Fix: Outlook Web App Can’t Download Attachments
Read time 6 minutes
Microsoft’s web-based email client, formerly known as Outlook Web App and now referred to as Outlook on the web, enables users to access their Exchange Server mailboxes from any internet browser. To access their mailbox, users can simply enter the OWA access URL along with their account username and password in their web browser. With the Outlook web application, users can compose and send emails, including attachments, directly from their web browser. Additionally, the Outlook on the web offers offline functionality for desktop users, allowing them to work without an internet connection.
This blog addresses a common problem encountered with Outlook on the Web, where attachments in emails either stop downloading or are restricted from downloading altogether. The purpose of this blog is to inform users about the possible reasons behind the issue of “Outlook Web App not downloading attachments” and offer solutions to resolve it.
It is to be understood that these manual fixes are for trial and error use. Let us know the manual workarounds in detail.
Follow these workarounds for resolving the issue where your Outlook on the Web attachments are not getting download.
In some cases, certain web browsers may not be fully compatible with Outlook on the Web, which can affect its functionality. If you’re experiencing issues with attachment downloads, consider launching your Outlook on the Web application using a different web browser. For example, if you’re currently using Google Chrome, try switching to a different browser like Microsoft Edge or Internet Explorer. Sometimes, this simple change can resolve the problem, allowing you to download attachments from your received emails.
Sometimes, resolving the issue can be as simple as downloading the attachment as a zip file. Additionally, you can choose to download multiple or all attachments together, which may help resolve the problem.
You just need to open that email which contains multiple attachments and hit the Download all option below the linked attachments.
Note: There is another option to save the email attachments, i.e. Save to OneDrive/Save all to OneDrive for single/multiple attachments in the email. This also can help you solve the issue.
Outlook on the Web offers a light version that is designed to run smoothly even in low-bandwidth situations, low accessibility environments, and with older web browsers. Users encountering attachment download issues can switch to this light version and attempt to download the attachments from there, potentially improving their experience.
To move to the light version of Outlook on the Web application, follow these steps.
When new features and interfaces are introduced, it’s possible that some glitches and errors may arise within the application. To address these issues, users can consider reverting to the previous interface of the application, which might help resolve any compatibility or functionality problems they are experiencing.
If you are a Chrome user, it’s important to be aware of potential issues related to browser extensions such as ad-blockers, the safe browsing feature, and flag configurations. These additional features may not always be fully compatible with the Outlook on the Web application, and as a result, users may need to consider disabling or removing them to ensure smoother functionality.
Note: The process is the similar for other web browsers too.
Users can try the following as well on their end.
We hope that you got some help to fix the issue where “Outlook Web App can’t download attachments.”
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This blog explores various potential causes behind attachment download issues in the Outlook on the Web application and offers corresponding solutions for each of these challenges.
