FAQ Affiliate
Are there any costs participating as an affiliate?
There are no monthly or fixed costs to you for participating in Element5's affiliate program.
I have signed up - what happens next?
Our payment gateway Element5 will check the data for each newly registered affiliate and then notify us. Lepide Software can either accept a partnership with an Affiliate right away or decide to review the Affiliate's information. There may be a slight delay until you are activated as an Affiliate.
After you have registered and your account has been activated, you will receive your log in for the Affiliate Control Panel. The Control Panel contains detailed information about your partnerships and products. After your account has been activated by Lepide Software, you can add links on your website and start marketing the products. To generate the links to products generate links in the Products section of the control panel.
How can you make sure that all of my referrals are accounted for?
There are two methods to track your sales: You can choose to rely on the affiliate ID, which is contained in your unique order link, or you can have us place a cookie on the user's machine with your affiliate ID stored in it. If the user purchases the software at a later time, the cookie will be recognized and the sale assigned to you.
When will I get paid my commission?
Element5 sends out Payment Reports to affiliates on the 8th of the each month for the previous month's sales.
Payment is then made on the 15th for the previous month's earnings, provided you reach the minimum payment amount of 100 EUR/USD or 70 GBP in commission earnings.
Is there a minimum amount I have to earn in order to receive payment?
Yes, you must earn a minimum of 100 EUR/USD or 70 GBP in commission before payment can be made. If the minimum amount is not reached, the total is carried over to the next month.
How much commission will I receive?
Lepide Software defines commission rates for their affiliates. You can either find the standard commission rate on the Nucleus Data Recovery Web site, or you can view the applicable commission rate next to the product name in the product selection list in the Affiliate Control Panel. You will be notified by e-mail as soon as a publisher changes a commission rate.
Which payment methods and currencies are available for me to receive my payments?
You can receive your commission by check or bank transfer in US dollars, euros or British pounds. You can specify your preferred payment method in the Control Panel under Administration > Your Payment Information.
I haven't received my payment for last month's sales, what do I do?
This can be due to a number of reasons. If you have set a minimum payment yourself, it may not have been reached. Or you may not have reached our minimum (see "Minimum Amount" above). If so, your commission will be retained until it has reached the set limit.
If you have not set a limit yourself, or if you think your commission should not have been retained, please e-mail us at affiliates@element5.com. Please note that bank transfers take some time before taking action.
What information will I receive on my sales?
You can access sales reports in the Affiliate Control Panel. These provide an overview of your sales and commission payments by date. Element5 does not, however, disclose end customer data, since you are not the legal owner of this data.
How should I promote the products?
You can place the referral links anywhere on your Web site. It is typically a good idea to place them with complementing products or related topics to help generate referrals. Since you have a lot of flexibility with the links, you can also try out different locations of the links on your Web site to gauge their effectiveness.
How can I terminate a partnership with Lepide Software?
In your Affiliate Control Panel, you can display all your partnerships in the section "Products". Simply filter by "Partnership exists". For each partnership, you will find a button "Terminate partnership". Then simply remove the links from your Web site after you submitted your termination request.
Can I adapt the order process to the "look & feel" of my own Web site?
Yes, you can edit your styles in the Affiliate Control Panel, where you can set a default style for the order process with the Element5 Style Editor.
Can cookies be used so that I receive commission for subsequent purchases as well?
By setting cookies, sales that do not occur immediately will still be counted towards your commission later. When a customer is directed to the Nucleustechnologies.com Web site via your Web site, %STORE.SE_TXT_COMPANY_NAME%> sets a cookie, which will not expire for six months.
A customer enters the Nucleustechnologies.com Web site for the first time (redirected via your Web site) to get more information about the product offering. The customer returns at a later date to purchase the product from Lepide Software. Element5 recognizes by means of the cookie that the customer was originally directed to this Web site via yours.