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Summary: Microsoft’s Windows 10 Photos app offers advanced multimedia features, but users may encounter the 0x887A0005 error when exporting videos. Possible causes include corrupted cache, damaged drivers, system file issues, and hardware acceleration settings. The article provides five methods to fix the error, including troubleshooting, clearing cache, updating drivers, resetting the app, and updating Windows 10. If issues persist, a professional image repair tool is recommended.

Microsoft’s multimedia applications boast an array of features for video playback and image management, incorporating advanced functionalities for enhanced reliability and effectiveness. Notably, Windows 10 is equipped with a comprehensive multimedia application that excels in capabilities, editing tools, and compatibility with standard image formats. The photo application facilitates quick and efficient access to photos, along with seamless video editing capabilities.

Microsoft’s Windows 10 OS comes with a built-in image editing program called the Photos application. This eliminates the need for third-party photo applications, as Microsoft has optimized the app with a robust set of features. Furthermore, the application includes a user-friendly video editor and creator, allowing for quick and precise video editing and creation.

Recently, a number of users complained that their screens show an error message 0x887A0005 whenever they try to export video via the application.

We delved into the matter and discovered that the issue might stem from a range of factors, such as faulty drivers, complications with hardware-accelerated encoding, and other potential sources.

Photo Error 0x887A0005 in Windows 10: Overview

This error message is seen while exporting videos using Microsoft Photos. It displays the following error messages:
To export video, update your driver
We experienced a problem with your video drivers and were not able to export the video. Try again after updating your hardware manufacturer’s drivers.
You can find the error code here: 0x887A0005.

Reasons Behind the Photo Error 0x887a0005

Let’s first explore the prevalent factors leading to video export errors before delving into the solutions. In the realm of Windows 10, typical triggers for this photo error include:

  • Corrupted Microsoft Cache If your Microsoft Store cache gets corrupted, it can lead to issues when using Microsoft Photos. Clearing the cache might be the solution to resolve this problem.
  • Damaged Drivers The error code 0x887A0005 often stems from video drivers that are either malfunctioning, outdated, or damaged. To resolve the issue, ensure your graphics drivers are up to date.
  • Corruption of System Files It is possible that some Windows components have become damaged or experienced internal glitches. Therefore, using the built-in troubleshooter or Photos app reset could resolve the error.
  • Setup of Hardware-Acceleration The use of the hardware-accelerated encoding settings causes problems for a lot of users. Therefore, you can remove the settings and see whether it works for you.
Photo Error 0x887A0005 in Windows 10 Easy Fix: 5 Best Resolving Methods

We have provided the best solutions & different ways to recover corrupted JPEG and JPG files below.

  1. Tap on the Start button. To access the application, click on Settingsclick on Settings
  2. Next, click the option Update & Security.
  3. In the right-hand menu, tap on the Troubleshoot option.tap on the Troubleshoot
  4. Select the option Additional troubleshooters to access the available troubleshooting options on Windows PC.
  5. Choose Windows Store Apps from the list.Choose Windows Store Apps
  6. Select the tab Run the troubleshooter.Run the troubleshooter
  7. Restart the PC to see if the problem still persists.
Method 2: Clear the MS Store Cache

When you start an app for the first time, it keeps a cache of information about the program for future reference.

Sometimes, the application might face issues due to damaged cached files, hindering its proper functioning. It’s worth considering that these problematic cached files could be the root cause of the issue.

Here’s how you can clean this Windows Store cache on your PC to fix the issue.

  1. Go to the search bar and type Command Prompt.Go to the search bar
  2. To run Command Prompt as an administrator, click Run as administrator.Run as administrator
  3. Type the command wsreset.exe in the Command Prompt and hit Enter.hit Enter
  4. Upon completion, restart your computer to see if the error is fixed or not.
    The Microsoft Store should now be available to you without any problems. In case the problem persists, continue with the next method below.
Method 3: Update your Graphics Card Drivers

Ensuring your graphics driver is up-to-date can resolve various issues concerning display and video functionality. Opting to update the driver is a wise decision to maintain the optimal condition of your display.

  1. Tap on the Start button. Within the Search Box, type Device Manager.Tap on the Start button
  2. Open the right-click menu of the Device Manager and select Open.
  3. Next, scroll down & look for the option Display adapters. Then, expand this menu for more available settings.look for the option Display adapters
  4. Right-click on each adapter under the option Display adapters.
  5. Select the option Update driver to start updating the graphic drives.Update driver
  6. Tap on Search automatically for the updated driver option.
  7. You will no longer have the error once you update the driver, so you can still edit & create videos in the Photos application.
Method 4: Reset the Photos App

Refreshing an application eliminates any corruption and bugs in the system. This procedure is akin to uninstalling and reinstalling the program, but it’s significantly faster.

Here’s how to reset your Photos app on Windows:

  1. Go to the Start menu and tap on the Search bar.
  2. Type up Apps & Features in the search bar.Type up Apps & Features
  3. Tap on Open to access the Apps & Features window.
  4. Look for Microsoft Photos and click on it.Look for Microsoft Photos and click on it
  5. Choose Advanced Options and within the next window, tap on the Reset button.Choose Advanced Options
  6. When the confirmation prompt appears, click Reset again.
  7. You can now restart your computer to check if the issue has been resolved.
Method 5: Updating Windows 10

Updating your Windows operating system can address various problems and bugs on your computer. If you’re experiencing issues, it’s important to check if your Windows PC is running the latest updates before proceeding with the steps below. Follow the provided instructions to ensure your Windows is up-to-date.

  1. Tap on the Start button.
  2. Within the Search field, type Windows Update and hit Enter.
  3. A Window Update Dashboard will appear, and you need to select the option Check for Updates.
  4. Your system will now start the scan for the newest available update.
  5. Wait for Windows to complete the scan.
  6. If you are eligible for an update, download, open the update, and install.
  7. Finally, restart your PC.

After implementing the aforementioned 5 solutions and finding that the Photo error code 0x887A0005 persists, it’s time to consider a foolproof troubleshooting method. Enter the realm of professional image repair tools for a reliable solution. One such brilliant tool is Kernel Photo Repair. Using this advanced tool, you can repair any image format without hassle or limitations. All image formats are supported. Other features include fixing advanced image file formats from every technical equipment. It supports all Windows versions too. But how to recover permanently deleted photos? We have it all under this tool. Download it and start fixing your problems now.


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