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Google Workspace, formerly known as G Suite, consolidates various Google services into a unified platform tailored for businesses. It incorporates essential applications such as Chat, Drive, Doc, Gmail, Meet, Calendar, Sheets, Forms, Slides, Site, and more. Accessible through a compatible G Suite account, these applications enable seamless productivity. Instantaneous saving of changes alleviates concerns about data loss or security, providing users with peace of mind.
If you’re unable to establish a connection with any G Suite application despite entering the correct account credentials, it indicates a potential issue with the application. This article will highlight key issues and provide Google’s recommended solutions to address them.
Check the service status dashboard
The moment you encounter an issue with a service or notice its interruption, it’s advisable to consult the status dashboard for the official report on the matter. An orange circle signifies service disruption, while a red circle indicates a complete outage.
If you tap the circle, it’ll display the problem’s description. You can check if the issue you are facing is mentioned in the list.
- G Suite users can’t log in to their Gmail accounts
If a user encounters difficulty logging into their Gmail applications within G Suite, there are various approaches to resolve the issues.
- Verify the URL
G Suite provides G Suite users with a URL for accessing their Gmail applications. If the app is not working, then you should verify the URL carefully. Take the following example- http://mail.google.com/a/your-domain.com
Enter your business’s domain name in the designated field.
- Check the username and password
If you’ve entered the correct URL but still encounter issues with your account, double-check your username and password. Utilize the ‘Forgot your password or username’ option to reset your credentials. Alternatively, reach out to the domain administrator for assistance in changing your password.
- Check the network issues
Network problems may arise from either hardware or software issues. Reach out to your network administrator for assistance in resolving these issues.
- Use the CAPTCHA test
When attempting to use the G Suite’s Gmail app within a third-party application such as MS Outlook or Mozilla Thunderbird, users need to undergo a CAPTCHA test to confirm the account’s validity. This test ensures that automated applications are prevented from gaining unauthorized access to the account.
- Change the web browser settings
Adjustments can be made to the web browser settings.
- Reduce the security and privacy settings of your browser.
- Reduce the security and privacy settings of your browser.
- Clear out the cache, cookies, and temporary files.
- Verify the URL
- Unable to delete the G Suite account
If an administrator attempts to delete a user’s G Suite account, they might encounter an error indicating, “Active projects exist in Google Cloud Platform.”
Cause – The error happens because there are active projects in the account, so the administrator cannot delete it.
Workaround – Deleting an account abruptly is not the recommended approach for the Administrator. Instead, they should remove all linked GCP projects and folders. The Super Admin must possess the ‘Organization Administrator, Folder Admin, and Project Deleter Role’ to effectively manage all resources.
- Shared Drives are showing a blank window
If you encounter empty windows when trying to open shared drives, it’s necessary to administer the shared drive through the Admin Console.
Workaround – Navigate to the Admin Console and select Apps>>G Suite>>Drive and Docs>>Manage Shared Drive. Activate the Shared Drive option and then reauthenticate your account.
- Videos in Gmail do not work
If the previews of videos in Gmail aren’t displaying, users can download them and watch offline using a video player.
In the upcoming segment, you’ll discover enlightening information about diverse diagnostic tools offered by Google. These tools are utilized by users to identify and diagnose a range of issues.
Primarily, these tools assist users in addressing a range of administrative challenges associated with various Google features.
Besides Google Workspace, issues may arise in the administration, billing, data migration and sync, vault, and device syncing aspects. Collaborative apps such as Drive, Docs, Forms, Keep, Sheets, Sites, and Slides may also encounter difficulties. The service dashboard provides a comprehensive view of applications experiencing technical challenges on Google’s end, along with their current status.
If users encounter issues with the applications, they should check out the support page for additional information. As mentioned earlier, the provided details can offer more insights into G Suite issues.
- BrowserInfo
BrowserInfo stands out as the go-to URL tool for effortlessly accessing and diagnosing connectivity issues within a G Suite account. This tool gathers essential compatibility information from the browser, identifies concealed add-ins, assesses Google Services latency, and pinpoints firewall configurations that may impede connectivity.
Click the URL – https://toolbox.googleapps.com/apps/browserinfo/
The online tool examines various details such as your IP address, user agent, browser time, time zone offset, languages, plugins, cookies, screen resolution, encoding, and firewall status.
The firewall will assess the response time of different G Suite applications.
- Check MX
Check MX is another online tool that is highly efficient for checking the fault lines in your domain’s MX DNS records. The tool runs some checks based on the following properties-
General DNS sanity checks – It’ll verify the presence of multiple NS Servers, ensuring their accessibility, proper synchronization, and effective communication among them.
Google Workspace-related issues – It will verify whether the MX records align with the domain setup to identify any misconfigurations and determine if the domain deviates from the standard configuration.
Extra checks – It’ll verify the accurate response of mail exchangers to A records, examine CNAME records, and ensure alignment of DNS responses with standard UP responses.
Use the URL – https://toolbox.googleapps.com/apps/checkmx/
- Type your domain name in the text box.
- The tool will scan and show you all the problems and correctly working functional aspects.
- Type your domain name in the text box.
- Encode-Decode
Use the Encode/Decode feature to troubleshoot web-related issues. Various encoding/decoding functions are available, such as:
- Base64 encode
- Base64 decode
- Base64Url encode
- URL encode
- URL decode
- MD5 Hash
- SAML encode
- SAML decode
- Log Analyzer
The log files for the G Suite account also encompass crucial data produced by various Google applications and products.
Use the URL – https://toolbox.googleapps.com/apps/loganalyzer/
Check out the log files to identify the issue, and they’ll provide a detailed explanation of the problem.
- MessageHeader
The email delivery and potential issues, such as message delays, hops, or suspension, can be revealed by the message header tool. Just input the message header and let it conduct a scan for you.
Type the text for encoding and decoding, select the desired function, and hit Submit.
Use the URL – https://toolbox.googleapps.com/apps/encode_decode/
Conclusion
Google addresses concerns related to Google Workspace (formerly G Suite) services using diverse solutions. The service dashboard provides insights into the identified problem and its resolution. Alternatively, you can visit the Google support page to see if your specific issue has been documented. These issues are worthy reasons to take G Suite backup in your system.
Regularly backing up your G Suite account ensures that your business remains resilient in the face of any unforeseen disasters. G Suite to PST software can save all the content of a G Suite to the local system. You should use the software and protect your information. Later, if any issue occurs, then you can use the backup file to access the data.