5 Best Methods To Resolve Photos Error 0x887A0005 in Windows 10

Read time: 10 minutes

Photos error 0x887A0005 occurs while exporting videos using Microsoft Photos due to Graphic Drivers failure. It displays the following error message:

To export video, update your driver

We experienced a problem with your video drivers and were not able to export the video. Try again after updating your hardware manufacturer’s drivers.

You can find the error code here: 0x887A0005.

This error is getting increasingly common amongst users of Photos application as many users either forget to delete their accumulated cache or use Hardware Acceleration settings to improve CPU’s performance. We’ve discussed some effective ways to troubleshoot this error, follow each step carefully and resolve this issue with ease.

Reasons Behind the Photos Error 0x887A0005

Before we get to the solutions, get an overview of the most common reasons that can cause an error while exporting the video.

The common causes behind the occurrence of this photos error in Windows 10 are:

• Corrupted Microsoft Cache: In case your Microsoft Store cache becomes corrupted, this causes problems while using Microsoft Photos. Therefore, clearing the cache could help solve the issue.
• Damaged Drivers: One of the most important causes of the error code 0x887A0005 is malfunctioning, outdated, or damaged video drivers. Corrupt graphic drivers can also cause the black screen issue with video files. Update the graphics drivers to fix the issue.
• Corruption of System Files: It is possible that some Windows components have become damaged or experienced internal glitches. Therefore, using the built-in troubleshooter or Photos app reset could resolve the error.
• Setup of Hardware-Acceleration: The use of the hardware-accelerated encoding settings causes problems for a lot of users. Therefore, you can remove the settings and see whether it works for you.

Photos Error 0x887A0005 in Windows 10 Easy Fix: 5 best Resolving Methods

We have provided the best solutions & different ways to resolve video errors easily with the below given methods.

Method 1: Run the Troubleshooter

This method is an effective way to quickly address common errors. To run the troubleshooter, follow the steps provided below:

1. Tap on the Start button. To access the application, click on Settings.
2. Next, click the option Update & Security.
3. In the right-hand menu, tap on the Troubleshoot option.
4. Select the option Additional troubleshooters to access the available troubleshooting options on Windows PC.
5. Choose Windows Store Apps from the list.
6. Select the tab Run the troubleshooter.
7. Restart the PC to see if the problem still persists.

Method 2: Clear the Microsoft Store Cache

When you start an app for the first time, it keeps a cache of information about the program for future reference.

However, there are occasions when the cached files become damaged and block the application from functioning. There’s a possibility that the cached files could be responsible for the problem.

Here’s how you can clean this Windows Store cache on your PC to fix the issue.

1. Go to the search bar and type Command Prompt.
2. To run Command Prompt as an administrator, click Run as administrator.
3. Type the command wsreset.exe in the Command Prompt and hit Enter.
4. Upon completion, restart your computer to see if the error is fixed or not.

The Microsoft Store should now be available to you without any problems. In case the problem persists, continue with the next method below.

Method 3: Update your Graphics Card Drivers

Updating the graphics driver can fix many problems related to display and video. Updating the driver is always a smart choice to keep your display in good condition.

1. Tap on the Start button. Within the Search Box, type Device Manager.
2. Open the right-click menu of the Device Manager and select Open.
3. Next, scroll down & look for the option Display adapters. Then, expand this menu for more available settings.
4. Right-click on each adapter under the option Display adapters.
5. Select the option Update driver to start updating the graphic drives.
6. Tap on Search automatically for the updated driver option.
7. You will no longer have the error once you update the driver, so you can still edit & create videos in the Photos application.

Method 4: Reset the Photos App

Resetting an application will remove all the corruption and bugs throughout the process. The process is similar to uninstalling and installing the program. However, it’s much quicker.

Here’s how to reset your Photos app on Windows:

1. Go to the Start menu and tap on the Search bar.
2. Type up Apps & Features in the search bar.
3. Tap on Open to access the Apps & Features window.
4. Look for Microsoft Photos and click on it.
5. Choose Advanced Options and within the next window, tap on the Reset button.
6. When the confirmation prompt appears, click Reset again.
7. You can now restart your computer to check if the issue has been resolved.

Method 5: Updating Windows 10

Windows updates can fix a number of issues and bugs on your PC. Sometimes, an old Windows Operating System can lead to many issues. Before advancing to the below steps, verify that the Windows PC is up-to-date or not.
Then, follow the instructions here for updating the Windows.

1. Tap on the Start button.
2. Within the Search field, type Windows Update and hit Enter.
3. A Window Update Dashboard will appear, and you need to select the option Check for Updates.
4. Your system will now start the scan for the newest available update.
5. Wait for Windows to complete the scan.
6. If you are eligible for an update, download, open the update, and install.
7. Finally, restart your PC.

Since this error stems from faulty graphic drivers, the above given methods will resolve the 0x887A0005 issue. However, if you still face issues while exporting your video files, there’s a chance your videos have been damaged or corrupted. To avoid further damage and for quick recovery, we suggest you opt for a reliable Video Repair tool. Tools like Kernel Video Repair are specifically designed to repair corrupt or damaged video files without compromising with the original quality. Simply add the corrupt video file to the tool and fix all the issues in a few minutes.

Wrapping Up

As you now understand the reasons of Photos Error 0x887A0005, the root cause of this issue is faulty Graphic Drivers. Try updating your Graphic Drivers and also delete the accumulated cache. Run the Windows Troubleshooter if the given easy fixes aren’t helpful. If the issue still persists, use Kernel Video Repair for the best results.

Frequently Asked Questions