Top 5 Windows Live Mail Errors and Their Solutions

Manisha Rawat | Updated On - 29 Dec 2020 |

Read time 8 min

Windows Live Mail is a very popular email client mostly used by organizations for their official work. It is popular due to its flexibility of use and some amazing features it comes with.

One such amazing feature of WLM is that it allows you to configure other email accounts to have all your emails in one place.

Just like any other application or program, WLM also is prone to errors and glitches. In this blog, we are going to discuss the top 5 errors users face in WLM and their solutions.

  • Windows Live Mail Authentication Error 0x800CCC0B
    As the name suggests, it is an authentication error; this means that Windows Live Mail requires authentication for outgoing emails. Post Office Protocol, commonly known as a POP, and Simple Mail Transfer Protocol, commonly known as SMTP, handles Incoming and outgoing emails, respectively. In this error, the user is unable to send emails. So, to allow your emails to flow without any issue, you will need to turn on the authentication rights.

    As we discussed that to fix the authentication error 0x800CCC0B, all we need to do is turn on the authentication. To do this, follow the below-mentioned steps:

    1. In Window Live Mail, look for the Accounts option at the top of the screen and click on it.
    2. Now, select the email account that is showing the error.
    3. After selecting the email account, click on the Properties option.
    4. Moving forward, you now have the selected email account’s properties window opened up on your screen. There click on the Servers tab.
    5. In the Server’s section, look for the Outgoing Mail Server category. There you will find a checkbox next to My Server requires authentication; mark that box.
    6. To proceed with authentication, click on the Settings option.
    7. Now, in the Outgoing Mail Server Window, check the box next to the Log on using option. Now, type the credentials of your account. Check the box Remember password if necessary.
    8. Click on Ok once everything is done.

    Once you have completed all the above-mentioned steps successfully, try to send the emails again and see if the error occurs.

  • Windows Live Mail Error 3219 (0x8DE00005)
    We all love and prefer to get all our emails in one place. To achieve this, we configure our Windows Live Mail with IMAP and POP accounts. The people who have configured different accounts with Windows Live Mail sometimes face Windows Live Mail Error 3219 (0x8DE00005). It is because Windows Live Mail is unable to connect with the servers of the connected email clients. When WLM is unable to connect to other email clients, it won’t be able to synchronize the emails from there to here. Because WLM is using a secure HTTPS link to sync the emails, it becomes complicated in cases of updates. Any updates launched in the servers may interfere with the syncing process.

    It is easy to fix this error; all you need to do is configure the email servers again. To re-configure the email servers with WLM, follow the below-mentioned steps:

    1. In WLM, click on the Accounts option that you will find at the top.
    2. Now, click on the Email option; you can find it with an @ sign marked with an add “+” icon.
    3. In the new Window that pops up, type the credentials of your email account.
    4. Now, check the option Manually Configure Server Settings. Click on Next to proceed.
    5. Select IMAP as the server type from the Incoming Server Information section.
    6. Type in the server address field and type 993 in the port type field.
    7. In front of the Requires a secure connection SSL option, you will see a checkbox. Mark it.
    8. Look for the “Outgoing Server Information” and enter in the server address. Enter 587 in port type.
    9. Now, check the boxes next to “Requires a secure connection SSL” and “Requires Authentication.
    10. Finally, click on the Next button to finish the process.

    As you finish all of the above-mentioned steps, you will find a newly added account in WLM.

  • Windows Live Mail Not Working in Windows 10
    Recently many users have complained that they cannot use WLM on their Windows 10 systems. Microsoft has discontinued the support for Windows 7, and also they have ended the support for WLM too. Hence, many users have complained about facing this issue.

    As we already know, in the newer version of Windows, Microsoft has discontinued the support for WLM. There is not much left to try to fix this problem. Still, we can try our best to avoid the situation. For that, you can try the below-mentioned tricks and techniques:

    • In many cases re-configuring the WLM account has worked well; you too can try it.
    • Try compatibility mode to run Windows Live Mail as Administrator.
    • Users have got results by uninstalling Windows Essentials 2012 and installing it again on their Windows 10.
    • In some cases, recreating the WLM account gave results; you can try it in your case as well.

    So, these are some few workarounds you can try to run WLM on Windows 10.

  • Windows Live Mail Error 0x8007007A While Sending Emails
    Trying to send an email, but it fails and shows error 0x8007007A? Well, this error occurs when WLM is unable to send an email. This happens when you are trying to send an email that has an image from OneDrive. It is because OneDrive doesn’t allow you to send images via emails.

    If you are trying to send an email without any OneDrive image and still you are facing the issue, then the issue is different. This means that you have tried to send an email that a OneDrive image in it, and now that email is stuck in the Outbox. Until that email is in Outbox, you cannot send a new email.

    As we have a clear understanding now that this error is occurring, what all are the solutions to it. Well, just like the above error, there is no clear-cut method to fix this problem. You can only try a few techniques to get rid of this error. Below we have mentioned those techniques, have a look:

    • The very first approach anyone should try is deleting the email that is stuck in Outbox. Once deleted, try to send the email again.
    • You can try to send the image/images you were trying to send as an attachment.
    • Look for “Create photo email from photo attachments” and uncheck the box next to it.
    • Try to remove the WLM account and then add it again.

    Try the above-mentioned tricks and check if any of them solved your issue.

  • Windows Live Mail “One or more messages in your Outbox” Error

    Trying to send an email but facing the error notification saying, “One or more messages in your Outbox do not have a valid account specified. Would you like to use your default acct to send these messages?

    Well many users have complained about facing the same error. When they try to send an email or just log in or use the Send/Receive feature, this error pops up. This happened when an email that has stuck in Outbox was sent by an email address that no longer exists in WLM. Users face this issue when they have recently switched to a different server. Switching to a different server changes the email client’s settings. Also, settings may change if you have recently updated the account’s settings of your Windows Live Mail.

    So, what are the solutions for this error? As we know that this error occurs due to changes in the accounts settings, so we will try to do that. But no, updates and server switching changes the settings initially. So, it is always better to re-configure the IMAP account. If you don’t want to go through re-configuring the account in the first place, try some tricks. Try the below-mentioned solutions to get rid of this error.

    Solution 1

    If you don’t want to get stuck in trying as many solutions and waste your time. Then try to write the emails again. Whatever is stuck in your Outbox, go to those emails, copy them and paste them. Follow the below-mentioned process to do the same:

    1. Open Windows Live Mail on your system.
    2. Now, go to the Home option that you can find at the top left of your screen.
    3. Then from the left panel, select the Outbox option.
    4. There go to the emails which are stuck.
    5. Open them and copy their content.
    6. Now, create a new email and paste the contents of the previous email.
    7. Once the email is framed, send the email.

    Doing the above-mentioned trick should fix your issue. If it doesn’t, then the problem is different.

    Solution 2

    Sometimes, neither the issue is with the email account or WLM; the issue is something else. Antivirus! Yes, as we know that in order to protect our system’s integrity, antivirus put some restrictions. Even in this case, it might happen due to antivirus. The antivirus in your system must be conflicting with WLM, and that is why you are unable to send the emails. So, try to disable your antivirus temporarily and see if the problem still persists.


In this blog, we have discussed common Windows Live Mail errors faced by users and their solutions. Most users faced all of the errors, and the given solutions worked for them successfully. If, in any case, you require to transfer or export Windows Live Mail emails to Outlook, then you can try Kernel for EML to PST. This tool helps you convert EML/EMLX files to PST in no time. Hope this blog helped you to understand and fix your issues. Please let us know your queries and questions in the comment section below.

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