Please make sure MS Outlook is installed on the system on which you are running the Kernel Tool.
If Outlook is installed, make a profile in Outlook ( it can be a dummy/non-working one) and then uninstall and re-install the Kernel tool and it’ll resolve your issue.
Please make sure Outlook is installed on the system on which you are using the Kernel tool.
Make sure the computer is connected to the Internet. Also, try to connect to Office 365 directly or through Outlook.
You have to enter the name or IP Address of the domain controller where Active Directory is installed. Provide the login credentials of an administrator that has full rights over the selected or all mailboxes of Exchange Server.
Required Rights for Multiple Mailboxes-The user should be a member of the following groups to access the multiple mailboxes of Exchange Server.
If the user does not have these rights, perform the following steps to assign them:
To access Exchange Servers' Public Folders, the user should have any of these permission levels:
If you are able to see your content of EDB file into Kernel tool preview but you Click Save and nothing happens that means the Kernel tool is experiencing issues connecting to MS Outlook.
Please make sure MS Outlook is installed on the system on which you are running the Kernel Tool.
If Outlook is installed, make a profile in Outlook (it can be a dummy/non-working one) and then uninstall and re-install the Kernel tool and it’ll resolve your issue
Please make sure that the archiving for the selected mailbox is enabled.
The provided user should have the sufficient privileges to access the archive mailbox.
Please check whether you are able to access Archive Mailbox in Microsoft Outlook. Unless you are able to connect to archive mailbox in Outlook, you cannot connect to Archive Mailbox using Kernel for Exchange Server.
If you still face this issue, please try to connect to Archive Mailbox using an existing Outlook profile.
To access multiple Office 365 mailboxes, the user should have the following rights:
If the user does not have Full Access permission, perform the following steps to assign it:
In the absence of STM file for Exchange 2000 Server and Exchange Server 2003, the software will not be able to recover the mailboxes completely.
It is mandatory to add the STM files while adding the EDB files of both Exchange 2000 Server and Exchange Server 2003 as the Sources. It will let the software recover all mailboxes without any error.