Sometimes, during the process of mounting a mailbox store or public folder store in MS Exchange Server 2000 or 2003, following error message appears on your computer screen:
An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.
ID no: c1041724
Exchange System Manager
An event log describing the preceding error message is also recorded in the Application log that can be viewed using an event viewer. The event log recorded in the Application log contains following information:
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9518
Description: Error 0xfffffc01 starting Storage Group /DC=COM/DC=EXAMPLE/CN=CONFIGURATION/CN=SERVICES/CN=MICROSOFT EXCHANGE/CN=FIRST ORGANIZATION/CN=ADMINISTRATIVE GROUPS/CN=FIRST ADMINISTRATIVE GROUP/CN=SERVERS/CN=ServerName/CN=INFORMATIONSTORE/CN=FIRST STORAGE GROUP on the Microsoft Exchange Information Store. Storage Group – Initialization of Jet failed.
The aforementioned error message can be generated due to the following primary reasons:
- You have specified wrong path for the mailbox store or public folder store that you want to mount. It may happen that the drive letter where the mailbox store or public folder store is located has been changed to another drive letter due to which the software is unable to find the required mailbox store or public folder store.
- The error message can also be generated when an antivirus program has blocked read/write access to the drive where mailbox store or public folder store is available.
To resolve the specified error message and perfectly mount the mailbox store or public folder store in Exchange Server, you first need to know the cause of the error.
You should confirm that whether the problem has occurred due to antivirus program or wrong file path. In order to verify that if the problem is due to antivirus or not, disable the antivirus program for a while. After that, again try mounting the mailbox store or public folder store in MS Exchange Server. If the mounting process will be completed successfully then it means the problem was due to antivirus. In that case, you should obtain the latest antivirus update otherwise you may face the same issue again in the future.
But, in case you receive the same error message even after disabling the antivirus program, perform the following steps to tackle the issue:
- Click Start > All Programs > Microsoft Exchange > System Manager.
- Expand Administrative Groups in which you are facing the problem.
- Expand Servers. Now, expand the Server on which you are having the problem.
- Right-click the storage group that contains the mailbox store or public folder store that you need to mount.
- Click Properties.
- Select the General tab.
- Examine the path in the Transaction log location box and in the System path location box. If you found the path wrong then click Browse to locate the mailbox store or public folder store. In Exchange Server 2000 or 2003, database files are stored at following location:
- Click OK.
- Repeat steps 3 to 7 for each storage group in the Server to verify the file location.
- After you have completed verifying the file location for each storage group, you need to verify the database location for each store in each storage group.
Following steps help you verifying database location for each store in each storage group:
- Select and expand a storage group.
- Right-click the StoreName (ServerName) and click Properties.
- Select the Database tab and verify the path appearing in the Exchange database box. After that, verify the path appearing in the Exchange streaming database box.
- If any one or both of the paths are found incorrect then click Browse to locate the correct database file.
- Click OK.
- Repeat steps 2 to 5 to verify the path for each mailbox store or public folder store.
- Now, mount the mailbox store or public folder store in Exchange Server.
While working with Exchange Server, the Exchange database file can be damaged anytime due to various known and unknown reasons. If any time you face problems due to database corruption while working with Exchange Server, try using Kernel for Exchange Server, exchange recovery software. The software repairs the damaged database file and helps you continue working with it. It saves the recovered mailboxes to PST and EDB files after performing edb recovery.