FAQ Resellers

What's the difference between a reseller and an affiliate?
As a reseller, you can order software online quickly and easily on the publisher's Web site for resale to your customers. To do this, you log on to the publisher's Web site during the order process using your reseller ID and password. If the publisher offers discounts for reseller orders, these special terms are activated when you log on.

As an affiliate, you market the publisher's products by placing links on your Web site to the relevant product pages on the publisher's Web site. You will receive commission for each sale of these products via your Web site.

I have registered. What's next?
Element5 handles the technical side of reseller management as the publisher's partner and notifies the publisher about your registration specifically, as well as about each newly registered reseller. Since the publisher can either immediately accept a partnership with a reseller or first review your information, there can be a short delay until you are activated as a reseller. In any case, element5 will notify you by e-mail of the status of your request.

Please note that the decision about a partnership lies with the publisher rather than with element5.

For questions about this, please contact the publisher directly.

When can I start ordering a publisher's products online as a reseller? When do special reseller terms and conditions take effect?
Special purchasing conditions granted by a publisher apply only after you have been activated as a reseller for the publisher's products. You will receive an e-mail notification from element5, the publisher's partner for reseller management, confirming activation of your reseller account for this particular publisher. Any applicable terms and conditions will be effective from then on.

For questions about this, please contact the publisher directly.

How can I order online?
Typically, you will place your order on the publisher's Web site as a returning customer or reseller. To do this, first choose the product(s) you would like to purchase and proceed to checkout, where you will be asked to enter your reseller ID and the password you received when you registered under "Returning customer / Reseller" on the order form page.

In some cases, a special link to a log in page for resellers will be provided on the publisher's Web site. Enter your reseller ID and password you chose when you registered. This will take you to the product pages, where you can choose the product(s) you need and proceed to checkout.

Can I license a product to a customer's name, but have it delivered to me?
Yes. If you registered as a reseller during the publisher's order process, you can specify on the order form page to whom the product should be licensed, e.g. to the customer's name or company name, and to whom it should be delivered.

What are my options for licensing and delivery of a product?
Depending on the license type settings allowed by the publisher, you can choose one of the following options when ordering online as a reseller:

• Licensing to the customer, e.g. first and last name or company name
• Licensing to you, e.g. first and last name or company name
• Delivery to you (delivery address and billing address are identical)
• Delivery to the customer if customer information is entered on the order form

How can I order using a purchase order?
The publisher can allow resellers to make purchases using purchase orders. If you are authorized to use purchase orders, you will see the "Purchase Order" payment type on the form page displayed in the order process.