 and Exchange Server 2010 environments. The potential causes for encountering this issue may stem from the presence of either of the following conditions:

  • Replacement of the Default Policy by a custom email address policy
  • Deletion of the Default Policy from E-mail Address Policies tab

Prior to embarking on the resolution process, it is essential to ensure that you possess local Administrator privileges. Now, proceed to implement the following steps with precision:

  1. Go to Start and find Run and click, then type this command Adsiedit.msc, and again click OK.
  2. On the Action menu, go to Connect to option and click on it.
  3. A ‘Select a well-known Naming Context’ Box will appear, simply go its Configuration option, and click OK.
  4. Proceed further by expanding the following:
    • Configuration ( The_Domain_Controller_Name . The_Name_Of_The_Domain . com )
    • CN=Configuration,DC= domain ,DC=com
    • CN=Services
    • CN=Microsoft Exchange
    • CN= Organization
    • CN=Recipient Policies
  5. Simply go the email address policy and right-click to open the Properties.
  6. Go to the Attribute option and select purportedSearch. Here confirm that the value is (mailNickname=*).
    Note In case the value of purportedSearch is not mentioned as (mailNickname=*), change it manually by following these steps:

    • Go to purportedSearch, and simply click Edit option.
    • Go to Clear option and then type (mailNickname=*) in the Value box. Click OK to save the changes.
  7. Go to Attribute, and then click msExchPolicyOrder. Now click Edit option.
  8. Go to Clear, type 2147483647 in the Value box, and then double-click OK option.
  9. Exit the Active Directory Service Interfaces (ADSI) Edit.
  10. Now, restart the server, which is running Exchange Server

Alternate Solution

If you encounter difficulty resolving the error message “Unable to initialize the Microsoft Exchange Information Store service” with Error 0x8004010f using the manual method, consider exploring third-party recovery software as an alternative solution.

Kernel for Exchange Server Recovery is a dependable software solution designed to ensure swift and precise recovery of EDB files, thereby ensuring the seamless functioning of the Exchange Information Store. This proficient tool is capable of rescuing EDB files from a wide array of corruption issues, ranging from dirty shutdown, and virus intrusions to improper Exchange Server shutdowns, corrupted header information, JET engine failures, and more – all within a matter of minutes.

The tool excels in restoring corrupt EDB files with utmost authenticity and integrity. Notably, it offers the convenience of batch processing, allowing you to add multiple EDB files simultaneously for a quick and efficient resolution. What sets this tool apart is its independence from the availability of log files and Exchange services when tackling EDB file corruption issues.

Kernel for Exchange Server