How to resolve the unauthorized error 401 during Office 365 migration

Read time 6 minutes

Office 365 stands out as the preferred choice for a significant number of business organizations when considering a robust cloud platform. It has firmly established itself as a leading player in the cloud industry, with businesses swiftly transitioning their data. Nevertheless, it is crucial to exercise several precautions during the data migration process to prevent any potential unwanted errors.

In this article, we will go through one significant error which does not even let the migration started. The error is following:

The request failed. The remote server returned an error: (401) Unauthorized.

Instant Solution

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If you are facing this kind of error, then there may be multiple reasons behind this issue

1. The user ID is different than the UPN (User Principal Name).

   If the Office 365 account which you are using is different from the UPN from the Active Directory, then you will have to face the error.

2. MFA (Multi-Factor Authentication) is enabled for Office 365.

   If the Office 365 has multi-factor authentication enabled for the account, this it is not easy for a manual method to access the mailbox easily.

3. The Username and Password have incorrect spelling.

   The spelling of the username and password of the Office 365 is not correct.

4. The domain of Office 365 is not registered with the DNS of the Microsoft.

   Often, users create an Office 365 account and attempt to initiate migration right away. In such cases, errors may arise due to the Office 365 domain not being registered with Microsoft DNS.

   If you are facing this error, then you may try to use the following solutions to rectify the problem:

   1. Update the Administrator credentials.
   2. Edit the Migration Endpoint in the Exchange Admin Center. Try to check complete detail of the batch migration and edit the information.
   3. If the Password of the Administrator account is too complicated, then reset it.
   4. Assign the Global Administrator credentials to the Office 365 account.
   5. Choose a different Office 365 account for the migration.

Professional Solution

After implementing all the necessary adjustments in the Office 365 account, the error should be resolved, and the migration should proceed seamlessly. However, if you continue encountering the same error related to UPN settings with no manual solution in sight, consider employing a professional tool that can bypass technical complexities and execute the migration according to your preferences. Kernel Office 365 Migration stands out as the ideal migration software, capable of seamlessly handling email IDs and UPN IDs for a successful migration. Here’s a concise outline of the Office 365 data migration procedure –

1. After successful installation, run the software and click the Add button to select the source.
   
2. Input the credentials of the source account and click the Add button. Single Mailbox/Office 365 Group option is selected by default. To migrate multiple mailboxes, select the second option.
   
3. The tool will enlist all the accounts associated with the Administrator account. You can select/deselect the account quickly. Click Add.
   
4. In the next windows, you need to map both source and destination account. Click the Set Filter and Migrate button.
   
5. The following window will let you select the desired type of item like Mailbox, Public Folder, and Archive Mailbox. You can make your selection from the drop-down menu and then click the Migrate button.
   
6. The Filter Selection window has some best-suited filters options to select only the essential data to migrate and leave the rest.
   Date Filter – Input a date range.
   Item Type Filter – Check various options among Email, Journal, Task, Contacts, Calendar/Appointment.
   Exclude Deleted Folders – Stop the deleted folders from migration
   Exclude empty folder – Stop empty folders from migration.
   Save all hierarchy in a new folder – Provide a name of the folder, and all the data will be saved in the folder.
   Set operation timeout – Set the time limit for the migration of each item.
   Skip previously migrated items – Stop already migrated items from migration.
   Finally, click I am OK, Start Migration.
   
7. After a successful migration, the tool will provide you a message that migration is complete. Click OK.
   
8. To get a comprehensive migration report, click the option Save report to CSV.
   

After completing the migration procedure, click OK.

Conclusion

When utilizing the KernelApps tool, you can circumvent issues such as 401 – Unauthorized Access. This versatile tool is fully compatible with the Office 365 environment and simplifies network intricacies. Should you require further assistance, our technical team is at your disposal around the clock, 24/7.